Ampower Corporate Presentation

AMPOWER OUTSOURCING ,[object Object],CORPORATE PRESENTATION,[object Object]

2,[object Object],Introduction:,[object Object],In 2003, we incorporated AMPOWER OUTSOURCING as a IT Enabled and Business Process Outsourcing (BPO) under the Companies Act 1956 specializes in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. We have evolved sound delivery models and business strategies to delivery high-quality and Cost-effective solution to meet their goals and perform better. Our commitment, Customer satisfaction, Technical expertise, Corporate value and Transparency have made us a preferred Vendor to our Clients.,[object Object],AMPOWER OUTSOURCING India, is pure play, third-party BPO Company offering both voice and non-voice services on a blended delivery platform. ,[object Object]

3,[object Object],Summary,[object Object],AMPOWER OUTSOURCING, a techno-savvy company, which believes in investing quality manpower and constant up gradation of technology and intellectual property, to deliver services, that always match or exceed customer’s expectations. Our services help you to cut costs and increase productivity. Our systematic approach has made us the most preferred remote e-services company, for companies looking for measurable business solutions.,[object Object],AMPOWER OUTSOURCING has proven expertise in running world-class Business Process Outsourcing service operations catering to the needs of both Indian and global clients. You can get the satisfaction of working with a technology partner, who understands your outsourcing needs and works in tandem to provide reliable and scalable solutions.,[object Object]

4,[object Object],Summary,[object Object],Designing a Solution is a specialized job to make the customers’ needs and requirements more automatic, productive, progressive and profitable. That's where AMPOWER OUTSOURCING comes in. The total understanding of the mechanics of the medium allows us to build productive and economical solutions. ,[object Object],AMPOWER OUTSOURCING with its elite customers with a high customer retaining ratio is here with a long term Business Strategy and Relationship with its associates. This has made to achieve the goals in delivering the finest products to the customer. AMPOWER OUTSOURCING redefines customer service and business ethical standards of the IT industry. AMPOWER OUTSOURCING sincerely direct all it’s efforts to be the choice of customers.,[object Object]

Company Portfolio,[object Object],5,[object Object],Company Portfolio,[object Object],AMPOWER OUTSOURCING has a 500+ seaters 24/7 facility in the midst of global MNC Companies at New Delhi, India providing cost effective services to various Multinational clients all over the world.,[object Object], Our service portfolio includes Inbound Customer Services (Tech. Support and Web Services( E-mail and Chat Support), Outbound services and whole range of data oriented back office services in transaction processing, Accounts Processing, Data Processing & Conversion.,[object Object], The management of AMPOWER OUTSOURCING is a blend of young and experienced. The team has a cumulative experience of more than 30 years in the IT Enable Services Industry. During the past few years, the team has successfully executed various consultancy assignments for domestic and global clients.,[object Object]

6,[object Object],Company Portfolio,[object Object],The management has proven expertise in ,[object Object],global market dynamics and have a ,[object Object],strong business development team in ,[object Object],U.S. and U.K. to position the company as ,[object Object],a global performance center. ,[object Object],The company on creating a customer ,[object Object],open environment with world class ,[object Object],infrastructure, best of breed technology, ,[object Object],team culture and quality in service ,[object Object],delivery. ,[object Object],To ensure quality in service delivery, ,[object Object],AMPOWER OUTSOURCING thrives on,[object Object],Implementing ISO standards in ,[object Object],Each and every process. We ,[object Object],follow stringent security standards and ,[object Object],aiming to have COPC standards and Six ,[object Object],Sigma practices in coming future. ,[object Object]

7,[object Object],Manish Jha– Director,[object Object],Roles and responsibilities:,[object Object],[object Object]

Organizational Change Management.

Organizational performance management.

Financial, Tax, Risk and Facilities Management.Experience:,[object Object],5 years of experience in B.P.O sector.,[object Object]

8,[object Object],Megha– Head – Strategic & Corporate Planning,[object Object],Roles and responsibilities:,[object Object],[object Object]

Process engineering and implementation.

Ensuring the process is achieving the client defined targets.

Workout on strategic planning to enhance the performance.

Workout on preventive and corrective actions as and when required as well as for any out of triggers which might affect the process performance.

Ensuring skip level meeting with the advisors.

Managing performance appraisals and incentives.Experience:,[object Object],[object Object],[object Object]

10,[object Object],BPO,[object Object],Business Process Outsourcing (BPO) has the potential enabling power to vitalize Businesses and energize Economic growth. BPO benefits are significant, sustainable and strategic - or rather, they can be. To ensure that customer expectations are consistently met and often exceeded requires a BPO Service Provider with the Right Stuff - starting off with:,[object Object],Related Technology Domain Expertise - AMPOWER OUTSOURCING has developed extensive expertise in a wide range of emergent and mainstream Technology Domains. Some of these Domains bear a direct relationship to a wide range of B.P.O services - CRM/ ERP/ SCM/ Imaging & Workflow etc.,[object Object]

11,[object Object],Voice,[object Object],AMPOWER OUTSOURCINGoffersa state of art Call Center facility with latest technology and competent personnel, ensuring cost effective solution to meet the inbound and outbound calling requirements. We provide round the clock services and support to our clients and ensure that you reach your customer anywhere and everywhere, anytime and every time.,[object Object],AMPOWER OUTSOURCINGprovideextensive training for the call center agents on the accent and telephone handling skills. Our training covers Accent and conversation skills, Call center etiquette, Internet skills, Sales skills and Technical skills.,[object Object]

12,[object Object],We Offer Inbound And Outbound services such as:-,[object Object],Help Desk,[object Object],Providing support to companies that market technological products and have a critical number of consumers who use them.,[object Object],Customer Care,[object Object],Assisting consumers on using products and services according to their individual characteristics and needs.,[object Object],Up-selling and Cross-selling,[object Object],Taking advantage of contacting the consumers to offer and sell different products and services of the same company. ,[object Object],Back Office,[object Object],Integrating administration services, technology based scanning, data processing, document management and business processes solutions.,[object Object]

13,[object Object],Profiling, Training & Competency Creation,[object Object], Recruiting the right service personnel with the right attitude is a major priority for a growing organization like AMPOWER OUTSOURCING Specific skills, Knowledge, Values and Attitude are identified and aligned with client expectations and our business goals. AMPOWER OUTSOURCING well-structured recruitment process has attracted a large number of talented young people from the resource pool available in India. We manage retention and motivation through a highly structured career path, cross- functional opportunities and performance-oriented incentives. ,[object Object],[object Object]

A high degree of Initiative to perform a quality job.

Be true team players brimming with team spirit.

Have a passion for excellence. ,[object Object]

Ampower Corporate Presentation

Ampower Corporate Presentation

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Ampower Corporate Presentation