Specific examples of collaboration use cases for different industries and how to implement them.

1. Industry Patterns

2. A series of repeatable applications of
the core capabilities
Suitable for different industries
Deliver the benefits of increased
engagement and collaboration
Utilizing a variety of components of the
Collaboration Framework
Industry Patterns

3. Travel & Transportation

4. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Notification of
Schedule
Changes
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify others about schedule changes. Let others subscribe to the
notifications so that only those who want to know are informed, thus cutting
down unnecessary emails to those not involved.
Procedure
Management
Document using a wiki in IBM Connections or in a Box Note what your
procedures are. Break apart large procedure documents into individual wiki
pages to allow revision of only those parts. Users can “follow” the pages they
are interested in to receive notification of changes. Maintain all previous
versions using the wiki structure.
Disruption
Management
Use Box Relay to manage important documents through a workflow when
disruption occurs. Use an IBM Connections activity to step through the tasks
that need to be performed so that others know exactly what the status is.
Travel&Transportation

5. Supply Chain
Integration
Use a community in IBM Connections Cloud to bring together all participants in
the extended supply chain and to generally improve the level of communication
in the supply chain. Consider an IBM Domino application to automate supply
chain integration. Use Box Relay to manage the workflow of important
documents in the supply chain’s processes.
Safety Bulletins
& Procedures
Use Box to store key materials and videos about safety bulletins and
procedures. Present these in an IBM Connections community or in status
updates visible to all so that they are able to stay up to date.
New Routes &
Services
Use an IBM Connections Ideation Blog to encourage others to propose new
routes and services and to allow colleagues to vote and comment on these
new ideas. Once agreed upon, graduate the idea into an Activity for further
work.
Service &
Product
Improvement
Encourage everyone to record successes and failures as part of their work.
These could be stored in an Ideation Blog in IBM Connections to allow others
to view them, comment and when appropriate take them forward for work to
drive up the service or product quality.
Travel&Transportation

6. Banking & Finance

7. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Publicize New
Products &
Services
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to publicize new products and services. Let others subscribe to the
notifications so that only those who want to know are informed, thus cutting
down unnecessary emails to those not involved.
Customer FAQ
& Regulatory
Advice
Post frequently asked questions in a Box note or in an IBM Connections wiki
page for others to access easily. Use a Forum to collect questions and then
present them in an easy-to-access format. Full text search will assist users to
locate the relevant information too.
Product
Launch
Tracking
There are lots of tasks involved in launching a new product. Use an IBM
Connections Activity to capture all the steps needed, assign tasks to the people
to complete the steps and record the status and outcomes, including documents
and emails in the structure of the activity to make it easy for everyone to track
progress.
Banking&Finance

8. Regulator &
High Net Worth
Individual
Outreach
Use a community in IBM Connections Cloud to establish a closer relationship
with high net worth individuals or with the regulator. Consider an IBM Domino
application to automate account opening or other procedures. Use Box Relay
to manage the workflow of important documents in the bank’s processes.
Product &
Service
Training
Use Box to store key materials and videos about products and services and
financial procedures. Present these in an IBM Connections community or in
status updates visible to all so that they are able to stay up to date.
Product
Development &
Improvement
Use an IBM Connections Ideation Blog to encourage others to propose new
products and services and to allow colleagues to vote and comment on these
new ideas. Once agreed upon, graduate the idea into an Activity for further
work.
Service
Improvements
Encourage everyone to record successes and failures as part of their work.
These could be stored in an Ideation Blog in IBM Connections to allow others
to view them, comment and when appropriate take them forward for work to
drive up the service or product quality.
Banking&Finance

9. Industrial & Manufacturing

10. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Service
Interruptions
& News
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify others about service interruptions or changes. Let others
subscribe to the notifications so that only those who want to know are informed,
thus cutting down unnecessary emails to those not involved.
Safety
Procedures
Document using a wiki in IBM Connections or in a Box Note what your
procedures are. Break apart large procedure documents into individual wiki
pages to allow revision of only those parts. Users can “follow” the pages they
are interested in to receive notification of changes. Maintain all previous
versions using the wiki structure.
New Process
Rollout
There are lots of tasks involved in rolling out a new process. Use an IBM
Connections Activity to capture all the steps needed, assign tasks to the people
to complete the steps and record the status and outcomes, including documents
and emails in the structure of the activity to make it easy for everyone to track
progress.
Industrial&Manufacturing

