1.
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Premier-ESA Product Presentation
Presented By: Bassel Zoueiter
Date: March 12, 2012
One of a kind service agreement that brings
you a perfect balance of services and support.

2.
Problems facing IT Managers
Maintenance Innovation
Budget Knowledge
Professional
Capacity
Support
Premier-ESA 2
Enabled by EXCEED. Empowered by Microsoft.

3.
Problems facing IT Managers
Innovate
20%
Maintain
80%
Premier-ESA 3
Enabled by EXCEED. Empowered by Microsoft.

4.
Market Awareness
EXCEED & Microsoft are aware of these problems
and have partnered up to create a unique services
agreement to address them
Premier-ESA 4
Enabled by EXCEED. Empowered by Microsoft.

5.
Premier-ESA’s aim
Managing Results
Premier-ESA
Managing Resources
Premier-ESA 5
Enabled by EXCEED. Empowered by Microsoft.

6.
Premier-ESA
Support Consultation
Staff
Awareness
Competency
Deployment
Premier-ESA 6
Enabled by EXCEED. Empowered by Microsoft.

7.
Service Categories
Enrolled Listed Microsoft
Products Products Premier
Value Added
Outsourcing
Services
Premier-ESA 7
Enabled by EXCEED. Empowered by Microsoft.

8.
Enrolled Products Listed Products Awareness Staff Competency
• Consultation • Service Points - • Findings and • Public Training
• Deployment 0 Points Recommendatio • E-Learning
• Training ns • Special Training
• Upgrade • Consultation Roles
Sessions • Extended
• Migration
• Presentations Voucher Values
• Demos
• Workshops
• Monthly News
Premier-ESA 8
Enabled by EXCEED. Empowered by Microsoft.

9.
Outsourced Engineer - Optional
• Onsite for 12 months, 8 hours / day discounted by by 20%
Premier-ESA 9
Enabled by EXCEED. Empowered by Microsoft.

10.
Microsoft Premier Packages
Core Foundation Standard Plus
• World- • A value- • Comprehensive, p • Premier Support
Class, managed priced, entry-level ersonalized for those needing
support at an solution for those support through a extensive
affordable price needing a basic designated proactive services
support Microsoft contact and problem
relationship for those with resolution
more complex support.
technical needs
Premier-ESA 10
Enabled by EXCEED. Empowered by Microsoft.

11.
Microsoft Premier Services
Supportability Health Checks & Workshops
Reviews RAPs
Chalk and Talks Dedicated Support Remediation &
Engineering Optimisation
Premier-ESA 11
Enabled by EXCEED. Empowered by Microsoft.

12.
Services Flow
Customer
EXCEED
Coordination
Collaboration
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

13.
Customer Service Entitlements
Service EXCEED Microsoft
Consultation ✓ ✓
IT Assessment ✓ ✓
Planning ✓ ✓
Service Delivery ✓ ✓
Deployment ✓
Private Training ✓
Public Training ✓
Workshops ✓ ✓
Health Checks ✓
Proactive Support ✓
Reactive Support ✓
Premier Online ✓
Add-ons Packs of 100 Points Packs of 20 Hours
*MCS deployment days are available at additional costs from Microsoft
Premier-ESA 13
Enabled by EXCEED. Empowered by Microsoft.

14.
Service Delivery
Initiation
- Team Introduction
Assessment
- Action plan - Profiling
Planning
- Gap Analysis - Findings &
Service Delivery
- IO Assessment Recommendations
- Deployment
- Private Cloud - Service Delivery
Assessment Plan - Training
- Workshops
- Support Services
- Outsourcing
Premier-ESA 14
Enabled by EXCEED. Empowered by Microsoft.

15.
Service Delivery
Monitoring ,Quality Assurance & Support
Initiating &
Service Execution Closing
Planning
Premier-ESA 15
Enabled by EXCEED. Empowered by Microsoft.

16.
Covered Products
Description Enrolled Listed Premier
Windows Services ✓ ✓
Active Directory Upgrade ✓ ✓ ✓
Exchange 2010 Upgrade ✓ ✓ ✓
Exchange 2010 – Unified Messaging ✓ ✓
Lync 2010 – Standard ✓ ✓ ✓
Lync 2010 - Enterprise ✓ ✓
System Center Configurations Manager 2012 ✓ ✓ ✓
System Center Operations Manager 2012 ✓ ✓ ✓
System Center Virtual Machine Manager 2012 ✓ ✓ ✓
System Center Data Protection Manager 2012 ✓ ✓ ✓
System Center Service Manager 2012 ✓ ✓ ✓
System Center Orchestrator 2012 ✓ ✓
Forefront Identity Manager ✓ ✓ ✓
SharePoint 2010 ✓ ✓
Enterprise Project Management 2010 ✓ ✓
Customer Relationship Manager 2010 ✓ ✓
Active Directory Rights Management Services ✓ ✓
Threat Management Gateway 2010 ✓ ✓
Premier-ESA 16
Enabled by EXCEED. Empowered by Microsoft.

17.
Service Points
Service Points are a set of pre-agreed upon points
that the customer can use for additional services
covering listed & enrolled products
Premier-ESA 17
Enabled by EXCEED. Empowered by Microsoft.

18.
Service Points
Type Location Consultation Deployment Training Public Workshop
Day EXCEED 40 30 50 5
Day Customer 45 35 45 N.A
Premier-ESA 18
Enabled by EXCEED. Empowered by Microsoft.

19.
Premier-ESA Team
Customer
Quality Assurance
Manager
EXCEED/Mcrosoft
Technical Account
ESA Manager
Manager
EXCEED Microsoft
Outsourcing Service Delivery
Technical Leads Training Manager
Manager Manager
EXCEED EXCEED EXCEED Microsoft
Outsourced
Technical Team Trainers Technical Team
Engineers
EXCEED EXCEED/MICROSOFT EXCEED Microsoft
Premier-ESA 19
Enabled by EXCEED. Empowered by Microsoft.

20.
Reduce Improve
Costs Satisfaction
Increase Assist with Software
System Uptime Deployment
Improve Resolve
Competencies Issues/Incidents
Premier-ESA 20
Enabled by EXCEED. Empowered by Microsoft.

21.
Ready for change?
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
www.exceedgulf.com/premier-esa
21