QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
5822 adam & andy Hero's Run
1. Hero’s Run
Lake Forest Sportscars & the
Marine Corp Law Enforcement Foundation
Social Media Plan
Adam Mancuso and Andrew Erickson
2. Agenda
• Objective
• Company Overview
• Vision
• Current Social Media Platforms
• SWOT of Current Social Media
• Value Added Diagram
• Overall Strategy
• Social Media Tools
• Implementation Timeline
• Results and Metrics
• Moving Forward
3. OBJECTIVE
• To provide a social media plan for the “Hero’s Run”.
• To connect the social circle between LFSC and MCLEF
• To provide value to both organizations
• To use classroom tools in real life applications
4. VISION – HERO’S RUN
• We envision Lake Forest Sportscars hosting a supercar road rally with that starts at Lake
Forest Sportscars cars and ends at Blackhawk Farms Raceway. I believe our clients and
owners of these cars would be excited to participate in an event like this. There are many
road rallies throughout the states (Bull-run, Gumball Rally, Supercars Saturdays), so why
not one to honor our servicemen with MCLEF.
• It is an opportunity to provide a unique and exciting experience for those associated with
MCLEF. It is also an opportunity to expose Lake Forest Sportscars clients to MCLEF.
• MCLEF Associates, Disabled/wounded servicemen, and family members of the fallen,
associated with MCLEF, in the greater Chicago area would be paired up with a LFSC
client/driver.
5. COMPANY OVERVIEW - LFSC
• Lake Forest Sportscars:
• Family owned and operated
• Our family has been in automotive retail sine 1923 (First dealership was Chevy, in
Batavia New York).
• We now specialize in high performance sport cars
• Factory Authorized dealer for:
7. COMPANY OVERVIEW - MCLEF
• Marine Corp Law Enforcement Foundation (MCLEF)
• MCLEF is an organization that supports the family/children of fallen service personal.
• Since 1995, they have giver over $43,000,000.00 worth of scholarship bonds.
• They support the Marine Corp and other organizations:
• FBI
• Secret Service
• DEA
• ICE
• Customs and Border Patrol
• ATF
• U.S. Marshalls
• Naval Criminal Investigative Services
• Federal Air Marshalls
8. CURRENT SOCIAL MEDIA PLATFORMS
Lake Forest Sportscars Marine Corps–Law Enforcement Foundation
13. IMPLEMENTATION TIMELINE
*our timeline will be shared with everyone involved with organizing the event. It will act as a guide
to key implementation timing and measurements.
15. SAMPLE METRICS – WEEK 1
Source Goal Actual Variance Action
Facebook 12 25 108.3% Continue
Twitter 12 10 -16.6% Resend emails
Blogger 12 5 -58.3% Resend Link
Pinterest 12 10 -16.6% Resend Link
LinkedIn 6 9 50% Continue
Google + 12 11 -8.3% Resend Invite
Week Total Goal % Actual Action
1 20.0% -11.3% We need to increase
engagement. Resend
email and links
2 15.0% - -
3 25.0% - -
4 20.0% - -
5 20.0% - -
*Based of an approximate 60 person total
16. MOVING FORWARD
• Begin implementation
• Set up social media platforms.
• Send out preliminary email updates containing timeline and key objectives.
• Set up measurements
• Start to track engagement as soon as the platforms are ready to go live.
• Ready to Roll!
Editor's Notes
This is a social media engagement target.All of the different social media platforms are aligned to the goals of increasing engagement.
Based upon our monitoring of the goals, we can re-adjust our approach. We are also able to identify the sources that are having the highest levels of engagement.