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Alfresco Day Warsaw 2016: Advancing the Flow of Digital Business

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Alfresco Day Warsaw 2016: Advancing the Flow of Digital Business - John Pomeroy, Alfresco

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Alfresco Day Warsaw 2016: Advancing the Flow of Digital Business

  1. 1. Advancing the Flow of Digital Business John Pomeroy VP EMEA, Alfresco
  2. 2. The Move to Digital Business is On Are You Ready?
  3. 3. Digital flow (noun): a state of maximum productivity in which people, processes, and information are connected quickly, seamlessly, intuitively, and effortlessly.
  4. 4. High Cost of Slow or Broken Digital Flow €600M in administrative expense annually Inefficiencies in coordination of benefits Healthcare €5M - 8M in loss per year at global bank Inefficiencies in client-onboarding Financial Services €300M in lost productivity at F100 company Inefficiencies in sales enablement Manufacturing €700M 21M hours to respond to FOIA requests Inefficiencies in FOIA compliance Government
  5. 5. “I need to find my stuff.”
  6. 6. Intelligently Activated Based on: • WHO I AM • WHERE AM I IN THE PROCESS • WHAT I’M WORKING ON • WHO I’M WORKING WITH • WHAT I’M TRYING TO ACCOMPLISH “I want my stuff to find me.”
  7. 7. ENHANCE BRAND RELEVANCE GLOBAL MANUFACTURING COLLABORATION IMPROVE PATIENT CARE REINVENT CUSTOMER JOURNEY
  8. 8. Nike Value Driver BRAND Digital Flow PUBLISHING MARKETING ASSETS Impact RESPOND IMMEDIATELY TO “SPORT MOMENTS” • Publish in 2-3 hours, down from 2-3 days • Digital asset management destination for 1 in 5 employees • Accelerate time-to-market for web and social media channels • Facilitate collaboration worldwide with internal and external stakeholders “The path to our revenue goals will be paved with digital efficiency.”
  9. 9. Michelin France Value Driver SECURE COLLABORATION Digital Flow MANUFACTURING PROCESS Impact IMPROVED QUALITY • Improved collaboration around tire manufacturing documents • Improved compliance with retention policies • Encryption ensures security of company IP • One source of truth for 120,000 users and 15,000 groups “Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights,recommended sales content and training,and powerful collaboration capabilities.”
  10. 10. Liverpool Women’s NHS Foundation Trust Value Driver MODERNIZE CARE DELIVERY Digital Flow CLINICAL COLLABORATION Impact IMPROVED PATIENT CARE • Faster collection and routing of patient information during phone triage • Elimination of manual processes and associated costs through automatic routing of e-forms • Richer, more complete electronic patient records, supporting the journey to a paperless future
  11. 11. Bank of New York Mellon Value Driver EMPOWERING CLIENTS Digital Flow TRANSPARENT CLIENT JOURNEY Impact QUICKLY DIGITIZE CLIENT ONBOARDING • Deliver 200% faster time-to-market for new processes • Improvevisibility and consistency of customer transactions • Reduce manual intervention • Increase Customer Satisfaction Index “We love Alfresco because we can automate processes much faster than before.”
  12. 12. Value Driver AGENCY PERFORMANCE Digital Flow ENTERPRISE TASK MANAGEMENT Impact INCREASED EFFICIENCY AND EFFECTIVENESS • In under 6 months for 5,000 marines • Increased tasking and workflow efficiency by 57% • Reduce classified records spillage by 80% • Save $20M per year • Ensure built-in compliance with DoD 5015.02 Department of the Navy
  13. 13. Ministère de la Justice, France Value Driver RAPID JUSTICE Digital Flow COURT DOCUMENTS Impact IMPROVED COURTROOM EFFICIENCY • Records go frompaper to digital, accessible within minutes • Improved process consistency system-wide serving hundreds of courtrooms • Improved communication between the Ministry and its constituents
  14. 14. Cisco Value Driver REVENUE GROWTH Digital Flow SALES ENABLEMENT Impact INCREASED SELLER, PARTNER PRODUCTIVITY • Address $375Min lost productivity • Enabled 87,000 people in 151 countries, in 26 languages • Built and deployed solution in just 6 weeks “We need to move fast with strong partnerships and Alfresco enabled us to build this transformative platform very quickly.”
  15. 15. • BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world. • JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness. • BNP Paribas - Our highly committed teams will deliver first- class service and solutions to our clients through our integrated model. • Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion • Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth. Financial Services Strategy
  16. 16. • BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world. • JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness. • BNP Paribas - Our highly committed teams will deliver first- class service and solutions to our clients through our integrated model. • Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion • Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth. Financial Services Strategy
  17. 17. • First-class service and solutions to our clients • Empowerment and Workforce Readiness • Seamlessly integrating our broad yet distinct expertise • Best customer experience, becoming simpler and more efficient • Cross asset-class and cross-business technology • Universal offering of products and services The Common Goals 17
  18. 18. So how do you advance digital flow?
  19. 19. Business Process (Typical Financial Product Simplified) Streamlining processes and providing easy access to relevant information at the correct time for customers and the business is key to both customer satisfaction and operational efficiency 19 BusinessProcess Promotion Enquiry Handling On- Boarding Administration Closing Multi-Channel Notification • Internal/IFA’s • Corporate/Individual Update/Change notices Validity Period Exceptions/Exemptions FAQ’s Qualification Risk Notification Cross-selling Check/Confirm • Identity • Domicile • Solvency Risk Assessment Exposure Check Accept/Reject Change • Management • Analysis Statements Projections Current & Projected v’s Limits Invoicing/Billing/Payments Check • Status • Policy Terms Statements Invoicing/Billing/Payments
  20. 20. Business Process (Typical Financial Product Simplified) Ensuring visibility across products and geographies provides further operational efficiencies and significantly reduces exposure to risk and compliance issues 20 BusinessProcess Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing
  21. 21. Make Information Available Access, use and share with ease, deliver content with the task Put It In Context Rich attributes enable content to find users, not the other way around Evolve It Easily adapt to meet changing business needs Integrate It Connect processes and content to the applications used everyday 4 3 2 1 Ways to Advance Digital Flow
  22. 22. Content ServicesProcess Services Alfresco Digital Business Platform Engaging UX across Mobile, Web, Desktop & new Application Development Framework Integrations, Intelligence and Analytics Governance Services On Prem, Cloud, Hybrid, Managed
  23. 23. 200 30,000 2,000,000 Why Alfresco Open PARTNERS DEVELOPER COMMUNITY COMMUNITY DOWNLOADS
  24. 24. 90% 93% Why Alfresco Loved CUSTOMER RENEWAL CUSTOMER SUPPORT SATISFACTION OUTSTANDING CUSTOMER SERVICE Omega NorthFace Award
  25. 25. 2,000 11,000,000 7,000,000,000 Why Alfresco Trusted INDUSTRY LEADING COMPANIES USERS DOCUMENTS
  26. 26. Alfresco European Customers Government Finance Manufacturing Transportation & Utilities Healthcare Commercial
  27. 27. • What is your company’s strategy for becoming a digital business? • Does your technology strategy support your business strategy? • Where can you make improvements to customer experience or operating efficiency? Alfresco and our partners have helped many of the worlds leading organisations accelerate their path to digital flow, how can we help you? Final Thoughts
  28. 28. Thank you John Pomeroy – VP EMEA, Alfresco john.pomeroy@alfresco.com Skype - johnrpom

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