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Adaptive and Reflective Training Support for Improving Search Behaviour in Industry4.0

Supporting users’ training and thus improving their working productivity by increasing their search performance is crucial in every day’s work-life. This holds true not only for knowledge workers like auditors, who needs to stay-up-to-date with law and new compliance regulations, but also for production workers who need to improve their IT skills in order to keep pace with new technologies established within the ongoing digitalisation in Industry 4.0. In both settings, there is a substantial need for workers to find work-related relevant information at the right time. To achieve this, especially production workers with low IT literacy as well as auditors, who need to keep track on the continuous change of laws and rules, need informal learning opportunities on how to improve their search capabilities during their daily work. In this work, we present a first design concept of an adaptive and reflective training support widget. The widget aims at supporting workers to train new search functionalities in order to enhance their search productivity during work.

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Adaptive and Reflective Training Support for Improving Search Behaviour in Industry4.0

  1. 1. www.moving-project.eu TraininG towards a society of data-saVvy inforMation prOfessionals to enable open leadership INnovation Angela Fessl, Stefan Thalmann, Viktoria Pammer-Schindler Adaptive and Reflective Training Support for Improving Search Behaviour in Industry 4.0 WM2017 – Workshop: „Lern- und Wissensmanagement im Zeitalter der Industrie 4.0“
  2. 2. www.moving-project.eu 2 of 10 • Digitalisation in industry results in far-reaching changes in working environments • Product and learninc cycles become shorter • The flood of information grows steadily • Personalized and context-dependend information delivery needed • Challenge: • Find and provide work-related relevant information a the right time • Change routinised search behaviour to become aware of • new search functionalities • new information sources • Goal: Increase search performance to improve work productivity by • raising awareness of past search behaviour • providing smart indicators for social comparsion • use reflective prompts MOTIVATION
  3. 3. www.moving-project.eu 3 of 10 • ATS Concept • Feature-based Adaptation • Content-based Adaptation Adaptive and Reflective Training Support
  4. 4. www.moving-project.eu 4 of 10 • Protoypical realisation of the ATS in form of a widget: • Visualisation of user behaviour • Performance indicators for social comparison • Reflective prompts for initiating reflective learning Adaptive and Reflective Training Support
  5. 5. www.moving-project.eu 5 of 10 ATS: Visualisation Feature Usage Adaptive Training Support 20 30 70 50 40 0 10 20 30 40 50 60 70 Feature 1 Feature 2 Feature 3 Feature 4 Feature 5 MOVING Feature Usage How did you perceive the Feature 1 for your search? My answer … Presents the last five used Moving features for each. Goals: • Make aware of current feature usage • Reflect on search behaviour • Increase search performance Challenges: • What is a feature? • When is a feature used? all me5 25 # Clicks to the desired results 10 15 20
  6. 6. www.moving-project.eu 6 of 10 ATS: Visualisation Feature Usage Adaptive Training Support 20 30 70 50 40 0 10 20 30 40 50 60 70 Feature 1 Feature 2 Feature 3 Feature 4 Feature 5 MOVING Feature Usage How did you perceive the Feature 1 for your search? My answer … Social comparison aims at improving search performance by raising user’s intrinsic motivation Goals: • Make aware of the own behaviour e.g. number of clicks to desired results used in comparison with others • Motivate the user to change. Challenges: • Whom to compare with? • What information is useful for comparison • Good timing for reflection? all me5 25 # Clicks to the desired results 10 15 20
  7. 7. www.moving-project.eu 7 of 10 ATS: Visualisation Feature Usage Adaptive Training Support 20 30 70 50 40 0 10 20 30 40 50 60 70 Feature 1 Feature 2 Feature 3 Feature 4 Feature 5 MOVING Feature Usage How did you perceive the Feature 1 for your search? My answer … Presents a reflective prompt in form of a reflective question or sentence starter the stimulate reflection on the search behaviour. Goals: • Motivate to reflect on past feature usage (reflection amplifier) • Motivate to use another feature (reflection intervention) Challenges: • When to present which type of prompt? all me5 25 # Clicks to the desired results 10 15 20
  8. 8. www.moving-project.eu 9 of 10 Discussion & Challenges • Which performance indicators should be presented? • For individuals, teams, departments? • In which situations should the PI be presented? • Which type of prompts should be presented? • When should a prompt be presented? • At a predefined point in time e.g. at the end of a day or week? • How should prompts be presented? • E.g. Push notifications or Silent notifications (some color change, blinking symbol) • On which devices should a prompt be presented? • Mobile vs. Desktop
  9. 9. www.moving-project.eu 10 of 10 Thank you for your attention! Any questions? Project consortium and funding agency MOVING is funded by the EU Horizon 2020 Programme under the project number INSO-4-2015: 693092

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