1. Professional Services (PS) Excellence Using CMM Maturity Model Anand Subramaniam

14. Eg. Map Pillars & Levels Thought leadership Centers of excellence. Deal, pricing and contract reviews Multiple sales models Focus on new customers Client Relationship High utilization and bill rates. Integrated PM & resource mngt Collaborative portal No methodology in place. No scheduling. reactive, ad hoc. Service Execution Highly skilled, workforce Career ladder Attrition <20%. Begin forecasting workload. Jack of All Trades. Human Capital Alignment 25 % margin. 15 % margin. 10 % margin. 5 % margin. No time and expense capture Finance and Operations Goals and measurements in place PS is a vital part of the company Channel conflict still exists. PS has become a profit center PS has become a cost center Vision and Strategy Level 5 Optimized Level 4 Institutionalise Level 3 Deployed Level 2 Piloted Level 1 Initiated Level Pillars