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Abdul Rahman Sipra
Email: abdulrs2000@gmail.com
9970665155
Professional Profile:
• A dynamic professional with 9+ years’ rich experience, in RPO, Resourcing, Recruitment &
Staffing.
• Relationship Management, New Initiatives, Team Management in the IT sector.
• More than 3+ year’s customer service support experience in diversified environments.
• Result-oriented and pay careful attention to detail, handling changing priorities and
multiple tasks efficiently and extremely dependable, conscientious and self-motivated.
• Computer software knowledge: Word, Excel, Outlook, PowerPoint, Access, Internet.
• Highly motivated enthusiastic individual with international work experience.
• Majority working with Clients in Telecom, Insuarance, Banking, Engineering, Financial,
Federal Govt, Pharma, Medical Devices & Hardware designing and Healthcare.
• Expert in providing world class experience by resolving customer complaints and/or by
referring customer to supervisor or proper department for resolution
• Currently designated as Team Lead– Recruitments in Mumbai & spearheading recruitment
of IT professionals from across USA.
• Intraction with Clients, CEO, Team Members, and Operational Manager with updates &
feedbacks.
• Very good knowledge about IT-recruitment process (RPO/Normal Hiring).
• Expertise in the gamut of tasks including filling the clients requirements (recruiting from
database/Internet) interviewing, screening and reference-checking candidates for contract
and permanent positions.
• An enterprising leader with excellent communication, negotiation & interpersonal skills.
• An expert with inbound and outbound calling and well versed with call centre operations.
Areas of Expertise:
• Resourcing / Recruitment
• Interface with US teams for ascertaining manpower requirements & direct initiatives like
headhunting, cold calling, networking etc. for sourcing quality candidates within the least
time.
• Identify specialized candidates, schedule interviews, and verify candidate’s credentials &
career expectations.
• Handling over 18-20 recruiters which include training, quality and submissions.
• Negotiate rates & salaries and submit qualified candidates to the US sales team.
• Monitor & maintain database for catering to the client needs from time to time, update
candidate hotlist & requirement list
• Marinating a good relationship with prepared vendors and maintaining a good vendor
management system.
Awards and Achievements:
• Awarded as “Best Employee of the month”- ( web Help Global Services)
• Awarded as “Best Employee of the Month” for 8 time ( Remote-Tiger Inc)
Academic Credentials:
• B.com from Kakatiya University
Organizational Experience:
Confidential
Team Lead/Lead Recruiter/Accounts Management March 1st
2011- Present
Reporting: CEO Regional Manager & Director/Client
• Handled a team of about 8 recruiters Setting team performance & reviewing performance
against KRA's (Key Result Areas) on weekly basis.
• Responsible for sourcing, identifying and closing hard to find IT professionals through
interviewing process, effective rate negotiation and detailed reference checks.
• As a Lead Recruiter facilitated the communication between the Business Development
team in US and the resource team.
• Participate in weekly recruitment meetings, focused on brainstorming about difficult
positions and managing issues.
• Involved in the recruiting for Permanent, Contract & Contract to Hire Positions.
• Recruited various types of contractor’s terms or Tax – Terms such as W2,1099 & Per Diem
Split.
• Worked on most of the Niche skills-Netsuite Implementation, RF Engineering, OVM, UVM
verification & designing, Global Implentations, Vista, Mumps, WCDMA, Wifi, Android
Development, Telecom Engineering and NDT Level IIII.
• Managed and involved in recruiting for positions in multiple technologies on the VMS and
RPO process of the clients and their needs.
• Skills recruiter for Software Engineers, Design Verification, hardware Engineering,
Mechanical Engineer, chemical Engineers, Oracle EBS Suites, Technical Writers, Marcom
Marketing communications, Electro mechanical Engineers, Control Engineers, Avionics
Engineers, RF engineers, Process Engineering, Telecommunication Engineers, Project
managers, Quality engineer, Supplier Quality engineers, CAPA Engineers, EHS & safety
Managers, CDMA Engineers, WCDMA Engineers, LTE design Engineers, clinical
Applications, CT technologist, Scientist, Labview Engineers, Storage engineering, SAN
Engineering, Test Engineers, Network Engineers, IT security-TS/SCI, SSBI, TS, Public
Trust clearance position.
