Total quality management quiz. (download it for animation and video)

2. Round 1- Prilims
 Time limit for each question is 30 sec

3. 1. Dell computer’s initiative to reduce the number
a)
b)
c)
d)
of times a hard drive was handled during
assembly is an example of:
cost reduction
vendor consolidation
process improvement
quality function deployment

4. 2. Management at Machine Limited want to
improve quality by comparing key aspects of its
operations against those of leading competitors.
The process it should follow to achieve this is:
a) Consultancy
b) Quality assurance
c) kaizen
d) Benchmarking

5. 3. Which name is associated with the phrase,
"quality is free"?
a. Deming
b. Crosby.
c. Baldridge.
d. Ishikawa.

6. 4. Costs of quality inspections, testing, test
equipment, and labs are examples of what type of
costs.
a. Internal failure
b. External failure
c. Appraisal
d. Prevention
e. Replacement

7. 5. What of the following is used as a tool for Plan
Quality process?
a) Cost-benefit analysis, cost of quality, control
charts, benchmarks.
b) Design of experiments, statistical sampling, flowcharting.
c) Proprietary and additional quality management
tools.
d) All choices are right.

8. 6. A technique used to identify quality problems
based on their degree of importance is
a. Deming
b. Pareto
c. Crosby
d. Juran
e. None of the above

9. 7. What technique used in Plan Quality chooses
certain parts of subject (processes, activities,
documents, products) for inspection?
A Flowcharting
B Benchmarking
C Statistical Sampling
D Design of Experiments

10. 8. Which of the following is a graphical re
presentation of Cause Effect analysis?
A Pareto diagram.
B Fishbone or Ishikawa diagram.
C Scatter diagram.
D Run chart.

11. 9. If a competitor's product offers the same benefits
at a lower price, then the competitor's product
provides:
A.higher value
B. lower quality
C. lower value
D. higher quality

12. 10. The Deming philosophy focuses on
improvements in product and service quality by:
A100 percent inspection
B reducing uncertainty and variability
C financial analysis
D separating the planning and execution functions
of management

13. 11. The ISO 9000 registration process includes all
of the following except:
A. Rectification
B. Document review
C. Pre-assessment
D. Assessment

14. 12. Viewing a McDonald's restaurant as composed
of order taking/cashier, grilling and food
preparation, drive through, purchasing, and
training processes is an example of:
A. Restaurant management
B. Systems thinking
C. Resource alignment
D. Strategic planning

15. 13. Which of the following is correct?
A. Perceived quality = actual quality - expected
quality
B. Expected quality = perceived quality - actual
quality
C. Actual quality = expected quality - perceived
quality
D. Perceived quality = expected quality - actual
quality

16. 14. Companies have utilized the Malcolm Baldrige
National Quality Award mostly for the purpose
of:
A. To gain government support
B. Prestige
C. Internal assessment and improvement
D. Advertising

17. 15. What type of control chart would be used to
monitor the number of defects in the output of a
process for making rope?
a. x-bar chart.
b. p chart.
c. c chart.
d. R chart.

18. 16. In 1987 congress established the _________
award which provided a seven category
framework ?
A. Malcolm baldrige national quality award
B. Deming award
C. The balzan prize
D. Golden peacock

19. 17.Cause and effect diagram
is also known as ____________
A. Quality circles
B. Fish bone diagram
C. Five force diagram
D. Kaizen diagram

20. 18. world’s first tractor
company to win Deming Award ?
a) Caterpillar
b) JCb
c) Eicher
d) Mahindra
e) Tata

21. 19.ISO /TS16949 is certification for
a. Automotive industry
b. Service industry
c. Manufacturing industry
d. Aviation industry

22. 20. The ability to accurately and dependably
provide a customer with what was promised
illustrates the service quality dimension of:
a. responsiveness
b. assurance
c. empathy
d. Reliability

24. •One question for all the teams together, answers
have to be written on paper
•Each right answer carries 100 points
•Time limit 90 sec
•No negative marking

25. Match the following
1. Juran
2. Crosby
3. Taguchi
4. Ishikawa
5. Feifenbaum
6. Deming
7. Shewhart
A. Company wide quality control
B. Quality circles
C. Control charts
D. 14 points of management
E. Trilogy
F. Zero defect
G. Robust design
H. kaizen

26. Answers
1. Juran
2. Crosby
3. Taguchi
4. Ishikawa
5. Feifenbaum
6. Deming
7. Shewhart
E.
F.
G.
B.
A.
D.
C.
Trilogy
Zero defect
Robust design
Quality circles
Company wide quality control
14 points of management
Control charts

28. Rules
 Each team will get 2 questions
 Direct answer 100 marks, with clue 50 marks
 No passing
 No negative marking

29. Who am I?
_________ developed
the Ishikawa diagram,
also known as the
fishbone or causeeffect diagram.
He was known for
popularizing the seven
basic tools of quality
and the philosophy of
total quality.

