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Accenture Federal Technology Vision 2020: FIVE TRENDS DEFINING POST-DIGITAL GOVERNMENT

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Accenture’s Technology Vision identified five technology trends of 2020. Federal agencies must embrace new approaches to keep pace with change. Read more.

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Accenture Federal Technology Vision 2020: FIVE TRENDS DEFINING POST-DIGITAL GOVERNMENT

  1. 1. #TECHVISION2020 FIVE TRENDS DEFINING POST-DIGITAL GOVERNMENT Federal Survey Findings SEPTEMBER 2020 Accenture Federal Technology Vision 2020:
  2. 2. 2 #TECHVISION2020 Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government By managing these five trends, federal agencies can produce tangible benefits for themselves and the citizens they serve.
  3. 3. 3 Five Trends Defining Post-Digital Government Accenture Federal Technology Vision 2020: #TECHVISION2020 AIandMe Unlock AI’s full potential through human-machine collaboration TheDilemmaof SmartThings Avoid the perils of the “beta burden” Robotsin theWild Viewing robots through a mission lens Innovation DNA Thriving in an era of continuous change and advancement TheIin Experience Enabling individual control over the experience Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government Since 2001, the Accenture Technology Vision has provided an annual glimpse into the most important trends impacting business, government and society over the next three years. The Accenture Federal Technology Vision 2020 discusses how this year’s global trends will impact the U.S. federal government and specific agencies. Thisyear’sfivetrendsare:
  4. 4. SURVEYDEMOGRAPHICS 4Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government Accenture Federal Technology Vision 2020 To produce the Accenture Technology Vision, we surveyed business, program and IT leaders globally and within the U.S. federal government: • Global responses are based on interviews with 6,074 executives spanning 21 industries within 25 countries, including the U.S. - These respondents were split between business (3,029) and IT (3,045) roles with approximately 55% C-suite titles • U.S. federal responses are based on interviews with 200 federal executives across the U.S. federal government - These respondents were split between business/program (122) and IT (78) roles with approximately 30% C-suite titles • For our consumer response, we surveyed 2,000 consumers globally, including 500 within the U.S., representing a cross-section of ages and demographics. All surveys were fielded from November 2019 through January 2020.
  5. 5. 5 Our perceptions of technology are evolving. Federal agencies will need to adapt accordingly. #TECHVISION2020 Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government The appearance of U.S. Department of Defense (DoD) visual information does not imply or constitute DoD endorsement.
  6. 6. 6 Of the 200 federal executives, and more than 6,000 executives globally, that Accenture surveyed, #TECHVISION2020 of federal executives acknowledge that technology has become an inextricable part of the human experience. 93% 40% 42% Agree Strongly Agree 93% 83% Federal Government N=200. Global N=6,074 Business and IT Executives. Federal Global 48% 45% Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  7. 7. 7 GLOBALLYTHATACCENTURESURVEYED OFTHE2,000CONSUMERS 52% say that technology plays a prominent role or is ingrained into almost all aspects of their day-to-day life… 19% report that technology is so intertwined with all aspects of their day-to-day life that they view it as an extension of themselves. N=2,000 Global Consumers #TECHVISION2020 Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  8. 8. 8 #TECHVISION2020 of U.S. consumers see technology becoming more prominent or significantly more prominent to their lives over the next three years. 78% N=500 per country 4% 11% 4%3% 2% 3% 2% 7% 43% 8% 32% 47% 39% 39% 46% 42% 12% 39% 16% China India US UK Significantly more prominent More prominent No change Less prominent Significantly less prominent Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  9. 9. 9 Federal agencies must build a better, human- centered future with technology as the catalyst to steer realignment. #TECHVISION2020 Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  10. 10. The I in Experience Enabling individual control over the experience Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  11. 11. 11 Many government agencies are dramatically increasing their focus on customer experience (CX). #TECHVISION2020The I in Experience Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  12. 12. 45% 48%of federal executives believe that to compete in a post-digital world, organizations need to elevate their relationships with customers as partners. 92% #TECHVISION2020The I in Experience 52% 33% Agree Strongly Agree 92% 85% Federal Government N=200. Global N=6,074 Business and IT Executives. Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government 12
