Presentation delivered to the Honolulu-Pacific Federal Executive Board and the Association of Goverment Accountants (AGA)/American Society of Military Comptrollers (ASMC) Conference in Honolulu, HI in October 2009.

1. AVATARS, BLOGS AND WIKIS:
HOW WEB 2.0 MAKES GOVERNMENT MORE
OPEN, TRANSPARENT AND PARTICIPATORY
For:
By:
15th Biennial AGA/ASMC
Andrew Krzmarzick
Governmental Professional
Senior Project Coordinator
Development Conference
Graduate School
October 14, 2009

2. My
Story
Source: Flickr - Khalid Almasoud's Photostream

3. AGENDA

11. WHAT’S WEB
2.0?

12. BEFORE YOU BEGIN…
1. Why? Tie to mission, goals, objectives, needs, gaps.
2. Who? Champion, contributors, constituents.
3. What? Content is the key to success.
4. How? Decide which tools best meet goals.
5. When? Create a schedule to implement and evaluate.

13. 1. Why? Tie to mission, goals, objectives, needs, gaps.
• Transparency
• Accountability
• Participation

15. BLOGS
What is a Blog?
a. an online journal or diary
b. a “time bandit” that thwarts
my team’s productivity
c. abbreviation for “web log”
d. a creature from a bad sci-fi movie

16. BLOGS
Which of the following have a Blog?
a) American Society of Military Comptrollers
b) Association of Government Accountants
c) Office of Management and Budget
d) Transportation Security Agency
e) US Air Force
f) All of the Above

17. BLOGS
Transforming Government
http://asmc.typepad.com/viewpoint/
http://aga.typepad.com/aga/2009/09/index.html

18. 1. Why? Tie to mission, goals, objectives, needs, gaps.
• Disseminate targeted messages
• Explain your mission / activities
• Foster dialogue / elicit feedback

19. Step 1: Pick a Blog Platform
Step 2: Create an Account
Step 3: Name Your Blog
Step 4: Produce Content
Step 5: Publish Post!

20. http://GenShift.com

22. WIKIS
What in the world is a Wiki?
a. an online encyclopedia
b. a web-based tool where multiple users
create, publish and edit information
c. a Hawaiian word for “fast”
d. all of the above

23. WIKIS
You call this fast?

24. Transforming Government

25. 1. Why? Tie to mission, goals, objectives, needs, gaps.
• Provide a space for inter-agency collaboration
• Gather the intelligence of the crowd
• Widen the net for broader insight / information
• Create a crowd-corrected directory / resource

26. WIKIS
Step 1: Pick a Wiki Platform
Step 2: Create an Account
Step 3: Set Up Your Wiki
Step 4: Produce Content
Step 5: Edit and Post!

27. SOCIAL VIRTUAL NETWORKS
Who in this room has the
most connections/friends on:
NOT
JUST
FOR
KIDS!!!

28. SOCIAL VIRTUAL NETWORKS
Transforming Government

29. KNOWLEDGE
Information
Ideas
Insight
Sharing Issues
Individuals
Intelligence

30. KNOWLEDGE
• Free
• “Micro-blogging”
• 140 characters or less
• Send and read user updates
 aka “Tweets”
• Text-based, but can post links / photos
• Anywhere, anytime via cell or computer

31. KNOWLEDGE
GovTwit.com
• State/Local = 900+
• Federal Agencies = 500+
• Dept of Defense = 150+
• Hawaii = 8

32. KNOWLEDGE
1. Why?
 Crowd-sourcing ideas to improve services
 Communicating with / to citizens
 Posting links to key information
 Reporting incidents, sending alerts
 Promoting events, surveys, studies, etc.

33. KNOWLEDGE
Step 1: Go to Twitter.com
Step 2: Create an Account
Step 3: Find People to Follow
Step 4: Consider Alternate Tools
Step 5: Jump in the Stream (“dialoguing” vs. “doing”)

34. KNOWLEDGE

35. KNOWLEDGE
Steve Ressler
Founder, GovLoop.com

36. KNOWLEDGE
Business Problem:
Millions of
government
employees working
on similar issues but
no safe place to
connect and share
best practices
Solution: GovLoop.com - Social Network
for Government Community

37. KNOWLEDGE
ONE YEAR LATER…
 Over 20,000 members
 CTOs, CIOs, Politicians, Professors, Innovators at
All Levels of Government
 International Collaboration (Australia, Brazil, Canada)

38. KNOWLEDGE
1. Why? Tie to mission, goals, objectives, needs, gaps.
 Share / gain knowledge / information
 Connect with colleagues / common interests
 Replicate best practices more rapidly

39. KNOWLEDGE
http://www.facebook.com/recoverydotgov

40. KNOWLEDGE

41. KNOWLEDGE
Groups

42. KNOWLEDGE
1. Why? Tie to mission, goals, objectives, needs, gaps.
 Recruit candidates for open positions
 Find job candidate references/recommendations
 Launch discussions with industry / other agencies in groups

43. http://betterbuyproject.com

44. http://www.thenationaldialogue.org

48. Why/How do you use
?
http://www.youtube.com/UnitedStatesNavy

49. 1. Why? Tie to mission, goals, objectives, needs, gaps.
 Tell your story (control your message)
 Capture knowledge of retiring employees
 Recruit the next generation of public servants

50. PODCASTS
Q. What’s the difference between
a podcast and a vodcast?
A. Podcast = Audio Downloadable
Vodcast = Video

51. PODCASTS

52. 1. Why? Tie to mission, goals, objectives, needs, gaps.
 Provide public service announcements
 Train / inspire your personnel (bite-size chunks)
 Record important meetings / events

53. PODCASTS
Step 1: Pick a Platform
Step 2: Create an Account
Step 3: Create Your Call
Step 4: Start/Record Call
Step 5: Edit and Post!

54. MOBILE PHONES/DEVICES
What has your Cell Phone taught
you lately?
“Most cell phones today have
more computing power
than was available to
NASA during the
• Podcast Briefs (i.e. Guide by Cell) Apollo space program…”
• Audio Books - Wes Ferguson, Author of
• Training / Courses Moving at the Speed of Creativity
• Emergent Information

55. MOBILE PHONES/DEVICES
http://www.faa.gov/wireless/info

56. What’s the coolest name for an
avatar in Second Life?
a. Ichabod Issachar
b. Siegfried Lactanoid
c. Zedeka Nadezda
d. Horatio Fizelmeister
Second Life Avatar

57. VIRTUAL WORLDS
Transforming Government

58. WEB 3.0?
• 3-D
• Mobile / Clouds
• Aggregation

59. THANK YOU!