• Clients recruited for:
GE Energy, Synapse Designs, AT&T, Samsung, Sprint, Nokia Siemens Networks, DELL,
Intel Corp, Pixelligent, Sun Edison, Philips Medical, GE Healthcare, Siemens Healthcare,
TSYS, Federated IT-DHS/DOD/Department of Public services, SC Johnson, Johnson &
Johnson and so on.
Handled the whole recruitment process including client interaction on a daily & weekly
basis.
Managing the whole team from the point of Recruitment along with submissions reports &
achieving targets as set by the company and clients.
Confidential
Team Lead/Lead Recruiter/Accounts Management (February 5th
2010– February 26th
2011)
Reporting: Client, CEO & Operation Manager
• Managing a team of 18-20 recruiters responsible for roughly 15-20 hires per month.
• Understanding the client requirement then responsible for providing right candidate
through sources like Head Hunting, database, references and thus achieving the monthly
target as set by the organization.
• Lead the recruiting efforts and strategy for both technical and candidates with a focus on
software, IT, ERPs, web, engineering positions and Administration position.
• Energetic recruitment professional with a strong concept of the bottom line and the ability
to work individually and cohesively with a team.
• Excellent multi-tasking and proactive solution skills with a wide variety of recruiting,
management, and technical backgrounds to successfully benefit and generously add
results to any work environment.
• Sound and creative leadership initiative with strong negotiation and closing skills and the
ability to interact with all internal and external non-management and management
individuals.
• Key responsibility includes finding the ideal technical candidate for the requirements of our
key accounts, Recruit for all levels via the Internet.
• Direct sourcing, key word searches, referral and networking. Source, identify, interview,
screen and place technical personnel in contract, contract-to-hire and permanent
positions.
• Prescreen candidates to insure their qualifications meet requirements.
• Understanding the sourcing needs of the clients and fulfilling them.
• Identifying the right candidates residing in US or candidates holding valid US work permit
or HI-Bs, by searching jobsites, internal database.
• Screen consultants based on job description, checking consultant’s in depth knowledge of
relevant technology, functional skills, behaviourally attributes, job history, geography, ability
to travel, and other relevant qualities.
• Negotiating hourly rates with consultants according to employer profit margin for contract
placements (1099/ C2C/ W2).
• Developed strong loyal relationships with consultants that also led to referrals. Actively
Negotiating Rates With US Citizens, Green Card Holders And EAD and Signing up the
“NCA” (NON COMPETE AGREEMENT) With them or with Third Party Vendors.
Check consultant’s suitability from geographical, salary & technical point of view.
• Negotiated billing rates on 1099 & W2, Corp-Corp for consultants and their
prospective client companies according to applicant skill level & job offer.
• Conducting full life cycle of recruiting from cold calling to closing. Keeping track of
candidate for future references.
Confidential
Team Lead/ Sr. Technical Recruiter /Assistant CRM (December 5th
2008– February 2010)
Reporting: Client Relationship Manager & Business Development Manager
• Recruited to help build the recruiting team for a start up
• Source candidates through cold calling, direct sourcing, networking, Internet searches,
database searches, established relationships, direct recruitment, referrals, applicants and
other methods.
• Preparing and formatting the candidates resumes and prepare their profile as per Client’s
submittal requirement. Create candidate bios, summarizing and highlighting key skills for
clients.
• Working with Federal Clients.
• Vast experience on working with Clearance like Secret TS SCI CI POLYGRAPH
& LIFESTYLE POLY HGRAPH.
• Worked with technical and non-technical positions (Designer, Mechanical Engg,
Project Manager/ Lab technicians, Office assistants, medical device technicians,
chemist, operational analyst etc.)
• Technical requirements on SAP, Oracle, Peoplesoft, QA, BA, Project Managers,
AGS Cypress. BAAN, Cognos, Business Intelligence, ETL, datawarehousing,
Network admins, system Admin’s etc.
• Experience with Federal clients like General Dynamic, DHS, DOD, US Navy &
DEA.
• Responsible for training programmes for freshers and new joining about the
products, sourcing and recruiting.
• Working with different in house clients/ vendors on different requirements like Dev
Technologies, ITC, Radius, True penny, Ingersoll, Federated IT, Pulse
Technologies, PCN Strategies, JCI, J&J, GMAC, DELL, AT&T, Deloitte, Wipro,
INFOSYS and Sanofi-Aventis,TCS and Microsoft (A dash and V dash positions).
