If your home has ever suffered from flooding, then you will know first hand the problems that it causes and the damage that it does. This document will give you some advice on what to do in a flood and how you can work with your insurance company to get your claim settled.

1. Flooding Advice
Making an insurance claim
Local: 0845 686 0845 www.aka‐assistedclaims.co.uk
Local: 0845 686 0845 www.aka‐assistedclaims.co.uk

2. Flooding Advice
Making an insurance claim
1 in 6 homes are at risk from flooding and with global
warming only increasing this risk, it is likely that you
could suffer at the hands of flooding.
What is important is the way in which you deal with the
damage and then making your claim to rebuild your
home.
Insurance companies are being urged by The
Environment Agency to repair damage with the fact
that it could happen again in mind. Moving electric
sockets further up the wall, replacing wooden windows
with synthetic frames and concrete floors instead of
wooden are just some techniques that are being
promoted.
Local: 0845 686 0845 www.aka‐assistedclaims.co.uk

3. Advice for making a flood insurance claim
1. Get in contact with your insurance company straight
away. They can arrange for someone to come out and
assess the damage there and then and can also make
sure that you have somewhere to stay and arrange for
emergency repairs. Your insurance company should have
a 24 hour helpline.
2. Make emergency repairs and keep the receipts so that
you can claim back the costs within your insurance claim.
3. Find somewhere to stay if you cannot return to your
property. Your insurance company should cover this up
to a limit, so make sure that you talk this over with
them...before checking into the Ritz.
4. Fully comprehensive car insurance will cover the costs of
any damage done to a motor vehicle swept up in the
flooding to your home.
5. Turn off mains supplies for water and electricity, but if
this is too dangerous, then leave it to the professionals
and obviously do not use electrical appliances during a
flood.
6. Disinfect your property before returning to it. Flood
water picks up sewage and anything and everything in
it’s path so ensure that all traces have been eradicated
from your home before returning.
7. Don’t rush to decorate as a property needs time to dry
out, so keep windows and doors open to help air the
property.
Local: 0845 686 0845 www.aka‐assistedclaims.co.uk

4. For further information contact AKA Assisted
Claims.
Head Office Telephone Number
Half Crown House Local: 0845 686 0845
26 Old Steine
Brighton Website
East Sussex www.aka‐assistedclaims.co.uk
BN1 1EL
Email
info@aka‐assistedclaims.co.uk
Local: 0845 686 0845 www.aka‐assistedclaims.co.uk