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21 de May de 2012
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Notas do Editor

  1. From our two Customer Discovery survey we inferred the following: 1-Currently there is a lack of traceability of non-organic produce. 22% of all surveyees could not tell us whether what they buy is local produce or not. They state this information is missing.2-59% of all surveyees state they would buy local or organic produce online it they were cheaper.3-There is a statistically significant correlation between buying food online and the habit of buying organic food. More specifically, those who currently do not buy organic produce would not buy organic produce online even if it was cheaper. Price does not seem to be the hindering factor for not choosing organic produce. Those who do buy organic produce would buy it online if it was cheaper.4-Although the vast majority of end customers answered that quality is their main criterion for selecting fruit and vegetables, only 30% of them chooses organic products (for many, the reason being the too high price).5-The vast majority shops always in the same shop. When asked why, many mention loyalty and trust. They trust that their loyalty to one shop will reward them with products selected by the grocer especially for them. In our opinion their trust in the grocer, among other reasons, compensates for the lack of traceability of non-organic products. This would also explain why these customers are reluctant to buy online, while on the other side, people who eat organic food are more open to e-commerce solutions, as in this case it is the product itself that provides them with extensive traceability.From our research, we saw that in Spain there are a few websites that aim at connecting directly farmers to their end users. Most of them are oriented in selling products to individual end users rather than purchasing groups. They limit mainly to offering e-commerce solutions. They seem to have a limited success. We found only one website that is fairly similar to what we plan to do. We believe however that the implementation of the interface is poor. The fact that these websites exist is a proof that the problem does exist and someone is already trying to solve it. Clearly the traditional solution of food distribution with many intermediaries just increases the prices without on the other end providing traceability of a product.Preliminary data suggest that also farmers and coops would be interested in a platform that helped them sell their produce, especially on a local scale, as many coops are currently struggling to compete with cheaper imported goods. Our platform would lower the prices for local and organic produce, something that would convince end customers to buy online. We think that providing traceability is a crucial aspect. However we think there is also another aspect that current e-commerce platforms seem to ignore: people value the human experience of buying their food. We believe that connecting farmers to their final customers cannot work efficiently without providing the social experience of food purchase to the online shopping. In order to gain the trust of the end users, farmers would need to become 'accessible'. The internet is the best instrument to cancel the distance between the farmers and their customers. For all of the above we are convinced in pursuing this idea further.