  13. 13. of federal executives agree that organizations need to dramatically reengineer the experiences that bring technology and people together in a more human- centric manner. 78% #TECHVISION2020The I in Experience Federal Government N=200. Global N=6,074 Business and IT Executives. 78% 76% 48% 28% Agree Strongly Agree 50% 28% Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government 13
  14. 14. 70%of consumers agree: I am concerned about data privacy and commercial tracking associated with my online activities, behaviors, location, and interests. 66% of consumers agree: I am just as concerned about the commercial use of my personal data and online identity for personalization purposes as I am about security threats and hackers. By Generation: CONSUMERSARECONCERNEDABOUTDATA PRIVACYANDUSEOFPERSONALDATA N=2,000 Global Consumers 77% 69% 65% 67% 72% 67% 60% 60% Baby Boomers and Prior Gen X Gen Y / Millennial Gen Z Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government 14
  15. 15. AI and Me Unlock AI’s full potential through human-machine collaboration Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  16. 16. 16 Virtually every government agency is employing AI, and the range of use cases appears limitless. #TECHVISION2020AI and ME Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  17. 17. 17 91% of federal executives report that their agencies are piloting or adopting AI. #TECHVISION2020AI and ME 18% 32% 23% Adopted across multiple business units Adopting in 1 business unit Piloting 91% 73% Federal Government N=200. Global N=6,074 Business and IT Executives. 8% 56% 28% Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  18. 18. 18 85% of federal executives (vs. 79% globally) acknowledge collaboration between humans and machines will be critical to innovation in the future. #TECHVISION2020AI and ME Federal Government N=200. Global N=6,074 Business and IT Executives. Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  19. 19. 19 Currently, only 22% of federal executives report that they have inclusive design or human-centric design principles in place to support human- machine collaboration. #TECHVISION2020AI and ME Federal Global Federal Government N=200. Global N=6,074 Business and IT Executives. 37% 22% Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  20. 20. Only 18% of federal executives (vs. 23% globally) report that they are preparing their workforces for collaborative, interactive, and explainable AI-based systems. #TECHVISION2020AI and ME 23% Federal Government N=200. Global N=6,074 Business and IT Executives. Federal Global 18% Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government 20
  21. 21. The Dilemma of Smart Things Avoid the perils of the “beta burden” Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  22. 22. The beta burden: the unintended consequences when products are constantly in flux #TECHVISION2020 Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government The Dilemma of Smart Things Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government 22
  23. 23. 92% 23 #TECHVISION2020The Dilemma of Smart Things Federal Government N=200. Global N=6,074 Business and IT Executives. 47% 27% More Significantly More 92% 74% 48% 44% Federal Global of federal executives say their organization’s connected products and services will have more, or significantly more, updates over the next three years. Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  24. 24. 24 85% of federal executives (vs. 79% globally) report their agency is moving toward offering more variety in ownership models for their connected products and services. #TECHVISION2020The Dilemma of Smart Things Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  25. 25. 25 #TECHVISION2020The Dilemma of Smart Things 80% of federal executives believe customers generally don’t mind, or even welcome, software updates to their organization's connected products and services. 26% 42% They generally don't mind updates They welcome updates 80% 68% Federal Government N=200. Global N=6,074 Business and IT Executives. Federal Global 17% 64% Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  26. 26. 26 Whileconsumersdoseetheneed andbenefitofcertainupdates, 72percentofconsumerssaythey aretolerantofsoftwareupdatesthat addresssecurityissues… #TECHVISION2020The Dilemma of Smart Things N=2,000 Global Consumers Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  27. 27. 27 SENTIMENTSPLITSWHEN ITCOMESTOUPDATESFOR FEATURESANDFUNCTIONALITY… 47% of consumers report they just want to buy something without constant updates. 46% believe updates often bring new problems with them. N=2,000 Global Consumers #TECHVISION2020The Dilemma of Smart Things Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  28. 28. 