Quality circles involve small groups of employees who do similar work meeting regularly to identify and solve problems arising during their work. The objectives are to effectively develop human resources, improve quality of work life, and utilize creative abilities. There are steps to developing quality circles including communicating importance, composing circles, and initial problem solving. Total quality management focuses on continuous improvement, customer needs, and group problem solving to encourage employee empowerment. It requires cultural change and long-term commitment from management to be effective. Key components include customer orientation, continuous improvement, and employee involvement.

1. HRM Quality Circles &TQM

17. Top Mgt Vision, commitment, strategic change, role models, organization learning Middle Mgt Mission, teams and function, learning Operational Mgt Implementation, process and function improvement Problem solving, learning Input Transformation Process Output Supplier Commitment to quality On time Delivery Partners Certification V E R T I C A L T Q M Customers Who are they? What do they need? Quality Responsiveness Flexibility Cost Horizontal TQM