11. Supply Chain
Integration
Use a community in IBM Connections Cloud to bring together all participants in
the extended supply chain and to generally improve the level of communication
in the supply chain. Consider an IBM Domino application to automate supply
chain integration. Use Box Relay to manage the workflow of important
documents in the supply chain’s processes.
Safety Bulletins
& Procedures
Use Box to store key materials and videos about safety bulletins and
procedures. Present these in an IBM Connections community or in status
updates visible to all so that they are able to stay up to date.
Safety
Improvements
Use an IBM Connections Ideation Blog to encourage others to propose safety
improvements and to allow colleagues to vote and comment on these new
ideas. Once agreed upon, graduate the idea into an Activity for further work.
Safer Working
Environment
Encourage everyone to record safety successes and failures as part of their
work. These could be stored in an Ideation Blog in IBM Connections to allow
others to view them, comment and when appropriate take them forward for
work to drive up the service or product quality.
Industrial&Manufacturing

12. Healthcare & Pharmaceutical

13. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Pharma &
Practice News
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify others about events coming up. Let others subscribe to the
notifications so that only those who want to know are informed, thus cutting
down unnecessary emails to those not involved.
Procedure
Revisions &
Feedback
Document using a wiki in IBM Connections or in a Box Note what your
procedures are. Break apart large procedure documents into individual wiki
pages to allow revision of only those parts. Users can “follow” the pages they
are interested in to receive notification of changes. Maintain all previous
versions using the wiki structure.
Follow-Up and
Procedure
Compliance
Use Box Relay to manage important documents through a workflow when follow
up is needed or procedure compliance needs to be tracked. Use an IBM
Connections activity to step through the tasks that need to be performed so that
others know exactly what the status is.
Healthcare&Pharma

14. Clinical Trials
and Pharma
Supply Chain
Communities
Use a community in IBM Connections Cloud to bring together all participants in
the clinical trials and to generally improve the level of communication in the
supply chain. Consider an IBM Domino application to automate non-disclosure
or release forms integration. Use Box Relay to manage the workflow of
important documents in the trial’s processes.
New Procedure
Training
Use Box to store key materials and videos about new procedures. Present
these in an IBM Connections community or in status updates visible to all so
that they are able to stay up to date.
New Drugs and
Procedures
Development
Use an IBM Connections Ideation Blog to encourage others to develop new
ideas and concepts on drugs and procedures. Allow colleagues to vote and
refine the ideas through comments. Once agreed upon, graduate the idea into
an Activity for further work.
Procedure
Success Rate
Improvement
Use IBM Connections or IBM Watson Workspace to track the improvement in
procedure success rates by gathering comments and feedback from
practitioners, patients, trial guests and others.
Healthcare&Pharma

15. Aerospace & Defense

16. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Contract
Awards &
Notices
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify others about contract awards. Let others subscribe to the
notifications so that only those who want to know are informed, thus cutting
down unnecessary emails to those not involved.
Experience
Capture
Encourage others to document their experience in a structure which makes
sense to the users; such as by platform, instrument, device, scenario. Structure
these using a wiki in IBM Connections or as documents stored in Connections
Files or in Box.
Change
Management
Centralise the storage and management of all project and change management
information in an IBM Connections community or in a folder in Box. Consider
using Partner Applications to provide a streamlined way to integrate activities
and tasks into Project Management documentation.
Aerospace&Defense

17. Supply Chain
Integration
Use a community in IBM Connections Cloud to bring together all participants in
the extended supply chain and to generally improve the level of communication
in the supply chain. Consider an IBM Domino application to automate supply
chain integration. Use Box Relay to manage the workflow of important
documents in the supply chain’s processes.
New Procedure
Training
Use Box to store key materials and videos about new procedures. Present
these in an IBM Connections community or in status updates visible to all so
that they are able to stay up to date.
New
Technology
Innovation
Use an IBM Connections Ideation Blog to encourage others to develop new
ideas and concepts on technologies and applications. Allow colleagues to vote
and refine the ideas through comments. Once agreed upon, graduate the idea
into an Activity for further work.
Fewer Defects
Greater
Reliability
Use IBM Connections or IBM Watson Workspace to track the improvement in
procedure success rates by gathering comments and feedback from operators.
Aerospace&Defense