• Screening the consultant on telephonic interview on basis of his communication
and technical skills.
• Understanding the requirement.
• Sourcing appropriate profile as per the requirement from different job portals like
Dice, Monster, CareerBuilder, Hotjobs, BigJobnet , Craig's List and in our internal
database ( Safari/Pinpoint)
• Pre- screening the profiles as per the requirement through telephonic interview.
• Responsible for retention of clients, working on different requirements and
delivery of submissions in time with complete life cycle of recruitment.
• Worked as an active team leader in absence of Team Leader, handled a team of 8
people.
Types of Requisitions: SAP, Oracle ERP, PeopleSoft, QA, System Administrators, SAN
Administrators, Networking, System Admin, datawarehousing, AGS Cypress, BAAN, 
Datawarehouse, Business Analysis, pega , Cognos, ab Initio ect.
Non Technical Requirement:
Customer Service Executive, Lab Technician, Administration Clerks, Chemical Engineers, 
Mechanical engineers, Petroleum Engineer, Help Desk Analyst, Quality Engineer, Solar 
Engineers etc.
Confidential
Lead Recruiter/Sr. Technical Recruiter Oct 28th 2006- December 2008
Reporting: Team Lead Operations Manager & Account Manager
Handled a team of about 8 recruiters Setting team performance & reviewing performance against
KRA's (Key Result Areas) on weekly basis.
• Responsible for sourcing, identifying and closing hard to find IT professionals through
interviewing process, effective rate negotiation and detailed reference checks.
• As a Lead Recruiter facilitated the communication between the Business Development
team in US and the resource team.
• Participate in weekly recruitment meetings, focused on brainstorming about difficult
positions and managing issues.
• Involved in the recruiting for Permanent, Contract & Contract to Hire Positions.
• Recruited various types of contractor’s terms or Tax – Terms such as W2, 1099 & Corp-
to-Corp.
• Recruitment of H1B/US Citizens/GC/TN visa holders OPT, EAD as per client’s job
requirements.
• Posting various Jobs in Job Portals like (Dice, Monster, Computer Jobs, CareerBuilder,
Hotjobs, Referrals, database, etc) according to the Client’s needs.
• Recruiting Consultant’s on different platforms (Java, Oracle, and PeopleSoft, SAP (Fico,
BW, HRMS, BASIS, and Abap, SD, Security Portal, and Functional & Technical
enterprises.
• Candidates to be intimated about the interviews through Call/e-Mail. The mail to contain
the following info–Date of interview, Time of interview, Venue, Contact person etc.
• Responsible for revenue generation and profitability ability and willingness to own the
complete delivery to close business.
• Excellent experience in leading team. Motivating and driving in achieving assigned targets.
• Strategic planning in developing new clients, new strategies and its implementation.
• Work independently, able to work with others, and take responsibilities for team
success/failures.
• Negotiated compensation, performed employment reference checks, administered new
hire paperwork, and obtained feedback from account managers regarding submitted
candidates
• Implementing and executing recruitment best practices across the team.
• Recruited all levels of professionals from entry level to senior level executives; evaluated
their skill sets and determined where they may fit best for the position.
• Built and managed relationships with direct clients.
• Maintain reports on submittal activities of individual recruiters on the requirements they
handled in a week, track the corporate progress in performance over the previous week.
• Sorting through hundreds of resumes to find just the right person.
• Technical explanations of available jobs.
• Interviewing and skill assessment over the phone.
• Negotiating pay rates.
Types of Requisitions: System Administrators, SAN Administrators, SAP ABAP, SAP
BASIS/Security, Oracle ERP, PeopleSoft Admin, PeopleSoft Functional, PeopleSoft Technical,
Datawarehousing, ETL, Abi intio, Teradata & Cognos.
Non Recruiting Experience:
Web Help Global Services Pvt. Ltd. (www.webhelp.com ) (A Microsoft Service Support
Co.)
Contact Centre Executive (Feb 2003 to Sep 2006)
Reporting Client, Operations Manager, Team Lead, Supervisor Call Centre Head & Quality
BASIS/Security, Oracle ERP, PeopleSoft Admin, PeopleSoft Functional, PeopleSoft Technical,
Datawarehousing, ETL, Abi intio, Teradata & Cognos.
Non Recruiting Experience:
Web Help Global Services Pvt. Ltd. (www.webhelp.com ) (A Microsoft Service Support
Co.)
