Ravi Warrier gives a presentation on value consulting. Value consulting focuses on keeping long-term business relationships and leveraging client expertise, rather than short-term outputs like reports. It involves drawing out client knowledge, gaining unconditional buy-in for changes, asking questions not telling answers, having faith in clients, and continuously learning and innovating. The goal is to transform clients' capabilities, not just teach them. Ravi outlines principles for value consulting, including putting customers first and their success over one's own, continuously learning to better serve clients, maintaining trust, respecting clients' rights, and acting as a coach so knowledge stays after leaving.
10. value consulting
(based)
value driven
co: keeping the business / relationships
cl: knowledge and capabilities
11. value consulting
(based)
is an approach built on the foundations
of relational consulting with an aim of
delivering long-term value and not
short-term outputs
13. relational consulting
drawing out and leveraging on client
expertise to get unconditional buy*in
from people whose courage is required
to implement changes
20. developing discovering
knowledge and capabilities
21. a code to guide
your thoughts and your actions
(my philosophy)
consulting principles
22. #1
success starts with the customers. my success is a function of theirs.
#2
the more I learn, the better i can serve my customers.
#3
never lose the trust others place in you.
consulting principles
23. #4
customers may not always be right, but they have rights.
#5
growth is the function of knowledge sharing.
#6
a solution wants to be found, you are just not trying hard enough.
consulting principles
24. #7
we cannot solve problems using the same kind of thinking we had
when we created them.*
#8
we, consultants should act as coaches so when we leave the
knowledge stays with the business.*
* source: @PEXNetwork
consulting principles