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DIGITAL WORKPLACE BUILDING BLOCKS
REBECCA JACKSON – DIGITAL WORKPLACE MANAGER - NEXTDC
ABOUT NEXTDC
WHERE
THE CLOUD LIVES
FOUNDED IN 2010
10 LOCATIONS
ASX 200
230+ STAFF
CUTTING THROUGH THE CONFUSION
UNDERSTANDING OUR TEAM
UNDERSTANDING OUR TEAM
UNDERSTANDING THE TOOLS
CONNECTINGTO OUR VALUES
ALIGNINGBEHAVIOURTO TOOLS
DIGITAL WORKPLACE BUILDING BLOCKS
THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE
Window to your digital workplace (Intranet)
The digital toolbox (Office 365)
Service delivery
(ServiceNow)
Customer relationship
management
(Salesforce)
Business
applications
Social collaboration
Email / Calendar
HR information systems
Search
THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES
OUR DIGITAL WORKPLACE
Enterprise resource planning
(Great plains)
Messaging
Document
collaboration
Project
management
Supporting systems
Discovery
We seek answers and
provide quality content for
others to do the same.
Working out loud
We openly share what we
are working on, to
communicate and promote
innovation.
Flexibility
We support customers
anywhere, anytime.
Action
We do the right activity, at
the right time for excellent
customer results.
Collaboration
We work together across
silos to drive innovation for
customers.
Reporting
Productivity
applications
VALUES AND BUILDING
BLOCKS
#frugalnotcheap
#brightideas
#oneteam
Working
out
loud
#customerfirst
#straighttalk
#pursuitof
excellence
ANATOMYOF A BUILDING BLOCK
TRAINING APPROACH
CHAMPIONS
WELCOME TASKS
ONLINETRAININGSESSIONS
VIDEO CONTENT
INTRANETCONTENT
YAMMERTIPS
SELF-HELP
MEASURING RESULTS
VERBATIM FEEDBACK
SURVEYS
STATISTICS
USABILITY TESTING
IN SUMMARY
MAKE IT WORK
FOR YOU
Look at what others are doing
Adapt to what works for you
Plan and budget for change
Senior leadership support
Build a champion network
Use the tools, learn the tools
Reinforce your messaging
WHERE THE CLOUD LIVES ™
GET INTOUCH
Rebecca Jackson
NEXTDC
Digital Workplace Manager
rebecca.jackson@nextdc.com
@_rebeccajackson
linkedin.com/in/rebeccajljackson/

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Digital Workplace Building Blocks