Contact Centre Executive (Feb 2003 to Sep 2006)
Reporting Client, Operations Manager, Team Lead, Supervisor Call Centre Head & Quality

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Abdul Rahman Sipra

  • 1. Abdul Rahman Sipra Email: abdulrs2000@gmail.com 9970665155 Professional Profile: • A dynamic professional with 9+ years’ rich experience, in RPO, Resourcing, Recruitment & Staffing. • Relationship Management, New Initiatives, Team Management in the IT sector. • More than 3+ year’s customer service support experience in diversified environments. • Result-oriented and pay careful attention to detail, handling changing priorities and multiple tasks efficiently and extremely dependable, conscientious and self-motivated. • Computer software knowledge: Word, Excel, Outlook, PowerPoint, Access, Internet. • Highly motivated enthusiastic individual with international work experience. • Majority working with Clients in Telecom, Insuarance, Banking, Engineering, Financial, Federal Govt, Pharma, Medical Devices & Hardware designing and Healthcare. • Expert in providing world class experience by resolving customer complaints and/or by referring customer to supervisor or proper department for resolution • Currently designated as Team Lead– Recruitments in Mumbai & spearheading recruitment of IT professionals from across USA. • Intraction with Clients, CEO, Team Members, and Operational Manager with updates & feedbacks. • Very good knowledge about IT-recruitment process (RPO/Normal Hiring). • Expertise in the gamut of tasks including filling the clients requirements (recruiting from database/Internet) interviewing, screening and reference-checking candidates for contract and permanent positions. • An enterprising leader with excellent communication, negotiation & interpersonal skills. • An expert with inbound and outbound calling and well versed with call centre operations. Areas of Expertise: • Resourcing / Recruitment • Interface with US teams for ascertaining manpower requirements & direct initiatives like headhunting, cold calling, networking etc. for sourcing quality candidates within the least time. • Identify specialized candidates, schedule interviews, and verify candidate’s credentials & career expectations. • Handling over 18-20 recruiters which include training, quality and submissions. • Negotiate rates & salaries and submit qualified candidates to the US sales team. • Monitor & maintain database for catering to the client needs from time to time, update candidate hotlist & requirement list • Marinating a good relationship with prepared vendors and maintaining a good vendor management system. Awards and Achievements: • Awarded as “Best Employee of the month”- ( web Help Global Services) • Awarded as “Best Employee of the Month” for 8 time ( Remote-Tiger Inc) Academic Credentials: • B.com from Kakatiya University Organizational Experience: Confidential Team Lead/Lead Recruiter/Accounts Management March 1st 2011- Present Reporting: CEO Regional Manager & Director/Client
  • 2. • Handled a team of about 8 recruiters Setting team performance & reviewing performance against KRA's (Key Result Areas) on weekly basis. • Responsible for sourcing, identifying and closing hard to find IT professionals through interviewing process, effective rate negotiation and detailed reference checks. • As a Lead Recruiter facilitated the communication between the Business Development team in US and the resource team. • Participate in weekly recruitment meetings, focused on brainstorming about difficult positions and managing issues. • Involved in the recruiting for Permanent, Contract & Contract to Hire Positions. • Recruited various types of contractor’s terms or Tax – Terms such as W2,1099 & Per Diem Split. • Worked on most of the Niche skills-Netsuite Implementation, RF Engineering, OVM, UVM verification & designing, Global Implentations, Vista, Mumps, WCDMA, Wifi, Android Development, Telecom Engineering and NDT Level IIII. • Managed and involved in recruiting for positions in multiple technologies on the VMS and RPO process of the clients and their needs. • Skills recruiter for Software Engineers, Design Verification, hardware Engineering, Mechanical Engineer, chemical Engineers, Oracle EBS Suites, Technical Writers, Marcom Marketing communications, Electro mechanical Engineers, Control Engineers, Avionics Engineers, RF engineers, Process Engineering, Telecommunication Engineers, Project managers, Quality engineer, Supplier Quality engineers, CAPA Engineers, EHS & safety Managers, CDMA Engineers, WCDMA Engineers, LTE design Engineers, clinical Applications, CT technologist, Scientist, Labview Engineers, Storage engineering, SAN Engineering, Test Engineers, Network Engineers, IT security-TS/SCI, SSBI, TS, Public Trust clearance position. • Clients recruited for: GE Energy, Synapse Designs, AT&T, Samsung, Sprint, Nokia Siemens Networks, DELL, Intel Corp, Pixelligent, Sun Edison, Philips Medical, GE Healthcare, Siemens Healthcare, TSYS, Federated IT-DHS/DOD/Department of Public services, SC Johnson, Johnson & Johnson and so on. Handled the whole recruitment