Abhijit Gupta
138
Seguidores
Personal Information
Organização/Local de trabalho
Mumbai Area, India, Maharashtra India
Cargo
CUSTOMER EXPERIENCE STRATEGY & EXECUTION, SERVICE DESIGN
Setor
Advertising / Marketing / PR
Sobre
With more than 20 years experience in Advertising, One to One marketing & Loyalty Programs, I am currently a independent consultant advising organisations on Transforming Customer Relationships through a structured approach. I develop brand focused customer experience strategies, map touchpoints & service gaps and guide organisations in achieving better profitability through Advocacy and Customer Delight.
Specialties: CRM, Customer Experience Management, Customer Touchpoint Mapping & Brand Strategies, Engagement & Referral Programs and Churn Management.
As a special interest, I teach in the Mumbai University PG MMS program (Santa Cruz- Kalina Campus) as a visiting faculty.
You can cont...
- Apresentações
- Documentos
- Infográficos
#3 JTBD Stockholm Meetup presentations from Oct 24 2017
Anders Ångström
•
Há 6 anos
Brian Rhea on JTBD at Rocky Mountain ProductCamp
Brian Rhea
•
Há 6 anos
LEGO Serious Play / Service Design Drinks Berlin
Service Design Berlin
•
Há 7 anos
Co-creation on speed with LEGO® SERIOUS PLAY®
Catherine Ryan
•
Há 9 anos
Science of LEGO Serious Play (LSP)
sertuser
•
Há 11 anos
LEGO® Serious Play® — For Managers
Michael Tarnowski
•
Há 9 anos
Lego® Serious Play® in a Nutshell - by StrategicPlay®
StrategicPlay®
•
Há 8 anos
LEGO® Serious Play®. How To Solve Your Business Challenges Playfully
Michael Tarnowski
•
Há 9 anos
Empathy Maps
DCU_MPIUA
•
Há 9 anos
Jobs-to-be-done, a goal-driven solution framework
Clément Génin
•
Há 9 anos
Jobs To Be Done Workshop
Andy Fallshaw
•
Há 14 anos
Rethinking customer insight | Future of Sport Conference 2018
Paul Roberts
•
Há 6 anos
Leading With Insight
Matthew Milan
•
Há 16 anos
Introduction to Service Design
Optimal Usability
•
Há 14 anos
Service Design
Edmund Groepl
•
Há 15 anos
DAMA Webinar - Big and Little Data Quality
DATAVERSITY
•
Há 8 anos
Design Thinking: Finding Problems Worth Solving In Health
Adam Connor
•
Há 8 anos
Managing the hospital in-patient experience | Understanding where to invest
Siegel+Gale
•
Há 9 anos
Overview of customer touchpoint mapping
Trainiac
•
Há 12 anos
Consumer value journey with pet in multible touchpoints
Ari Kuismin
•
Há 9 anos