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The I in
ExperienceHelping people choose their own adventure
Technology Vision 2020 | We, the Post-Digital People
#TECHVIS...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020
2
Can your enterprise survive the “tech-clash”?
We...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 3
Enterprisesarebecoming
collab...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 4
Thisisanimportantshiftas
comp...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 5
But people have questions
abo...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
6
Enterprises are recognizing t...
#TECHVISION2020
Technology Vision 2020 | accenture.com/technologyvision
The I in Experience
7
Leaders are turning
to a new...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 8
Somearebuildingnewways
forcus...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision
Looking ahead, emerging
technol...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 10
Technologies available
today...
#TECHVISION2020The I in Experience
Technology Vision 2020 | accenture.com/technologyvision 11
While there is incredible va...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
12
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
13
To what extent does your bus...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
14
⎮ Find points within your cu...
Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
15
⎮ Prepare the enterprise to ...
Thank you
#TECHVISION2020
www.accenture.com/technologyvision
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Technology Vision 2020 | accenture.com/technologyvision
#TECHVISION2020The I in Experience
13
To what extent does your business understand consumers’
trust (perceived or lack-thereof) in your business?
⎮ Consider the risks and benefits
associated with the business growing
its personalization strategy, and
the methods used to generate
those experiences.
⎮ Seek out opportunities to generate more customer
feedback. Build a holistic understanding of how
individuals experience your digital products or
services today. Use these insights to inform your
approach to designing future interactions.
Decision Points

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Technology Vision 2020 | accenture.com/technologyvision #TECHVISION2020The I in Experience 13 To what extent does your business understand consumers’ trust (perceived or lack-thereof) in your business? ⎮ Consider the risks and benefits associated with the business growing its personalization strategy, and the methods used to generate those experiences. ⎮ Seek out opportunities to generate more customer feedback. Build a holistic understanding of how individuals experience your digital products or services today. Use these insights to inform your approach to designing future interactions. Decision Points

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