How do you coach a team from showing progress every two weeks to delivering multiple times a day? Research has shown that by utilizing the right kind of metrics can promote a generative culture – creating a space where people want to continuously improve and innovate. Allison and Qarina will blend their stories with an interactive workshop where you will leave with practices that you can implement with your teams the next day. Regardless of your job title, learn how to ally with 4 key delivery metrics to inspire new thinking and practices from your teams.

1. The nitty-gritty practices of agile coaching

2. What is the goal of Agile?
Move Quicker? Save Money?Get more stuff done?
User Feedback!
We want lots of
it!

3. How often is your Scrum team releasing to production?
Everyday?
Weekly?
Monthly?
Yearly?
I don’t know hopefully soon?

4. • Help people discover
and develop their agile
instincts
• Certified Professional
Co-Active Coach
• Foodie
• Glasses wearer
Allison Pollard
4

5. •Consultant at Improving in
Houston
•Traveled to 20+ countries
•Runner
•Outdoor enthusiast
Qarina Mannaf
5

6. Continuous Improvement
How can we get better?
Identify
Opportunities
Plan for
Improvement
Execute the
Change
Measure
Results

7. The team scoreboard and the metrics of change
Lead Time
Deployment
Frequency
Mean Time
to
Resolution
Change Fail
Percentage
From Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Gene Kim,
Jez Humble, and Nicole Forsgren

8. Discussion/Activity
• What questions does the metric answer?
• What undesirable behavior might this metric drive?
• How will people try to game it?
• How could this metric be made visible?
• What are some changes a team could consider to improve this metric?

9. Lead Time
How long it takes to go from code commit to
code successfully running in production for
the primary service or application they work
on
From Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Gene Kim,
Jez Humble, and Nicole Forsgren

10. Deployment Frequency
How often their organization deploys code
for the primary service or application they
work on
From Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Gene Kim,
Jez Humble, and Nicole Forsgren

11. Mean Time to Resolution
How long it generally takes to restore service
for the primary application or service they
work on when a service incident (e.g.,
unplanned outage, service impairment)
occurs
From Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Gene Kim,
Jez Humble, and Nicole Forsgren

12. Change Fail Percentage
Percentage of changes for the primary
application or service they work on either
result in degraded service or subsequently
require remediation
From Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Gene Kim,
Jez Humble, and Nicole Forsgren

13. From theory...to application

14. Generative Culture

15. What’s your Next Step?

16. Contact Us
Allison Pollard
allison.pollard@improving.com
http://www.allisonpollard.com/
Qarina Mannaf
qarina.mannaf@improving.com