Understand the basics of Cloud telephony and Cloud Call Center solution. We have tried to explain the Cloud telephony in a very easy way.

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WHAT IS CLOUD TELEPHONY?
Next generation communication technology for business

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• Is it something like Skype?
• It is data center?
• But without TELCO’s ,
how can any anyone manage & do
analytics on my business call?
Lets first understand basic PBX
solution
What is Cloud telephony??

3. Understand Legacy PBX
To Set up normal PBX any
organization need
• A dedicated PRI line
• PRI Server & card
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4. Understand Legacy IVR
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If you want to have an IVR , basic requirement
• Complete PBX Solution, shown in slide 3
• Application server
• IVR server.

5. Understand Legacy Call Center Solution
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If you want to start a small call center(2-15 seater), basic requirement
• Complete PBX Solution, shown in slide 3
• Complete call center solution from legacy call center solution provider
It’s very costly.

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Basic Cloud Telephony-Architecture
The cloud telephony solution provided
maintains all the hardware & software
• PRI Line
• IVR server application server
• SIP truck
• call recording,
• CTI, reporting
• Analytics module
• Many more.

7. Cloud Telephony - IVR
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If you want to have an IVR , basic requirement
• Nothing(see slide6)
• Service provider, will take of all the devices
• Just Pay monthly charge & start service
• Now a small business can have basic IVR,
Call recording & call monitoring

8. Cloud Telephony – Call Center solution
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If you want to start small call center, basic requirement
• Nothing(see slide6)
• Service provider, will take of all the devices
• Just Pay monthly charge
Complete Call Center Solution can be started within few hours.

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WHAT IS CLOUD TELEPHONY
• Cloud Telephony is a data communications technology where all
communication applications, switching and storage devices are
hosted at service provider premise, organization wanted to start the
service just have to pay monthly charge and the full-fledged (i.e.
IVR, Recording, Analytics & many more) telephony service can be
started on traditional phones, mobile or system i.e. desktop, laptop

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Call can be
taken on:
1. Mobile phone
2. Landline
3. System
4. Laptop
All Server & equipment
reside on Service Provider
Premises

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Benefits of Cloud Telephony
Zero Capital Expense: No upfront investment in
hardware, software, or human resources
PBX Power Backup Maintenance

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•Scalable Solution(You Grow, I Grow) You can start
with 1 agent and scale to unlimited agents on the same
platform
Benefits
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Omnichannel Communication
Communicate with your
customers via all the channels i.e.
chat, call, sms,social media etc.
Benefits
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Flexible Staffing :Allow to route calls anywhere across India or
world, Serve customer in local language at reduced cost
Benefits

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Single contact number (unified number) : Irrespective
of call volume, at the blackened you can have any number of
representatives handling the call.
Only one number :
+91-XXXXXXXXX
Customers
Benefits

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Unified Number :Same number for all the locations. Number
could become company identity
Customers
Customers
Customers
Benefits

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• Track & Monitor Measure Performance of every individual, team
and organization.
• Real Time dashboard
• Report :Daily, Weekly and
monthly
Benefits

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Advanced Monitoring Solution
• Call Barge-in
• Monitor agent call from
any place
Benefits

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About Ozonetel: Ozonetel Systems is an India based Cloud Telephony Solution
provider. Ozonetel is the only Indian company that developed complete cloud
telephony platform and provide complete cloud contact center solution,
multichannel( i.e. voice, email, social media, SMS, livechat.Click2CAll)
communication solution.
For more please visit us over the web at www.ozontel.com< http://ozonetel.com/>
or just click here (http://ozonetel.com/customersignup.html) for free demo.
#CloudTelephony #Ozonetel @ozonetelsystems