This document contains the resume of Zakir S Khan. It includes his personal details like name, date of birth, address, languages known, passport details. It outlines his objective of working as an IT professional and gaining knowledge. It details his educational qualifications and over 5 years of experience in managing server infrastructures and backup operations using tools like Symantec NetBackup and Backup Exec. It provides details of his current role as System Engineer at Immunity Networks and Technologies Pvt Ltd and past experiences as System Engineer, NOC Engineer and Facility Management Engineer. It also lists some projects handled related to implementation of backup infrastructure.

1. Zakir S Khan
Email:
zakirkhan1069@gmail.com
PRESENT CONTACT NO:
Mob: (+91) 9987213302
PRESENT ADDRESS:
C 11 SAHAYOG CO-OP.
HSG. SOC. LTD. PLOT NO
86, RSC-17 MALWANI
MHADA, MALAD WEST
MUMBAI-400095.
PERSONAL DATA:
DOB : 02-Dec-1982
Religion : Islam
Gender : Male
Nationality : Indian
Marital Status : Married
Languages known :
English, Hindi, Marathi.
PASSPORT DATA:
Passport No : G7916200
Place of Issue : Mumbai
Date of Issue : 18/02/2018
Date of Expiry:17/02/2018
Objective:-
To work as an IT professional in an environment that utilizes team-work effort for
gaining knowledge of new skills and high-tech products cum career growth
through work of high quality standard and Personal Skills.
Profile:-
Experience of 5 + years in IT and 2.5 + relevant backup experience in managing
server infrastructures and data-center operations
 Currently Associated with Immunity Networks and Technologies Pvt.
Ltd. as a System Engineer, Leading as a team mentor for backup
Operations using Symantec Netbackup and backup Exec.
 Effective communication and team skills with an ability to cooperate
present to and participate with team members.
 Good problem solving, analytical and critical thinking skills.
 Ability to learn new concepts and technologies as wells as personal
commitment to stay with latest technology concepts.
Education & Training:-
 BCOM (Bachelor of Commerce) from Mumbai University in 2005
 Computer Hardware & Networking Certified
 Microsoft Certified System Administrator (MCSA)
 Attended External training program on Symantec Netbackup & Backup
Exec from Zenith InfoTech and Immunity Networks.
IT Skills :-
 Planning & Productivity Improvement
 Training & Mentoring
 Technical Support 24*7
 Operating System : Microsoft Windows / Solaris
 Remote Management : VNC, Remote Desktop, Log Mein, DameWare
 Enterprise Software: NOC@SAAZ, ManageEngeen.
 Backup Tools : Symantec Netbackup, Symantec Backup Exec, Zenith
BDR Backup Application
 Media Management: IBM LTO Tape Drives and library.
Professional Experience:-
System Engineer |July 2014- Till Date|
Immunity Networks and Technologies Pvt. Ltd.| Mumbai|
 Managing of day to day Operations & Administration tasks on Netbackup [7.6]
 Installing, configuring and managing various Backup Agents & Creation of different types of policies,
schedule for MSSQL, SAP, Oracle RMAN, Exchange, BMR, VM-Ware and HYPER-V Backups
 Configuration of Volume Pools, Storage Units, Policies, Tape drives and Robots.
 Handling Restoration of flat file systems, MSSQL, Oracle, SAP & VMWARE policies.
 Troubleshooting error codes.
 Managing disk for the multi-TB backup jobs.

2.  Media management: Expiring, importing, Freezing, unfreezing, duplicating the medias for DR setup.
 Providing daily, weekly & monthly status reports on projects.
 Coordinating with Symantec & other vendors for any technical escalations.
 Proposed & implemented backup improvement initiatives to enhance performance and success rate.
 Involved in Implementation of Symantec Netbackup & in Datacenter migration project related to
backup activities.
 Coordinating with other cross functional teams related to backup issues.
 Preparing SOW, Problem, Change, Incident management documents in centralized locations & sharing
with the customer's.
 Conducting trainings for the new joiners as per the requirements.
 Coordinating with Symantec for any technical escalations.
Handling my father business (Full Time) due to his health issue.
Duration : Nov 2011 to June 2014 (GAP)
System Engineer | July 20011 to Oct 2011|
Zensar Technologies| Pune |
 Managing, troubleshooting and performing administration for the backup environment including of
Master Servers configured on Media Servers with daily backup’s capacity using Symantec Netbackup
[5.1, 6.5].
 Installation and Configuration of different types of Online Backups such as Oracle RMAN, SQL, Lotus
Applications
 Adding new clients with latest maintenance packs & creating the associated backup policies on
various operating systems and modifying Policy attributes, schedules and backup selections.
 Defining policy attributes in a best way multiplexing, multistreaming and disk-staging to perform faster
backups and restoration.
 Analysis & troubleshooting failed backups and provide a resolution to customers via mail or phone.
 Taking recycle activities on production severs as and when required.
 Backup/restore performance management e.g. long and slow running backups are identified &
resolved.
 Monitoring of Tape drives for ensuring 100% Uptime.
 Maintaining the technical documentation e.g. in case of any Maintenance, Upgrade on master
servers.
 Coordinating with Project management teams for provisioning and de-commissioning for new backup
requests and providing feasibility for new customers.
 Generating Backup and Restore reports (Success rate, Capacity utilization, Error codes, Policy failure)
on Monthly and Weekly basis and sending to Higher Management.
 Coordinating with Symantec for any technical escalations.
NOC Engineer | September 2008 - April 2011|
Zenith InfoTech| Mumbai |
 Providing remote 24/7 IT supports to client in worldwide mostly U.K and U.S through RDP and SAAZ
management tool Installation, maintenance, administration of backup environment using Symantec
Backup Exec and Symantec Netbackup.
 Daily activities consist, supervision of monitoring team, consolidating e-tickets and service request by
clients.
 Monitoring and checking Event Logs related to Backup and Installation of Hot Fixes and Several
Patches (VSS updates, Windows Service Pack, Tape Drive updates, Remote Agents, AOFO).
 Configuring & troubleshooting of backups and restores
 Defining/re-scheduling jobs in compliance with Job Policies, Media Rotation Policies, Media Retention
and Application Compatibility.
 Installations of service pack on the exchange server and windows servers.
 Documenting the problem description, action taken and action needed on issues into the Ticketing
system and Updating the Clients via Phone and E-mail.
 To ensure that Tickets to ensure that Tickets (Alerts) are worked upon under the defined SLA.
 To ensure that schedule(s) of critical server maintenance activities has/have not been missed.
 To undertake Periodic Training Sessions (Process/Technical).

