1.
Cindy Chang

2.
Senior Product Designer at Intercom
@cindyjchang

3.
You Your customer

4.
You Your customer

5.
You Your customer

6.
Hi - Do you have
customer
surveys?
Can you enable
ratings on your
chats?
hello, do you support an
nps style measurement on
intercom
Do you have
any suggestions to measure
whether customers were
satisfied with our response?
Can users who spoke with us receive a last
question, if they were happy with the way they
were helped? Like thumbs up/ down or with smileys
Can we send a message
like "Please click the
emoji that best describes
your support experience”
I want to set up automatic
feedback survey to have
our members rate their
satisfaction with our
support team.
Why is
not possible
to have Users
leave a score for the chat
they just had, 1-10,
smiley or similar...?
How do I activate the option to
rate your response
inside our
Intercom?
Do you have a CSAT
rating feature to
measure customer
satisfaction?

7.
Design from first principles
Think big, start small
Ship to learn
Build the team on open and over communication
Design for emotions to win hearts and minds

8.
*Other support tools
*

9.
*

10.
*

11.
Design from first principles
Think big, start small
Ship to learn
Build the team on open and over communication
Design for emotions to win hearts and minds

12.
@cindyjchang