2. z
Customer Feedback is
one of the best methods
to improve and grow
your business. Here are
some top tips that you
should follow to up your
game.
3. z
Never hide or delete any comment or feedback you got from your customer on any
social media platform. The most important step for you to grow is ‘Acceptance’ ,you
need to accept that you made and mistake apologize for it and mend it as quickly as
possible .This will make your customer happy and an on looker would also feel that
you care about your customers and accept your mistakes,this will help you grow.
Try and reply to customers feedback and complaints as quick as possible .The longer
you wait the more are the chances of loosing a customer.
Align customer support and sales to create a better customer feedback system .
Train your employees well on how to handle a situation .Do open discussion with your
staff encourage new ideas from them and also do analysis with them about negative
feedback’s, what went wrong, how to improve and solve it.
Always boost your employees small victories like a appreciating feedback of customer
to increase the morale of the employees