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The I in
ExperienceHelping people choose their own adventure
Technology Vision 2020 | We, the Post-Digital People
#TECHVIS...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020
2
Can your enterprise survive the “tech-clash”?
We...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 3
Enterprisesarebecoming
collab...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 4
Thisisanimportantshiftas
comp...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 5
But people have questions
abo...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
6
Enterprises are recognizing t...
#TECHVISION2020
Technology Vision 2020 | accenture.com/technologyvision
The I in Experience
7
Leaders are turning
to a new...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 8
Somearebuildingnewways
forcus...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision
Looking ahead, emerging
technol...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 10
Technologies available
today...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 11
While there is incredible va...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
12
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
13
To what extent does your bus...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
14
⎮ Find points within your cu...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
15
⎮ Prepare the enterprise to ...
Thank you
#TECHVISION2020
www.accenture.com/technologyvision
Copyright © 2020 Accenture. All rights reserved.
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#TECHVISION2020The I in Experience
6
Enterprises are recognizing that
overly-prescribed customization
leaves users feeling out of control.
Researchers at Harvard’s Berkman Klein
Center found that the personalized
recommendation system of a popular
video streaming platform was leading
viewers to increasingly radical content,
contributing to the rise of conspiracy
theories and spread of misinformation.
In response to this unintended
consequence, the platform added new
features explaining why viewers see
certain recommendations and giving
them more control over the experience.

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Technology Vision 2020 | accenture.com/technologyvision #TECHVISION2020The I in Experience 6 Enterprises are recognizing that overly-prescribed customization leaves users feeling out of control. Researchers at Harvard’s Berkman Klein Center found that the personalized recommendation system of a popular video streaming platform was leading viewers to increasingly radical content, contributing to the rise of conspiracy theories and spread of misinformation. In response to this unintended consequence, the platform added new features explaining why viewers see certain recommendations and giving them more control over the experience.

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