1. Ahmed Atef Mohamed
Address: United Arab Emirates / Dubai
Email: motyam20@hotmail.com
+971504527435
+971566415712
PERSONAL
Nationality : Egyptian
Date of Birth : 18/05/1987
Marital Status : Married
Religion : Muslim
Passport no : A01612284 till 2017
OBJECTIVES
To obtain a position rooted in providing top quality customer service and where my professional &
organizationalskillswill maximizecompany growth and profitability
EDUCATIONAL
Bachelorof ArabicLanguageand IslamicStudies (2009)
Arabiclanguageteacherand Islamic 2009-2010
SchoolsPrep for thestagefrom 2010 to 2011
EXPERIENCE
I Work AtArabia holdings _ arabiataxi l.l.c (receptionist ) from 11-2013to now
Responsibilities
Entertaining customersin a well-mannered way both in person and on the phone.
Efficiency in transmitting all incoming and outgoing callsand messages.
Handling incoming calls fromcustomersand suppliers.
Connecting localand internationalcalls fromthe managementand staff.
2. Do computationson alloutgoing callsmadeby every person in every department.
Handling incoming/outgoing parcelsfromdifferentcouriers.
Responsiblein making gatepassneeded by customersand suppliersand sending it to the
respective gatesinsidethe Free Zone.
AssistDirector of the branch company in Dubai.
Arranging meetingsand appointmentsand interviewswith thedirector and managersother
companies.
Communicatewithsomeof the othercompanieswith respect to worktogether.
Translation of documentsto and fromthe(Arabic - English)
AssistantHuman ResourcesDepartment.
Ordertimesanddatesof interviewswithapplicantsafterconductingorinterviewed.
Writingand coordinatingspeechestoemployeessothattheycan understandwith
governmentorganizationsandthe competentauthorities.
Arrange and coordinate schedulestosome observer’semployeesof the company.
Investigationwithsome of the staff insome of theirownproblemsandworkwithcustomers
to satisfyall partiesjustly.
Customersservedintermsof assistance inthe
Lost and Found / complaints
I work as Telephone Operator In QOMS reception (2011 to 11/2013)
Performtherequired tasksand follow-up requestsfromQMSin Gloria hotel Dubai,UAE
Responsibilities
Efficiency in transmitting all incoming and outgoing callsand messages.
Connecting localand internationalcalls fromthe managementand staff.
Arranging meetingsand appointmentsand interviewswith thedirector and managersother
companies.
Translation of documentsto and fromthe(Arabic - English)
AssistantHuman ResourcesDepartment.
Responsiblein making gatepassneeded by customersand suppliersand sending it to the respective
gatesinside the Free Zone.
deal directly with customerseitherby telephone,electronically or face to face
Giving handoverto thereporting Manageron day to day basis.
Ensurethat all requestswill be granted.
Monitorall guestcomplainsespecially roomcomplains
Checkwith the housekeeping departmentsthatroomsareready foroccupation
Giving daily housekeeping reportto thereporting manager.
Giving handoverto thereporting Manageron day to day basis.
Provideguestswithoutstanding guestservice,efficientand effectiveregistration and billing services
in a professional,friendly manner
AssistsFrontDesk Staff by checking guestsin and outof the hotel.
3. Knowshowand whereto postall charges.
Receives money fromguestsforpaymentof hotelchargesand makescorrectchange.
Handleschecks and credit cardsreceived fromthe guestsforpaymentof hotelcharges.
Knowsall of the roomrates.
Gives directions to hotel facilities, roomsand local area attractions.
Ensuresproperstaffing levelsof FrontDeskClerks by assisting FrontOfficeManagerin preparing
weekly schedule and maintaining properdocumentation (timecards,disciplinary procedures,
reviews,etc.
Assiststhe FrontOfficeManagerby handling specialrequests,group blocking and unusual
circumstances.
CommunicateswiththeHousekeeping Departmentregarding guestroomsandrequests.
Assistin training newstaff members,coach themand monitortheirperformance
Full awarenessof currentdaily statusof Hotel
Communication and recording of complaints
To carry outany otherduties asrequired
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I wasworked in call center par time in Cairo 2010
COMPUTER PROFICIENCY
Word,excel, powerpoint,it, access,Photoshop 7
Very Good Knowledgeof outlookand internet
Programs that are working and dealing them: -
1_ Opera (hotelsand resorts)
2_ Orbit (companies)
LANGUAGE
Fluentin Arabic (speaking and writing)
Good in English (speaking and writing)
SKILLS
Hands-on, Driven, Entrepreneurial
Able to attract, recruit, lead and manage top performers
Ability to develop people
Persistent, Proactive & quick to understand and absorb new information
Aggressive & Enthusiastic,“can do” attitude
Strong work ethic
Good organizational and administration skills
4. Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
Demonstrated previousexperience working in a Sales environment
Knowledge of the hotel property management systems
Demonstrated previousexperience working in the Conference & Events function
Qualification, degree,or certification in a relevant field
Arabic language
Hobbies and fun
Swimming
Writing Poetry
Drawing