Abhijit Gupta
138
Seguidores
Personal Information
Organização/Local de trabalho
Mumbai Area, India, Maharashtra India
Cargo
CUSTOMER EXPERIENCE STRATEGY & EXECUTION, SERVICE DESIGN
Setor
Advertising / Marketing / PR
Sobre
With more than 20 years experience in Advertising, One to One marketing & Loyalty Programs, I am currently a independent consultant advising organisations on Transforming Customer Relationships through a structured approach. I develop brand focused customer experience strategies, map touchpoints & service gaps and guide organisations in achieving better profitability through Advocacy and Customer Delight.
Specialties: CRM, Customer Experience Management, Customer Touchpoint Mapping & Brand Strategies, Engagement & Referral Programs and Churn Management.
As a special interest, I teach in the Mumbai University PG MMS program (Santa Cruz- Kalina Campus) as a visiting faculty.
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