18. Retail & Consumer

19. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Product News
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify others about new products or recalls. Let others subscribe to the
notifications so that only those who want to know are informed, thus cutting
down unnecessary emails to those not involved.
Customer &
Store
Feedback
Encourage others to document their experiences with customers and
promotions in a structure which makes sense to the users; such as by product,
location, customer type, etc. Structure these using a wiki in IBM Connections or
as documents stored in Connections Files or in Box.
Returns
Handling
Establish procedures for handling returns and create Activities in IBM
Connections to manage the overall process. Use Box Relay to handle the
workflow of documents authorizing the returns process for the customer.
Retail&Consumer

20. Customer
Support
Use a community in IBM Connections Cloud to provide customer support.
Make your customer service staff available in the community to answer
questions and receive feedback. Consider using IBM Watson Workspace to
provide real-time conversations with your customers and potentially automate
some Q&A scenarios.
New Product
Training
Use Box to store key materials and videos about new products. Present these
in an IBM Connections community or in status updates visible to all so that they
are able to stay up to date.
Focus Group
Research
Use an IBM Connections Ideation Blog to encourage focus groups to give you
feedback and follow up. Allow colleagues to vote and refine the ideas through
comments. Once agreed upon, graduate the idea into an Activity for further
work.
Fewer Returns
Use IBM Connections or IBM Watson Workspace to track the improvement in
returns success rates by gathering comments and feedback from operators.
Retail&Consumer

21. Government & Public Sector

22. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Line
Management
Comms
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to share news from line managers or department leaders. Let others
subscribe to the notifications so that only those who want to know are informed,
thus cutting down unnecessary emails to those not involved.
Process
Efficiency &
Speed
Encourage others to document their experiences with processes they have to
follow in a structure which makes sense to the users; such as by department,
task, etc. Structure these using a wiki in IBM Connections or as documents
stored in Connections Files or in Box.
Process
Compliance
Establish procedures for handling process compliance through Activities in IBM
Connections to manage the overall process. Use Box Relay to handle the
workflow of documents authorizing the returns process for the customer.
Government&PublicSector

23. Citizen Access
Elected
Officials
Outreach
Use a community in IBM Connections Cloud to provide access for citizens to
your services or to reach elected officials. Make your customer service staff
available in the community to answer questions and receive feedback.
Consider using IBM Watson Workspace to provide real-time conversations with
citizens and potentially automate some Q&A scenarios.
Continuous
Professional
Development
Use Box to store key materials and videos about new procedures, processes
and skills. Present these in an IBM Connections community or in status
updates visible to all so that they are able to stay up to date.
Process
Improvement &
Efficiency
Savings
Use an IBM Connections Ideation Blog to encourage staff to suggest process
improvements and efficiency savings. Allow colleagues to vote and refine the
ideas through comments. Once agreed upon, graduate the idea into an Activity
for further work.
Better Value
from Taxable
Revenue
Implementing many of the collaboration and engagement measures shown
here will help to increase efficiency amongst staff thus driving better value from
taxable revenue from citizens.
Government&PublicSector

24. Energy & Utilities

25. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Outages and
Service News
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify others about outages or service news. Let others subscribe to
the notifications so that only those who want to know are informed, thus cutting
down unnecessary emails to those not involved.
Safety
Improvements
Knowledge
Capture
Document using a wiki in IBM Connections or in a Box Note what your
procedures are. Break apart large procedure documents into individual wiki
pages to allow revision of only those parts. Users can “follow” the pages they
are interested in to receive notification of changes. Maintain all previous
versions using the wiki structure.
Change
Control
Centralise the storage and management of all project and change management
information in an IBM Connections community or in a folder in Box. Consider
using Partner Applications to provide a streamlined way to integrate activities
and tasks into Project Management documentation.
Energy&Utilities