28 47%ofallconsumersagreethatsoftwareupdate cyclesareincreasinglybecomingaburdenonusers tokeepuptodateonsecuritypatches,changesin functionality,andtheneedtolearnnewinterfaces. #TECHVISION2020The Dilemma of Smart Things Responses based on technology’s role in consumers’ lives: Technology plays a minor or modest role in my day-to-day life Technology plays a prominent role in my day-to-day life Technology is ingrained into almost all aspects of my day-to-day life Technology is so intertwined with all aspects of my day-to- day life that I view it as an extension of myself 54% 45% 39% 47% N=2,000 Global Consumers Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  29. 29. Robots in the Wild Viewing robots through a mission lens Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  30. 30. 51% of federal executives (vs. 73% globally) believe robotics will enable the next generation of services in the physical world. Federal Government N=200. Global N=6,074 Business and IT Executives. 30 #TECHVISION2020Robots in the Wild Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  31. 31. 45% 30% Agree Strongly Agree 49% 37% 31 of federal executives agree 5G networks will expand opportunities for robots to operate in uncontrolled environments in their organizations. 85% #TECHVISION2020Robots in the Wild Federal Government N=200. Global N=6,074 Business and IT Executives. 85% 75% Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  32. 32. 3% 1%3% 8% 55% 31% 32 of federal executives (vs. 61% globally) expect their organizations will use robotics in uncontrolled environments within the next three years. 94% #TECHVISION2020Robots in the Wild Federal Government N=200. Global N=6,074 Business and IT Executives. 5% 7% 8% 19% 31% 30% Already doing or within 1 year 2 years 3 years 4 years 5 years or more Not in the foreseeable future Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  33. 33. 57% 43% 33 #TECHVISION2020 57% of federal executives say their employees will be challenged to figure out how to work with robots, compared to 43% who believe their employees will easily figure out how to work with robots. Robots in the Wild We believe our employees will… Federal Government N=200. Global N=6,074 Business and IT Executives. 45% 55% Easily figure out how to work with robots Be challenged to figure out how to work with robots Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  34. 34. 16% 7% 8% 32% 12% 11% 9% 3% 1 - We are not using robotics in our organization 2 3 4 - We are using robotics in our organization, but only in controlled environments 5 6 7 - We are using robotics outside of controlled environments 8 - Not applicable to my industry 11% 25% 25% 16% 13% 5% 4% 3% 34 Please rate your organization's maturity regarding robotics deployment: #TECHVISION2020Robots in the Wild Federal Government N=200. Global N=6,074 Business and IT Executives. Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  35. 35. 4% 22% 27% 15% 6% 8% 20% 1% 12% 6% 10% 24% 14% 13% 16% 5% 1 - We are not working with governments to shape the future of robotics integration into public spaces 2 3 4 - We are starting to work with governments to shape the future of robotics integration into public spaces 5 6 7 - We are partnering closely with governments to shape the future of robotics integration into public spaces 8 - Not applicable to my industry 35 Please rate the scope of your organization's partnerships with (other) governments: #TECHVISION2020Robots in the Wild Federal Global Federal Government N=200. Global N=6,074 Business and IT Executives. Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  36. 36. 39% 21% Agree Strongly Agree 49% 23% 36 of federal executives believe social and service robots in public spaces will raise major ethical, legal, and societal concerns, including security threats and privacy risks. 71% #TECHVISION2020Robots in the Wild Federal Government N=200. Global N=6,074 Business and IT Executives. 71% 59% Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  37. 37. 6% 10% 26% 32% 25% 1 - Our organization’s employees will revolt if asked to work with robots 2 3 - Our organization’s employees will resist working with robots 4 5 - Our organization’s employees will accept robots as colleagues and part of the work environment 8% 43% 24% 15% 12% 37 Please rate how you perceive robotics will be accepted over the next three years by your employees: #TECHVISION2020Robots in the Wild Federal Government N=200. Global N=6,074 Business and IT Executives. Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  38. 38. 38 #TECHVISION2020Robots in the Wild Please rate how you perceive robotics will be accepted over the next three years by your customers: 8% 9% 34% 26% 22% 1 - We expect our customers will reject robotics 2 3 - We expect our customers will partially embrace robotics 4 5 - We expect our customers will fully embrace robotics 26% 26% 21% 17% 11% Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government Federal Global Federal Government N=200. Global N=6,074 Business and IT Executives.
