1. 1
Yoshie Fujiwara
4115 N. Paulina St, Apt 3 ●Chicago, IL 60613● (773) 848-1875● yoshie.fujiwara@gmail.com
https://www.linkedin.com/in/yoshie-fujiwara
Career Objectives
To serve in a strategic role that supports and drives business mission critical projects or teams.
Seeking for a managerial or lead position to help manage and execute a strategic alignment of a
project plan, work tasks, and people to its business missions, plans, and financial goals.
Summary
I do everything in SDLC, except architecting and coding. I can provide project management,
requirement collection, product test, deployment coordination and production operation support
with effectively managed customer and stakeholder expectations.
I am known for creative problem-solving and operation roadblock removal. I have many
experiences in turning mission critical ‘red’ projects around. I have transformed projects that
were overbudgeted, over-aged and/or having customer satisfaction issues to become well-
managed, controlled ‘green’ state for the business stakeholders by closing the gaps between the
expected and the current state.
I can help re-establish new expectations with your customers and stakeholders while I re-map
your team and project actions to a financially sound, realistic strategy with an executable plan
with risks in mind. My projects typically complete successfully, because of the effective alignment
amongst the project team, project plan, and the stakeholder expectations. I am always mindful of
the ultimate business goals and missions chartered for the given project when creating the plan.
My goal is to help create a win-win outcome and a roadmap of how to get there for project
stakeholders, customers, and the project team.
Known as a team player and a people person, I have created numerous positive, motivating and
effective teams and project environments with a strong sense of goals. In addition, I am
dependable and capable to multi-task and wear multiple hats in various aspect of the business
operation.
I am passionate about promoting quality service and quality product, improving customer
satisfaction and help teams to track a solid continuous improvement by aligning the effort and
actions to its core business objectives and missions.
Experience
 16 years of experiences in IT & software projects, consulting business operation,
software development and software product quality management.
 11 years of experiences in lead or manager roles in software development and quality
assurance.
 6 years of experienced in business operation lifecycle from pre-sales to post project
delivery maintenance.
 International clients and/or vendors friendly.

2. 2
Professional History
Project Leadership Associates* (‘PLA’) 06/13~04/16
Software Development Operation Excellence Manager /QA Manager (Dual Roles)
● Assisted VP-Software Development with business/department operation.
● Supported client relationship (50-60 accounts) management activities from the pre-sales to
the post project delivery care.
● Managed custom software development group (up to 45 staffing size, including remote and
offshore resources) containing PM, Architects, developers and QAs.
● Provided staff utilization, planned vs. actual project budget and timeline gap analysis.
● Recommended and implemented risk mitigation plans to control ‘yellow’ and ‘red’ projects.
● Orchestrated software development group’s project operations. Managed the alignment
between the operation and the corporate business strategy.
● Assisted custom software development team’s capability development, continuous
improvement, and operational excellence.
● Designed and produced operational metrics for managers to help evaluate the gap between
expected state and actual state.
● Removed technical, professional and/or personal roadblocks that prevent the team and its
staff from achieving their goals.
● Acted as a liaison to offshore project teams, subcontracting vendors and independent
subcontractors.
● Assisted project proposals and Statement of Work (SOWs) creation.
● Managed staff timesheet to ensure accurate time entry and invoice generation.
● Managed customer and vendor invoices for timely AP and AR process.
● Executed hiring and termination of software development team staff.
Project Leadership Associates* 06/11~06/13
Software Development Sr. Consultant /Quality Assurance Manager
 Newly established a dedicated QA team for the PLA Software Development department.
 Defined QA roles and responsibilities. Created job descriptions.
 Incorporated QA activities and processes in existing PLA SDLC.
 Standardized and streamlined a new QA incorporated project workflow and SDLC by
coaching architects, developers, and business users.
 Developed workflow, work processes, standard procedures and various templates for
requirement gathering, system testing, defect reporting and user acceptance testing.
 Day-to-day management, oversight, and coaching of quality assurance and software testing
task execution.
 Coached QA team on various system test and test management techniques and skills.
 Created strategic QA staff alignment benefiting projects and individual’s career interests.
 Maintained high QA team engagement with low staff turnover rate.
 Evaluated and reported QA program’s effectiveness and values added to the SD operation.
● Provided quality assurance data and customer feedback review and analysis using metrics
with next steps guidance to support the teams’ improvement effort.
● Provided QA oversight to software projects executed by PLA SD group or PLA clients.