26. Customer
Support
Supply Chain
Integration
Use a community in IBM Connections Cloud to bring together all participants in
the extended supply chain and to generally improve the level of communication
in the supply chain. Consider an IBM Domino application to automate supply
chain integration. Use Box Relay to manage the workflow of important
documents in the supply chain’s processes.
Safety
Compliance
Training
Use Box to store key materials and videos about new procedures, processes
and skills. Present these in an IBM Connections community or in status
updates visible to all so that they are able to stay up to date.
Operational
Safety
Improvements
Use an IBM Connections Ideation Blog to encourage others to propose safety
improvements and to allow colleagues to vote and comment on these new
ideas. Once agreed upon, graduate the idea into an Activity for further work.
Fewer Outages
Increased
Safety
Performance
Encourage everyone to record safety successes and failures as part of their
work. These could be stored in an Ideation Blog in IBM Connections to allow
others to view them, comment and when appropriate take them forward for
work to drive up the service or product quality.
Energy&Utilities

27. Education

28. Standardize
Creation &
Storage of
Coursework
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help students locate documents. Send document links
rather than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Course &
Schedule
Updates
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify students and educators about course and schedule updates. Let
others subscribe to the notifications so that only those who want to know are
informed, thus cutting down unnecessary emails to those not involved.
Student FAQ’s
Educator Q&A
Create wiki pages in IBM Connections for frequently asked questions for
students, or establish forums where educators can answer course questions
and provide answers which all students can benefit from.
Management
of Progress &
Learning
Outcomes
Use activities in IBM Connections to manage the progress of a student through
their learning objectives and to supply coursework in a standard structure.
Education

29. Student &
Alumni
Outreach
Use a community in IBM Connections for each course so that students can
participate in an area specific to the courses they are taking. Consider also
extending this model for alumni of the educational establish to remain in
contact with them.
Course &
Lecture
Delivery
Use Box to store key materials and videos about courseware. Present these in
an IBM Connections community or in status updates visible to all so that they
are able to stay up to date
Research
Projects &
Discovery
Use an IBM Connections Ideation Blog to encourage others to propose
research topics and projects and to allow colleagues to vote and comment on
these new ideas. Once agreed upon, graduate the idea into an Activity for
further work.
Reputation
Enhancement
Using engagement techniques and flexible learning models allows the
educational institution to increase its reputation and improve efficiency (and
thus costs).
Education

30. Chemicals & Petroleum
Standard
Document
Storage &
Creation
Safety News
Safety
Improvements
Process
Implementation
Supply Chain
Integration
Procedure
Training
Safety &
Efficiency
Improvements
Better Reliability
Higher Output

31. Document
Storage and
Creation
Establish a common structure and methodology for storing files. Use tagging
and descriptions to help users locate documents. Send document links rather
than files so that others always have the most up-to-date version. Use
Connections Docs to edit the document simultaneously online to reduce
Microsoft Office licensing requirements.
Safety News
Use a blog or status updates in IBM Connection or an IBM Watson Workspace
space to notify others about safety news. Let others subscribe to the
notifications so that only those who want to know are informed, thus cutting
down unnecessary emails to those not involved.
Process
Experience
Capture
Document using a wiki in IBM Connections or in a Box Note what your
procedures are. Break apart large procedure documents into individual wiki
pages to allow revision of only those parts. Users can “follow” the pages they
are interested in to receive notification of changes. Maintain all previous
versions using the wiki structure.
Process
Deployment
Centralise the storage and management of all project and change management
information in an IBM Connections community or in a folder in Box. Consider
using Partner Applications to provide a streamlined way to integrate activities
and tasks into Project Management documentation.
Chemicals&Petroleum

32. Supply Chain
Integration
Use a community in IBM Connections Cloud to bring together all participants in
the extended supply chain and to generally improve the level of communication
in the supply chain. Consider an IBM Domino application to automate supply
chain integration. Use Box Relay to manage the workflow of important
documents in the supply chain’s processes.
Continuous
Professional
Development
Use Box to store key materials and videos about new procedures, processes
and skills. Present these in an IBM Connections community or in status
updates visible to all so that they are able to stay up to date.
Safety &
Efficiency
Improvements
Use an IBM Connections Ideation Blog to encourage others to propose safety
improvements and to allow colleagues to vote and comment on these new
ideas. Once agreed upon, graduate the idea into an Activity for further work.
Better
Reliability
Higher Output
Encourage everyone to record safety successes and failures as part of their
work. These could be stored in an Ideation Blog in IBM Connections to allow
others to view them, comment and when appropriate take them forward for
work to drive up the reliability or output yield.
Chemicals&Petroleum