process including client interaction on a daily & weekly basis. Managing the whole team from the point of Recruitment along with submissions reports & achieving targets as set by the company and clients. Confidential Team Lead/Lead Recruiter/Accounts Management (February 5th 2010– February 26th 2011) Reporting: Client, CEO & Operation Manager • Managing a team of 18-20 recruiters responsible for roughly 15-20 hires per month. • Understanding the client requirement then responsible for providing right candidate through sources like Head Hunting, database, references and thus achieving the monthly target as set by the organization. • Lead the recruiting efforts and strategy for both technical and candidates with a focus on software, IT, ERPs, web, engineering positions and Administration position. • Energetic recruitment professional with a strong concept of the bottom line and the ability to work individually and cohesively with a team. • Excellent multi-tasking and proactive solution skills with a wide variety of recruiting, management, and technical backgrounds to successfully benefit and generously add results to any work environment. • Sound and creative leadership initiative with strong negotiation and closing skills and the ability to interact with all internal and external non-management and management individuals. • Key responsibility includes finding the ideal technical candidate for the requirements of our key accounts, Recruit for all levels via the Internet. • Direct sourcing, key word searches, referral and networking. Source, identify, interview, screen and place technical personnel in contract, contract-to-hire and permanent positions. • Prescreen candidates to insure their qualifications meet requirements. • Understanding the sourcing needs of the clients and fulfilling them.
  • 3. • Identifying the right candidates residing in US or candidates holding valid US work permit or HI-Bs, by searching jobsites, internal database. • Screen consultants based on job description, checking consultant’s in depth knowledge of relevant technology, functional skills, behaviourally attributes, job history, geography, ability to travel, and other relevant qualities. • Negotiating hourly rates with consultants according to employer profit margin for contract placements (1099/ C2C/ W2). • Developed strong loyal relationships with consultants that also led to referrals. Actively Negotiating Rates With US Citizens, Green Card Holders And EAD and Signing up the “NCA” (NON COMPETE AGREEMENT) With them or with Third Party Vendors. Check consultant’s suitability from geographical, salary & technical point of view. • Negotiated billing rates on 1099 & W2, Corp-Corp for consultants and their prospective client companies according to applicant skill level & job offer. • Conducting full life cycle of recruiting from cold calling to closing. Keeping track of candidate for future references. Confidential Team Lead/ Sr. Technical Recruiter /Assistant CRM (December 5th 2008– February 2010) Reporting: Client Relationship Manager & Business Development Manager • Recruited to help build the recruiting team for a start up • Source candidates through cold calling, direct sourcing, networking, Internet searches, database searches, established relationships, direct recruitment, referrals, applicants and other methods. • Preparing and formatting the candidates resumes and prepare their profile as per Client’s submittal requirement. Create candidate bios, summarizing and highlighting key skills for clients. • Working with Federal Clients. • Vast experience on working with Clearance like Secret TS SCI CI POLYGRAPH & LIFESTYLE POLY HGRAPH. • Worked with technical and non-technical positions (Designer, Mechanical Engg, Project Manager/ Lab technicians, Office assistants, medical device technicians, chemist, operational analyst etc.) • Technical requirements on SAP, Oracle, Peoplesoft, QA, BA, Project Managers, AGS Cypress. BAAN, Cognos, Business Intelligence, ETL, datawarehousing, Network admins, system Admin’s etc. • Experience with Federal clients like General Dynamic, DHS, DOD, US Navy & DEA. • Responsible for training programmes for freshers and new joining about the products, sourcing and recruiting. • Working with different in house clients/ vendors on different requirements like Dev Technologies, ITC, Radius, True penny, Ingersoll, Federated IT, Pulse Technologies, PCN Strategies, JCI, J&J, GMAC, DELL, AT&T, Deloitte, Wipro, INFOSYS and Sanofi-Aventis,TCS and Microsoft (A dash and V dash positions). • Screening the consultant on telephonic interview on basis of his communication and technical skills. • Understanding the requirement. • Sourcing appropriate profile as per the requirement from different job portals like Dice, Monster, CareerBuilder, Hotjobs, BigJobnet , Craig's List and in our internal database ( Safari/Pinpoint) • Pre- screening the profiles as per the requirement through telephonic interview. • Responsible for retention of clients, working on different requirements and delivery of submissions in time with complete life cycle of recruitment.