3. Facility Management Engineer | April 2007 to August 2008 (1 year and 5 months)|
CMS Computer Limited | Mumbai |
 Troubleshooting and Maintaining of Operating system, Hardware, Software and Network Problems.
 Maintaining the systems in the network and keeping them in tune.
 Performing system & software upgrades by installing appropriate service packs for operating system
and antivirus From time To time.
 Coordinating with the Vendor for issue related to hardware and maintaining the call reports.
 Setting up the environment for COB (Continuity of Business).
 Provided value added telephonic / on-site technical assistance to techs facing hardware and software
problems with minimum downtime.
 Ensuring applications works smoother over the server and client such as HDFC Application, file server.
 EISC Software technical support for all India locations HDFC FUND.
Projects Handled:-
 Project Title : Implementation of NBU 7.6.0.1 Enterprise Backup Infrastructure Support.
 Company : Immunity Networks and Technologies Pvt. Ltd.
 Client : ACG Pharmapack Pvt Ltd.
 Duration & Team : 2 months (Nov-Dec 2014) with the team of 2 members.
 Application : Symantec Netbackup 7.6.0.1 in AIX environment.
 Description : Created POA of entire project. Involved with different team for the Feasibility
Concern of Hardware & software. Installation of 1 master & 5 Media servers.
Configuration of 4 Robotic Libraries. Created a storage Unit and Volume Pools. 200-
300 Clients Installation. Designed DB’s, Full+ Inc. OS and VM’s policies. Media
Management. After Successfully completion created SOP.
 Project Title : Upgradation of NBU from 7.6.0.1 to 7.5.0.4 Enterprise Backup Infrastructure Support.
 Company : Immunity Networks and Technologies Pvt. Ltd.
 Client : ACG Pharmapack Pvt Ltd.
 Duration & Team : 1 Week (Jan 2015)
 Application : Upgradation of NBU from 7.6.0.1 to 7.5.0.4 in AIX environment.
 Description : Created POA of entire project. Upgradation of 1 master in cluster environment &
2 Media servers. 30 Clients upgradation. Created SOP
 Project Title : Implementation of Backup Exec 2014.
 Company : Immunity Networks and Technologies Pvt. Ltd.
 Client : ACG Pharmapack Pvt Ltd.
 Duration & Team : 1 months (Feb 2015) with the team of 2 members.
 Application : Backup Exec 2014 in windows environment.
 Description : Created POA of entire project. Involved with different team for the Feasibility
Concern of Hardware & software. Installation of Backup servers. Configuration of
Robotic Libraries. Created Media Set. 200-300 Clients Installation. Designed DB’s, Full+
Inc. OS and VM’s policies. Media Management. After Successfully completion
created SOP.
 Project Title : Implementation of NBU 7.6.0.1 Enterprise Backup Infrastructure Support.
 Company : Immunity Networks and Technologies Pvt. Ltd.
 Client : Viraj Profile Ltd.
 Duration & Team : 2 Weeks (March 2015) with the team of 2 members.
 Application : Symantec Netbackup 7.6.0.1 in AIX environment.
 Description : Created POA of entire project. Involved with different team for the Feasibility
Concern of Hardware & software. Installation of 1 master & 3 Media servers.
Configuration of 1 Robotic Libraries. Created a storage Unit and Volume Pools. 20-30
Clients Installation. Designed DB’s, Full+ Inc. OS and VM’s policies. Media
Management. Up gradation of NBU from 7.6.0.1 to 7.5.0.4. After Successfully
completion created SOP.
Date :
Place : --------------------------
Zakir Khan