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Social Software For The Enterprise Alan Lepofsky,  Director of Marketing [email_address] @Alanlepo and @Socialtext
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recording and sharing information is not new Photo Credit  http://www.flickr.com/photos/upyernoz/2149312640/
Rapid creation of content Photo Credit: http://commons.wikimedia.org/wiki/Image:Metal_movable_type.jpg
Consumer Adoption Photo Credit: http://www.flickr.com/photos/seychelles88/361468916/
Still too individual Photo Credit: http://www.flickr.com/photos/mbg_photos/2243112618/
Globally connected Photo Credit: http://www.flickr.com/photos/cayusa/2051756510/
The Evolution Of Collaboration Personal  (me) Targeted (you) Open (everyone) 2.0 Spreadsheet Word processor Presentations Enabler: PC Dedicated clients IRC Bulletin Boards Email/ Groupware Chat/ Conferencing Enabler: The Web Suites and/or integration Blogs Wikis Enabler: Culture of Sharing “ Social ___________” Photos, Videos Bookmarks Slides Friends Business Contacts Activity Location Web-based / Widgets
Where Is Your Company Today? ,[object Object],[object Object],[object Object],Photo Credit:  http://www.flickr.com/photos/druclimb/370334116/
So What Do We Need To Do? web 2.0 social software blogs wikis social networks dashboards widgets enterprise 2.0 social computing social media
Focus On People
Sharing is in our DNA Photo Credit:  http://www.flickr.com/photos/clappstar/178050837/
At home and at work Photo Credit:  http://www.flickr.com/photos/pgoyette/2819175465/
Everyone has a voice Photo Credit:  http://www.flickr.com/photos/pbo31/161536153/
And breaking down the boundary between internal and external. I think there will always be some difference, but not what it once was The walls are coming down and the doors are opening Photo Credit: http://www.flickr.com/photos/gorillaradio/494169708/
A transparent world Photo Credit:  http://www.flickr.com/photos/e3000/1561440998/
Are you exposed? Photo Credit:  http://www.flickr.com/photos/flibble/141488358/
Wikis & Blogs Social Networks Dashboards & Widgets Solutions In The Consumer World
What can they tools do at work? How do these apply in the business world? Photo Credit:  http://www.flickr.com/photos/jbalazs/724615669/
Help you know what needs time and attention Photo Credit:  http://www.flickr.com/photos/jbalazs/724615669/
Allow you to work together productively. Photo Credit:  http://www.flickr.com/photos/wheatfields/116810137
Enable you to discover information and people Photo Credit:  http://www.flickr.com/photos/salendron/947936275/
Social Software Can Help Collaboration Attention Discovery Create/Re-use Respond Connections Experts Coordinate Aggregate Knowledge Share Participate
Email  back and forth in an attempt to collaborate Hard to find  information and people Rigid structure  of traditional content systems, document systems & portals Standalone  implementation of multiple tools Photo Credit:  http://www.flickr.com/photos/edutorres81/2686571658/
Demo Photo Credit:  http://www.flickr.com/photos/svenstorm/506993098/
 
 
 
 
?
 
 
 
 
 
Socialcalc
Use Cases Photo Credit:  http://www.flickr.com/photos/brent_nashville/2899809814/
Company wide ,[object Object],[object Object],[object Object],[object Object],[object Object],Intranet 2.0
Sales & Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],Accelerate sales cycles & win-rate
Dev / QA / Support ,[object Object],[object Object],[object Object],[object Object],[object Object],Reduce time-to-resolution /  implementation
External ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personal ,[object Object],[object Object],[object Object],Photo Credit:  http://www.flickr.com/photos/curious_zed/500646353/
Collaboration + Social Networking Photo Credit:  http://www.flickr.com/photos/smedstad/2350721991/
Transition slide to best practices Best Practices For Success Photo Credit:  http://www.flickr.com/photos/mattholt/303093415/
Choose the right tool Photo Credit:  http://www.flickr.com/photos/ppdigital/2054989998/
In the flow Photo Credit:  http://www.globalsecurity.org/military/systems/aircraft/images/f-16_hud_020410_09.jpg
Reduce The Learning Curve Photo Credit:  http://www.flickr.com/photos/si/2940588/
Define clear targets Photo Credit:  http://www.flickr.com/photos/gareandkitty/276471187/
Set achievable goals Photo Credit:  http://www.flickr.com/photos/96614226@N00/1440890211/
Provide structure Photo Credit:  http://www.flickr.com/photos/mureena/505835150/
Develop Trust Photo Credit:  http://www.flickr.com/photos/nacaseven/1329827654/
Don’t force people in a direction Photo Credit:  http://www.flickr.com/photos/barwell/67989987/
Let them form groups, not corporate hierarchies Photo Credit:  http://www.flickr.com/photos/shawdm/820926627/
Culture will follow Photo Credit:  http://www.flickr.com/photos/jolives/2806752245/
Choosing the right vendor Photo Credit:  http://www.flickr.com/photos/jeffweston/2572155331/
Seamless and integrated Photo Credit:  http://www.flickr.com/photos/tcanales/2600939763/
Secure Photo Credit:  http://www.flickr.com/photos/zebble/6080622/
Reliable Photo Credit:  http://www.flickr.com/photos/fornal/385054886/
Friendly Photo Credit:  http://www.flickr.com/photos/karen_mcallister_photography/2038880243/
Review “ 2.0” = Participation and Sharing  Attention, Collaboration, Discovery Use best practices for success  Choose the right vendor
If you’d like our white paper on evaluating collaboration, please leave me your business card. Signup for your free trial at  www.socialtext.com Email me if you have any questions [email_address] Follow @Socialtext Photo Credit:  http://www.flickr.com/photos/neonman/2693639551/