  • 4. • Worked as an active team leader in absence of Team Leader, handled a team of 8 people. Types of Requisitions: SAP, Oracle ERP, PeopleSoft, QA, System Administrators, SAN Administrators, Networking, System Admin, datawarehousing, AGS Cypress, BAAN,  Datawarehouse, Business Analysis, pega , Cognos, ab Initio ect. Non Technical Requirement: Customer Service Executive, Lab Technician, Administration Clerks, Chemical Engineers,  Mechanical engineers, Petroleum Engineer, Help Desk Analyst, Quality Engineer, Solar  Engineers etc. Confidential Lead Recruiter/Sr. Technical Recruiter Oct 28th 2006- December 2008 Reporting: Team Lead Operations Manager & Account Manager Handled a team of about 8 recruiters Setting team performance & reviewing performance against KRA's (Key Result Areas) on weekly basis. • Responsible for sourcing, identifying and closing hard to find IT professionals through interviewing process, effective rate negotiation and detailed reference checks. • As a Lead Recruiter facilitated the communication between the Business Development team in US and the resource team. • Participate in weekly recruitment meetings, focused on brainstorming about difficult positions and managing issues. • Involved in the recruiting for Permanent, Contract & Contract to Hire Positions. • Recruited various types of contractor’s terms or Tax – Terms such as W2, 1099 & Corp- to-Corp. • Recruitment of H1B/US Citizens/GC/TN visa holders OPT, EAD as per client’s job requirements. • Posting various Jobs in Job Portals like (Dice, Monster, Computer Jobs, CareerBuilder, Hotjobs, Referrals, database, etc) according to the Client’s needs. • Recruiting Consultant’s on different platforms (Java, Oracle, and PeopleSoft, SAP (Fico, BW, HRMS, BASIS, and Abap, SD, Security Portal, and Functional & Technical enterprises. • Candidates to be intimated about the interviews through Call/e-Mail. The mail to contain the following info–Date of interview, Time of interview, Venue, Contact person etc. • Responsible for revenue generation and profitability ability and willingness to own the complete delivery to close business. • Excellent experience in leading team. Motivating and driving in achieving assigned targets. • Strategic planning in developing new clients, new strategies and its implementation. • Work independently, able to work with others, and take responsibilities for team success/failures. • Negotiated compensation, performed employment reference checks, administered new hire paperwork, and obtained feedback from account managers regarding submitted candidates • Implementing and executing recruitment best practices across the team. • Recruited all levels of professionals from entry level to senior level executives; evaluated their skill sets and determined where they may fit best for the position. • Built and managed relationships with direct clients. • Maintain reports on submittal activities of individual recruiters on the requirements they handled in a week, track the corporate progress in performance over the previous week. • Sorting through hundreds of resumes to find just the right person. • Technical explanations of available jobs. • Interviewing and skill assessment over the phone. • Negotiating pay rates. Types of Requisitions: System Administrators, SAN Administrators, SAP ABAP, SAP
  • 5. BASIS/Security, Oracle ERP, PeopleSoft Admin, PeopleSoft Functional, PeopleSoft Technical, Datawarehousing, ETL, Abi intio, Teradata & Cognos. Non Recruiting Experience: Web Help Global Services Pvt. Ltd. (www.webhelp.com ) (A Microsoft Service Support Co.) Contact Centre Executive (Feb 2003 to Sep 2006) Reporting Client, Operations Manager, Team Lead, Supervisor Call Centre Head & Quality
  • 6. BASIS/Security, Oracle ERP, PeopleSoft Admin, PeopleSoft Functional, PeopleSoft Technical, Datawarehousing, ETL, Abi intio, Teradata & Cognos. Non Recruiting Experience: Web Help Global Services Pvt. Ltd. (www.webhelp.com ) (A Microsoft Service Support Co.) Contact Centre Executive (Feb 2003 to Sep 2006) Reporting Client, Operations Manager, Team Lead, Supervisor Call Centre Head & Quality