Abhijit Gupta
138
Seguidores
Personal Information
Organização/Local de trabalho
Mumbai Area, India, Maharashtra India
Cargo
CUSTOMER EXPERIENCE STRATEGY & EXECUTION, SERVICE DESIGN
Setor
Advertising / Marketing / PR
Sobre
With more than 20 years experience in Advertising, One to One marketing & Loyalty Programs, I am currently a independent consultant advising organisations on Transforming Customer Relationships through a structured approach. I develop brand focused customer experience strategies, map touchpoints & service gaps and guide organisations in achieving better profitability through Advocacy and Customer Delight.
Specialties: CRM, Customer Experience Management, Customer Touchpoint Mapping & Brand Strategies, Engagement & Referral Programs and Churn Management.
As a special interest, I teach in the Mumbai University PG MMS program (Santa Cruz- Kalina Campus) as a visiting faculty.
You can cont...
- Apresentações
- Documentos
- Infográficos
Market Opportunity Navigator, Lesson 5: Implications and Benefits
Where to Play
•
Há 4 anos
Market Opportunity Navigator, Lesson 2: Market Opportunity Set
Where to Play
•
Há 4 anos
Archetypes in Branding
Margaret Hartwell
•
Há 8 anos
Visual Communication Planner 3: Strategy made easy
Gabriele Carboni
•
Há 4 anos
Startup Metrics for Pirates
Dave McClure
•
Há 16 anos
Case Study: Mastering digital disruption in retail
Scopernia
•
Há 8 anos
What Would Steve Do? 10 Lessons from the World's Most Captivating Presenters
HubSpot
•
Há 11 anos
Trillion Dollar Coach Book (Bill Campbell)
Eric Schmidt
•
Há 5 anos
Jobs to Be Done :: Overview and Interview Technique
Brian Rhea
•
Há 8 anos
Product talks 6 capturing the right customer insights
Brainmates Pty Limited
•
Há 13 anos
Scenario Mapping Introduction
bobweber
•
Há 16 anos
Workshop methods for designing with persuasive patterns
Anders Toxboe
•
Há 8 anos
FASHION & BEAUTY TECH: 20 STARTUPS THAT ARE REINVENTING CUSTOMER EXPERIENCE
iVentures Consulting
•
Há 7 anos
The Language of Coaching - A Story About Learning
Nick Winkelman, PhD
•
Há 4 anos
Lean Scale Up: Lean as a Growth Strategy
Business901
•
Há 4 anos
The Market Segmentation Process
Aiden Yeh
•
Há 15 anos
Kevin bryan coduru
Stanford University
•
Há 11 anos
Be A Great Product Leader (Amplify, Oct 2019)
Adam Nash
•
Há 4 anos
What's Next: Social Media Trends 2020
Ogilvy Consulting
•
Há 4 anos