30. DR. KAORU ISHIKAWA

31. Who am I
_________ developed his
complete philosophy of
management, which he
encapsulated into his
“fourteen points” and the
“seven deadly diseases of
management”. He
advanced the state of
quality, originally based on
work done by Shewhart
with his explanations of
variation, use of
control charts, and his
theories on knowledge,
psychology and variation.

32. DR. W. EDWARDS
DEMING

33. Who am I ?
_________ developed
the Plan, Do, Check, Act
(PDCA) cycle (known as
“Plan-Do-Study-Act” in
some circles, as well as
theories of process
control and the Shewart
transformation process.

34. DR. WALTER SHEWHART

35. Who am I ?
_________ developed
the quality trilogy –
quality planning, quality
improvement, and
quality control. Quality
management plans
quality improvements
that raise the level of
performance, which then
must be controlled or
sustained at that level in
order to start the cycle
again.

36. DR. JOSEPH M. JURAN

37. Who am I ?
_________ developed lean
concepts such as Single Minute
Exchange of Die (SMED) or
reduced set-up times instead of
increased batch sizes, as well as
Poka-Yoke (mistake proofing) to
eliminate obvious opportunities
for mistakes. He also worked
with Taiichi Ohno to refine JustIn-Time (JIT) manufacturing into
an integrated manufacturing
strategy, which is widely used to
define the lean
manufacturing used in the
Toyota production system
(TPS).

38. SHIGEO SHINGO

39. Who am I ?
__________ developed
the seven wastes
(muda), which are used
in lean to describe nonvalue-added activity.
He developed various
manufacturing
improvements with
Shigeo Shingo that
evolved into the Toyota
Production System.

40. Taiichi Ohno

41. Who am I ?
_________ developed the idea of
“quality is free” which asserts that
implementing quality
improvement pays for itself
through the savings from the
improvement, increased revenue
from greater customer
satisfaction, and the improved
competitive advantage that
results. He popularized “zero
defects” to define the goal of a
quality program as the elimination
of all defects and not the reduction
of defects to an acceptable quality
level.

42. PHILIP B. CROSBY

43. Who am I ?
_________ developed the
“Taguchi methodology” of
robust design, which
focused on making the
design less sensitive to
variation in the
manufacturing process,
instead of trying
to control manufacturing
variation. This idea
of ”designing in quality” has
become an important
tenant of six sigma today

44. DR. GENICHI TAGUCHI

45. Who am I ?
 _________ developed
the Theory of
Constraints which focuses
on a single element in a
process chain as having the
greatest leverage for
improvement (i.e., “1% can
have a 99% impact”). This
compares to the Pareto
principle which states that
20% of the factors have an
80% effect on the process.

46. DR. ELIYAHU M. GOLDRATT

47. Who am I ?
 ___________
developed the idea
of total quality
control based on three
steps to quality
consisting of quality
leadership, modern
quality technology, and
an
organizational commit
ment to quality.

48. ARMAND V. FEIGENBAUM

50. Audio visual round
 There are questions relating to each of the
videos.
 Teams are suppose to write the answers on a
sheet of paper.
 Both viewing and answering should happen
simultaneously.
 Video will not be repeated.
Hint :- carefully observe both audio and video

51.  This company is one among
the top 10 retail companies in
the world ?
 Guess the parent company of
both 4th and 5th video ?
 Guess this famous company ?
 Guess this airline company?
 What is the marathi saying in
the video ?
 This animal is the part of logo
of the only two wheelar in the
world to have won deming
award ?

52. Answers
 This company is one among the top 10 retail companies in the world ?
WALMART

Guess this airline company?
SOUTHWEST AIRLINES

What is the marathi saying in the video ?
FOOD IS GOD
 Guess the parent company of both 4th and 5th video ?
WALT DISNEY
 Guess this famous company ?
MOTOROLA
 This animal is the part of logo of the only two wheelar in the world to
have won deming award ?
TVS