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Connected Collaboration

  • 1. Social Software For The Enterprise Alan Lepofsky, Director of Marketing [email_address] @Alanlepo and @Socialtext
  • 2.
  • 3. Recording and sharing information is not new Photo Credit http://www.flickr.com/photos/upyernoz/2149312640/
  • 4. Rapid creation of content Photo Credit: http://commons.wikimedia.org/wiki/Image:Metal_movable_type.jpg
  • 5. Consumer Adoption Photo Credit: http://www.flickr.com/photos/seychelles88/361468916/
  • 6. Still too individual Photo Credit: http://www.flickr.com/photos/mbg_photos/2243112618/
  • 7. Globally connected Photo Credit: http://www.flickr.com/photos/cayusa/2051756510/
  • 8. The Evolution Of Collaboration Personal (me) Targeted (you) Open (everyone) 2.0 Spreadsheet Word processor Presentations Enabler: PC Dedicated clients IRC Bulletin Boards Email/ Groupware Chat/ Conferencing Enabler: The Web Suites and/or integration Blogs Wikis Enabler: Culture of Sharing “ Social ___________” Photos, Videos Bookmarks Slides Friends Business Contacts Activity Location Web-based / Widgets
  • 9.
  • 10. So What Do We Need To Do? web 2.0 social software blogs wikis social networks dashboards widgets enterprise 2.0 social computing social media
  • 12. Sharing is in our DNA Photo Credit: http://www.flickr.com/photos/clappstar/178050837/
  • 13. At home and at work Photo Credit: http://www.flickr.com/photos/pgoyette/2819175465/
  • 14. Everyone has a voice Photo Credit: http://www.flickr.com/photos/pbo31/161536153/
  • 15. And breaking down the boundary between internal and external. I think there will always be some difference, but not what it once was The walls are coming down and the doors are opening Photo Credit: http://www.flickr.com/photos/gorillaradio/494169708/
  • 16. A transparent world Photo Credit: http://www.flickr.com/photos/e3000/1561440998/
  • 17. Are you exposed? Photo Credit: http://www.flickr.com/photos/flibble/141488358/
  • 18. Wikis & Blogs Social Networks Dashboards & Widgets Solutions In The Consumer World
  • 19. What can they tools do at work? How do these apply in the business world? Photo Credit: http://www.flickr.com/photos/jbalazs/724615669/
  • 20. Help you know what needs time and attention Photo Credit: http://www.flickr.com/photos/jbalazs/724615669/
  • 21. Allow you to work together productively. Photo Credit: http://www.flickr.com/photos/wheatfields/116810137
  • 22. Enable you to discover information and people Photo Credit: http://www.flickr.com/photos/salendron/947936275/
  • 23. Social Software Can Help Collaboration Attention Discovery Create/Re-use Respond Connections Experts Coordinate Aggregate Knowledge Share Participate
  • 24. Email back and forth in an attempt to collaborate Hard to find information and people Rigid structure of traditional content systems, document systems & portals Standalone implementation of multiple tools Photo Credit: http://www.flickr.com/photos/edutorres81/2686571658/
  • 25. Demo Photo Credit: http://www.flickr.com/photos/svenstorm/506993098/
  • 26.  
  • 27.  
  • 28.  
  • 29.  
  • 30. ?
  • 31.  
  • 32.  
  • 33.  
  • 34.  
  • 35.  
  • 37. Use Cases Photo Credit: http://www.flickr.com/photos/brent_nashville/2899809814/
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43. Collaboration + Social Networking Photo Credit: http://www.flickr.com/photos/smedstad/2350721991/
  • 44. Transition slide to best practices Best Practices For Success Photo Credit: http://www.flickr.com/photos/mattholt/303093415/
  • 45. Choose the right tool Photo Credit: http://www.flickr.com/photos/ppdigital/2054989998/
  • 46. In the flow Photo Credit: http://www.globalsecurity.org/military/systems/aircraft/images/f-16_hud_020410_09.jpg
  • 47. Reduce The Learning Curve Photo Credit: http://www.flickr.com/photos/si/2940588/
  • 48. Define clear targets Photo Credit: http://www.flickr.com/photos/gareandkitty/276471187/
  • 49. Set achievable goals Photo Credit: http://www.flickr.com/photos/96614226@N00/1440890211/
  • 50. Provide structure Photo Credit: http://www.flickr.com/photos/mureena/505835150/
  • 51. Develop Trust Photo Credit: http://www.flickr.com/photos/nacaseven/1329827654/
  • 52. Don’t force people in a direction Photo Credit: http://www.flickr.com/photos/barwell/67989987/
  • 53. Let them form groups, not corporate hierarchies Photo Credit: http://www.flickr.com/photos/shawdm/820926627/
  • 54. Culture will follow Photo Credit: http://www.flickr.com/photos/jolives/2806752245/
  • 55. Choosing the right vendor Photo Credit: http://www.flickr.com/photos/jeffweston/2572155331/
  • 56. Seamless and integrated Photo Credit: http://www.flickr.com/photos/tcanales/2600939763/
  • 57. Secure Photo Credit: http://www.flickr.com/photos/zebble/6080622/
  • 58. Reliable Photo Credit: http://www.flickr.com/photos/fornal/385054886/
  • 59. Friendly Photo Credit: http://www.flickr.com/photos/karen_mcallister_photography/2038880243/
  • 60. Review “ 2.0” = Participation and Sharing Attention, Collaboration, Discovery Use best practices for success Choose the right vendor
  • 61. If you’d like our white paper on evaluating collaboration, please leave me your business card. Signup for your free trial at www.socialtext.com Email me if you have any questions [email_address] Follow @Socialtext Photo Credit: http://www.flickr.com/photos/neonman/2693639551/