3. 3
AonHewitt LLC ** 01/06~06/11
Consulting Technology Group Sr. Quality Assurance Analyst (Sr.QA)
● Software Test and Quality Assurance team management for various internal software product
implementation groups, ongoing software product management groups and firm-wide
infrastructure operation groups (Server/Network tier and DBAs).
● Frequently deployed as a QA Lead and/or Project Manager to keep overaged, overbudgeted
and/or projects suffering from poor customer satisfaction under control.
● Taught test methodology & test process, SDLC process, quality assurance tools, etc. as a
firm-wide instructor to the software development project teams, business end-users, and
business sponsors.
● Led Service Level Agreement (SLA) establishment, implementation and it's governance.
● Defined change control management process to streamline customer’s change requests.
● Created customer satisfaction surveys and evaluation forms. Reviewed collected feedbacks
to create software product quality and customer satisfaction improvement plan.
● Consulted requirement analyst group to improve testable requirement quality.
● Guided development/unit test to improve coding quality before reaching to QA test phase.
● Provided consultation on manual and automation testing strategy.
● Created software user guide; conducted user demo and training.
● Managed User Acceptance Testing (UAT).
● Facilitated Go-Live decisions and post-deployment production operation plans.
● Participated in corporate-wide CMMI certification effort by providing necessary feedback to
certified auditors. Attended SCAMPI-A audit interviews and recommended action plans
based on the audit results.
● Performed software production/maintenance work process compliance audit, in an effort for
the firm to achieve CMMI Level 2 certification.
Hewitt Associates LLC** 8/05~01/06
HR Benefits Administration Systems Analyst (SA)
In addition to the responsibility for the Business Analyst role below, I have assumed:
● Estimated test project effort and staffing sizes.
● Reviewed and advised code deployment best practice to production and test environment.
● Supported production verification and user acceptance testing.
● Managed defects and issues from the product development and on-going production
operation.
● Coordinated test activities to uncover high severity issues in the earliest project cycle.
● Provided project and product risk and gap analysis with solution recommendations.
● Created software user guide; conducted user demo and training.
● Coordinated and led India offshore test group (up to 15 staff).
● Coached on-site test staff on daily basis (50% of the time).
● Served as Diversity Counsel Committee member to improve Hewitt employee diversity
program.
Hewitt Associates LLC** 3/01~ 8/05
HR Benefits Administration Business Analyst (BA)
● Designed and executed software system test for the unit, quality assurance and user
acceptance testing for a proprietary HR benefits administration software.
● Executed software test in various technical solutions such as; web-based tools and portals,
desktop applications, Interactive Voice Response (IVR), data reports, infrastructure platform
upgrades, data conversions and data feed systems and 3rd party system integrations with
major payroll data feed (ADP, etc.) and personal information data feed.
● Assured data quality to support streamlined data movement from major data sources to the
Hewitt proprietary benefit administration software database.
● Organized and executed disaster recovery testing.

4. 4
● Audited business requirements and benefit provisions to ensure the testability of the
requirements.
● Supported HR benefits administration production operation and its call center for fortune 500
clients.
● Supported implementation and deployment of the proprietary HR benefit administration
system.
● Reviewed customer feedback to recommend system quality improvement and operational
effectiveness.
.
*ProjectLeadership Associates rebranded the company to Flex Manage as of August 2016.
** Hewitt Associates LLC has merged to AonHewitt LLC in October 2011
Industries & Client Experiences
The US-based aerospace company, small to large sized service and manufacturing corporations,
non-profit organizations, medical and educational organizations, large sized firm in the oil
industry, muti-national real estate firm, mid-sized legal firms and European electronic
manufacturing company. International and domestic consulting and staffing vendors. Non-profit
and small/independent business owners.
Project Examples
Supported quality assurance in development and maintenance of: custom health and benefit HR
administration enterprise system in desktop, web and IVR system; internationally facing custom
data collection tool and its deployment, legal new business intake workflow tool and online form
development, custom service bidding (RFP) system, various system platform upgrade,
infrastructure and data conversion from 3rd party system, single sign-on system integration,
reporting and data visualization tool, data search engine, portal establishment, report engine, calc
engine, web application globalization, SAP integration with e-Commerce websites, digital media
streaming workflow and media player development, custom data warehouse and data
visualization tool implementation, automated custom email sorting tool integrated with Exchange,
SharePoint migration and custom SharePoint templates for knowledge management.
Localization and globalization of websites.
Training Completed
Hewitt internal system test training, Software Testing (SQE), Test Management (SQE), Test
Process Improvement (SQE), Just-In-Time Testing (SQE), Test Estimation and Measurement
(SQE). Attended numerous workshops and symposiums hosted by Chicago Quality Assurance
Association (CQAA), Project Management Institute, QUEST conferences (by QAI).
Technical Competencies
HP Quality Center. Microsoft Office (including O365). MS Project and Visio, Basic SQL. Visual
Studio & TFS (2010, 2012, 2013). MSVS – Test Manager.
Global Profile
 Fluent in English and Japanese. Knowledge of German and its cultural context.
 Experienced in working with global and remote teams and customers ( India, Canada,
Latin America, Singapore, UK)
Education
08/97 ~12/00 University of Wisconsin-Madison Madison, WI
Bachelor of Business Administration degree, December 2000
Double Majors: Management & Human Resources; Psychology