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VoIP recording perspectives OrecX LLC – VON San Jose 2008
Edge recording <ul><li>Pros </li></ul><ul><ul><li>Potentially Skype/gtalk/MSN compatible </li></ul></ul><ul><ul><li>Circum...
In-built recording <ul><li>Pros </li></ul><ul><ul><li>Good integration with phone platform </li></ul></ul><ul><li>Cons </l...
Packet interception recording <ul><li>Pros </li></ul><ul><ul><li>Up and running in 1 hour </li></ul></ul><ul><ul><li>No im...
Introducing Oreka <ul><li>Open source core (oreka.org) </li></ul><ul><li>Commercial add-ons (orecx.com) </li></ul><ul><li>...
Oreka Features <ul><li>100% recording </li></ul><ul><li>On-Demand Recording </li></ul><ul><li>Selective Recording </li></u...
Benefits of open source <ul><li>Core product under GPL </li></ul><ul><li>More control to customer </li></ul><ul><li>Commun...
Platform agnostic <ul><li>Telephone system independent </li></ul><ul><ul><li>Cisco </li></ul></ul><ul><ul><li>Avaya </li><...
Oreka and Asterisk <ul><li>Similar model </li></ul><ul><li>Complementary products </li></ul><ul><li>No integration work re...
Hosted recording inroads <ul><li>VoIP recording making this possible </li></ul><ul><li>A la carte recording </li></ul><ul>...
Bypassing proprietary limitations <ul><li>Cisco </li></ul><ul><ul><li>IPCC reporting segregation </li></ul></ul><ul><ul><l...
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Orecx Bruno Haas Voip Recording Perspectives

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Orecx Bruno Haas Voip Recording Perspectives

  1. 1. VoIP recording perspectives OrecX LLC – VON San Jose 2008
  2. 2. Edge recording <ul><li>Pros </li></ul><ul><ul><li>Potentially Skype/gtalk/MSN compatible </li></ul></ul><ul><ul><li>Circumvents encryption </li></ul></ul><ul><ul><li>Survivable </li></ul></ul><ul><li>Cons </li></ul><ul><ul><li>Deployment </li></ul></ul><ul><ul><li>Hardphones unsupported </li></ul></ul>
  3. 3. In-built recording <ul><li>Pros </li></ul><ul><ul><li>Good integration with phone platform </li></ul></ul><ul><li>Cons </li></ul><ul><ul><li>Not core business of Telephony Vendors </li></ul></ul><ul><ul><li>Impacts the system </li></ul></ul><ul><ul><li>More moving parts </li></ul></ul><ul><ul><li>Not suitable in hosted scenario </li></ul></ul><ul><ul><li>RTP decentralized routing </li></ul></ul>
  4. 4. Packet interception recording <ul><li>Pros </li></ul><ul><ul><li>Up and running in 1 hour </li></ul></ul><ul><ul><li>No impact whatsoever on phone platform </li></ul></ul><ul><ul><li>Separation between switching and recording </li></ul></ul><ul><li>Cons </li></ul><ul><ul><li>Limited to what is seen on wire </li></ul></ul><ul><ul><li>Encryption an issue </li></ul></ul><ul><ul><li>Every single packet needs analyzing </li></ul></ul>
  5. 5. Introducing Oreka <ul><li>Open source core (oreka.org) </li></ul><ul><li>Commercial add-ons (orecx.com) </li></ul><ul><li>All VoIP platforms supported </li></ul><ul><li>IT platform agnostic </li></ul><ul><li>Web based </li></ul><ul><li>Recording and Live Monitoring </li></ul>
  6. 6. Oreka Features <ul><li>100% recording </li></ul><ul><li>On-Demand Recording </li></ul><ul><li>Selective Recording </li></ul><ul><li>Fast search and playback/exporting </li></ul><ul><li>Live Monitoring </li></ul><ul><li>Look-Back Call Recording </li></ul><ul><li>Multi-Site Call Recording </li></ul><ul><li>Flexible privilege system </li></ul><ul><li>Multi-tenancy for Hosted </li></ul><ul><li>Quality Management </li></ul>
  7. 7. Benefits of open source <ul><li>Core product under GPL </li></ul><ul><li>More control to customer </li></ul><ul><li>Community effect </li></ul><ul><li>Acceptance </li></ul><ul><li>Typical customer more tech savvy </li></ul><ul><li>No demo selling process </li></ul>
  8. 8. Platform agnostic <ul><li>Telephone system independent </li></ul><ul><ul><li>Cisco </li></ul></ul><ul><ul><li>Avaya </li></ul></ul><ul><ul><li>Asterisk </li></ul></ul><ul><ul><li>… </li></ul></ul><ul><li>OS independent </li></ul><ul><ul><li>Linux </li></ul></ul><ul><ul><li>Windows </li></ul></ul><ul><ul><li>FreeBSD </li></ul></ul><ul><ul><li>… </li></ul></ul><ul><li>Database independent </li></ul><ul><ul><li>MySQL </li></ul></ul><ul><ul><li>DB2 </li></ul></ul><ul><ul><li>Oracle </li></ul></ul><ul><ul><li>… </li></ul></ul>
  9. 9. Oreka and Asterisk <ul><li>Similar model </li></ul><ul><li>Complementary products </li></ul><ul><li>No integration work required </li></ul><ul><li>High volume environments </li></ul><ul><li>Increase overall reliability </li></ul>
  10. 10. Hosted recording inroads <ul><li>VoIP recording making this possible </li></ul><ul><li>A la carte recording </li></ul><ul><li>Revenue stream sharing </li></ul><ul><li>Customer awareness </li></ul><ul><li>New challenge for providers </li></ul><ul><li>Storage requirements vs. voicemail </li></ul>
  11. 11. Bypassing proprietary limitations <ul><li>Cisco </li></ul><ul><ul><li>IPCC reporting segregation </li></ul></ul><ul><ul><li>Avoid costly SW components </li></ul></ul><ul><li>Avaya </li></ul><ul><ul><li>CTI not required anymore </li></ul></ul><ul><ul><li>No need for system upgrade </li></ul></ul><ul><ul><li>Avoid one single point of failure </li></ul></ul>

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