  39. 39. 20% 23% 28% 20% 9% 39 #TECHVISION2020Robots in the Wild Please rate how you perceive robotics will be accepted over the next three years by society: 9% 11% 39% 26% 15% 1 - Citizens in my country will not embrace robotics in public spaces 2 3 - Citizens in my country will partially embrace robotics 4 5 - Citizens in my country will fully embrace robotics in public spaces Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government Federal Global Federal Government N=200. Global N=6,074 Business and IT Executives.
  40. 40. 40 CONSUMERSAPPEARTOBEENTHUSIASTIC ABOUTTHEPOTENTIALOFROBOTS TAKINGONABIGGERROLEINTHEIRLIVES. CONSUMERS BELIEVE robots are poised to make their lives easier (48%), more efficient (42%), or more fun (30%). AT THE SAME TIME, 39% state they are concerned that robots will introduce more problems than they fix. Easier More efficient More fun 48% 42% 30% N=2,000 Global Consumers Robots in the Wild #TECHVISION2020 39% Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  41. 41. Innovation DNA Thriving in an era of continuous change and advancement Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  42. 42. 42 #TECHVISION2020Innovation DNA of federal executives believe that rapid advancements in new technologies and scientific innovations are poised to disrupt government. 46% Federal Government N=200. Global N=6,074 Business and IT Executives. 34% 22% Agree Strongly Agree 46% 56% 27% 20% Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  43. 43. 43 74% of federal executives (vs. 76% globally) believe that the stakes for innovation have never been higher—getting it “right” will require new ways of innovating with ecosystem partners and third-party organizations. #TECHVISION2020Innovation DNA Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  44. 44. 44 #TECHVISION2020Innovation DNA of federal executives believe the next wave of innovation will be driven by scientific research targeting sustainable development, climate change, and energy. 64% Federal Government N=200. Global N=6,074 Business and IT Executives 46% 32% Agree Strongly Agree 64% 77% 40% 24% Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  45. 45. 45 Executives rank the following as society’s five biggest challenges that scientific research and advancements can help address: Innovation DNA #TECHVISION2020 Federal Government N=200. Global N=6,074 Business and IT Executives. 1 2 3 4 5 Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government Federal Sustainable development Climate change Food and water Health and wellness Energy Global Climate change Sustainable development Energy Health and wellness Food and water
  46. 46. 46 16% 16% 18% 20% 22% 24% 28% 73% Genetics Space science and exploration Additive manufacturing/3D printing Cognitive neuroscience Circular economy and design Biocomputing Material science/smart materials Sustainable development Executives report that the following areas of scientific research and advancement will drive the next wave of innovation in their industry: Innovation DNA #TECHVISION2020 Federal Government N=200. Global N=6,074 Business and IT Executives. 23% 23% 33% 35% 38% 39% 52% 64% Genetics Space science and exploration Cognitive neuroscience Additive manufacturing/3D printing Circular economy and design Biocomputing Material science/smart materials Sustainable development Federal Global Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  47. 47. 47 #TECHVISION2020 CONTACTS ACCENTURE RESEARCH: Renee Byrnes Thought Leadership Research Sr Principal Lynn LaFiandra Thought Leadership Research Sr Principal Daniel Shropshall Technology Research Analyst Cynthia Florentino Technology Research Specialist Additional Accenture Research support from: Konrad Suchecki, Swati Sah, Denis Jose Michael Biltz Technology Vision Managing Director Ariel Bernstein Technology Vision Program Lead Katy Ahern Technology Vision Marketing Lead Pamela Merritt Managing Director Accenture Federal Services - Marketing & Communications Lead Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government
  48. 48. 48 #TECHVISION2020 About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government About Accenture Federal Services Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. Learn more at www.accenturefederal.com
  49. 49. #TECHVISION2020 www.accenture.com/fedtechvision2020 Copyright © 2020 Accenture. All rights reserved.Accenture Federal Technology Vision 2020: Five Trends Defining Post-Digital Government

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