This document discusses new modes of collaboration between employees using SharePoint 2013. It outlines five enterprise social use cases for SharePoint 2013: 1) using communication as a means of knowledge management, 2) integrating external content and knowledge sources, 3) implementing internal procedures, 4) governance around compliance, and 5) using social features instead of only publishing features. It argues that SharePoint 2013 with features like Yammer and integration with other Microsoft products can enable new content and communication scenarios today within an organization.
4. Who the…?
Born in Sarajevo, Bosnia and Herzegovina, 40 years ago
In SP world since 2002, doing nothing else since 2006
Microsoft MVP for SharePoint Server
Head of Development at deroso Solutions
Blogger, speaker (http://adis.jugo.ba)
17. SharePoint in 2013?
57% ECM / DM
SOCIAL
28% Collaboration
6% Complete success
18. SharePoint in 2013?
Because enterprise social will...
• Increase productivity by 50%
• Improve internal communication by 100%
• Solve all knowledge management problems
• Get you promoted
• Solve world hunger problems
• Make HNK Hajduk a Croatian football
champion
SOCIAL
20. Who…
Is using enterprise social?
Plans to use enterprise social?
21. We need new tools!
“Social Enterprise is
implemented 80%
through organization
culture and 20% through
technology.”
- Gartner, September 2012
Culture
Technology
Transforming Culture Deploying Technology
33. 5 Enterprise social use cases
1. Communication as a mean of knowledge management
2. Integrating external content and knowledge sources
3. Implementing internal procedures
4. Compliance and governance
5. Social instead of publishing
35. 1. Communication as a mean of Knowledge Management
“Facebook behind firewall”, “Glorified chat tool”?
Decreasing email traffic
• The CC hell
Unmanaged knowledge exchange
Crowd knowledge
“Who knows where can I find….”
“Who knows someone who knows...”
36.
37.
38. Communication as a mean of knowledge management
• Encourage conversation
• Free or topic/team bound
• Increase knowledge exchange
• Replace meetings
• Get instant answers
• Decrease CC hell
• Voluntary communication!
40. 2. Integrating external content and knowledge
sources
Integrating external content sources inside the company
Integrating external content sources outside of company
Imposing the same procedures and rules as with internal content sources
Automatic CRM posts to the newsfeed
Integrate CNN news
Integrate Twitter feed
41. Integrating external content and knowledge sources:
External social actors
• CRM Bot user contributing to
SharePoint Newsfeed
• Comments and discussions
42. 3. Implementing Internal procedures
Automatically providing important information based on employee context
Following relevant content as an internal part of internal procedures
Everyone in marketing department must follow marketing site
Everyone in marketing department must follow the #marketing tag
Everyone must follow “Company rules” document
Users assigned to project must follow project sites
Part of Business Process Management -> Content
43. 4. Compliance: no wild social west!
Security policies
Permission policies
Versioning policies
Retention and archiving
EDiscovery
44. 4. Governance
Yes, enterprise social content is content.
Yes, enterprise social content needs governance!
Obeying laws, legal regulations and internal procedures
Planning, setting policies
Enforcing the policies
Managing posts and replies
Self-management
Reporting to admins
45. Governance
• Delete feed, comment
• Remove mention
• Report to the administrators
• Automatic content monitoring
(bad words filter)
• Development needed (ATM)
46. 5. Social instead of publishing
Publishing
Static
Read only
Predefined
Social
Publishing sources
Content sources
Free choice sources
47. Office Graph
Content and signals across Office 365 auto-populating
the Office Graph for teams.
Insights derived with machine learning to help YOU get the job done right NOW
48.
49.
50.
51. Conclusion
You can use Microsoft technologies TODAY for Content +
Communication scenarios
Yammer, Microsoft SharePoint
Integration with other Microsoft Products
Some development effort is still needed
52. Network Maturity and Business Value
• Employee Connections
• Culture Initiatives
• Sharing Industry Articles &
News
• Replace Meetings
• Team & Department FAQs
• Employee Recognition
• Any business-related function
or task done more efficiently
• Co-creating content
• Sharing best practices &
lessons learned