Front Office Services

1. Welcome

2. Front Office
Services
MODULE 1
It defined as part of
the company that
accommodates,
welcomes entertain
guests.

3. Receptionist
is a professional who
manages the front desk of
an organization. They are
usually the first point of
contact for customers , and
they perform various
administrative tasks .

4. Tools, Equipment
and Paraphernalia
are vital in every type of business, you need most of them to
do the job effectively and accurately, without some of those
works will not be possible
neither successful.

5. Front Office Tools
Currency Detector
Used to check and secure
whether bills are genuine
or counterfeit.

6. Front Office Tools
Sundry Stationary
Items
it is also known as " desk
organizer". A container
that kept stationary items
such as pens, note pad,
paper clips etc.

7. Front Office Tools
Credit Card
Imprinter
This tool process credit
card transactions of a
hotel client in the
absence of cash
payment

8. Front Office Tools
Credit Card Voucher
and Holder
Used to hold credit card
during business
transactions to make it
easier and organized.

9. Front Office Tools
Calculator
For Computing the
amount of expenses,
charges, commissions
etc.

10. Front Office Equipment
Computer Set
Used for the digital
monitoring of accounts of
the guests, responsible for
profiling, and it save and
store a range of eternal
and external use
documents.

11. Front Office Equipment
Printer
Produces a hard copies of
documents on paper.

12. Front Office Equipment
Cash Register Machine
Used of calculating
and recording sales
transactions and an
attached drawer for
storing cash. It also
prints a receipt for
customer.

13. Front Office Equipment
Surveillance Camera
This machine records all
the actions, movements,
sounds, and all the other
daily incidence of the
business for safety and
security purposes.

14. Front Office Equipment
Telephone
This machine used for front
office communications and
queries purposes like for
reservation and pre
registration of hotel clients.

15. Front Office Equipment
Fax Machine
Produces a print document
by electronically scanning
and transmitting it via
telephone line to another
fax machine.

16. Front Office Equipment
Key Rock
Hold the room keys of the
hotel for safekeeping and
proper organization.

17. Front Office Equipment
Safety Deposit box
Use to store valuable
possessions in the hotel
such as money, jewelries,
and other important
documents pertaining to
the business

18. Front Office Equipment
Lapel Microphone
Used for public speaking
applications to allow
hands free of operation

19. Front Office Equipment
Filing Cabinet
For storing hard copies of
both internal and external
use documents.

20. Front Office Equipment
Two-way walkie-talkie
Used by the security
personnel to communicate
with each other when on
their rounds to all parts of
the establishment.

21. Front Office Equipment
Corkboard
Used to display public
information on guidelines,
notices and promos that
makes guest knowledgeable
on hotel services.

22. Front Office Equipment
Room Key Card
to secure the hotel room
and avoid potential theft.

23. Front Office Equipment
Room rack
Used to assist the operator
to access all guest names
and room numbers in the
house while seated.

24. Front Office Equipment
Empty Envelopes
Used to put hotel written
documents for staff and
client use.

25. Guest folio form
Used to put hotel written documents for staff and
client use.

26. Front Office Equipment
Luggage tag
Used to identify guest
bag and other personal
belongings while in
travel.

27. Front Office Equipment
Complaints register
form
Used to note officially
all guest complaints on
the unsatisfactory or
unacceptable services
experienced.

28. Errand card
To track the guest luggage movements in the hotel
for check in and check out.

29. Front Office Equipment
Daily running sheets
Used as a checklist of a
duties to be completed
on a particular shift in
front office. Also record
events have happed
throughout the day.

30. Front Office Equipment
Guest folio rack
Used to maintain the
hotel folios of the front
office in a manual
system.

31. Thank You
Do you have any
questions?

34. A
C
B
D
Sundry
Stationary
Items
Currency
Detector
Credit Card
Imprinter
Corkboard
• A container that
kept stationary
items such as
pens, note pad,
paper clips etc.

35. A
C
B
D
Sundry
Stationary
Items
Credit
Card
Imprinter
Currency
Detector
Corkboard
2. Used to display
public information
on guidelines,
notices and promos
that makes guest
knowledgeable on
hotel services.

36. A
C
B
D
Sundry
Stationary
Items
Corkboard
Currency
Detector
Calculator
3. Used to check and
secure whether bills
are genuine or
counterfeit.

37. A
C
B
D
Guest folio
rack
Room Key
Card
Room rack Daily running
sheets
4. to secure the
hotel room and avoid
potential theft.

38. A
C
B
D
Guest folio
rack
Daily running
sheets
Room rack Room Key
Card Used
5. Used as a checklist
of a duties to be
completed on a
particular shift in front
office. Also record
events have happed
throughout the day.

39. A
C
B
D
Room rack
Corkboard Luggage tag
6. Used to identify
guest bag and other
personal belongings
while in travel.
Sundry Stationary
Items

40. A
C
B
D
Empty
Envelopes
Luggage tag
Filing Cabinet Room rack
7. For storing hard
copies of both internal
and external use
documents.

41. A
C
B
D
Filing Cabinet Empty
Envelopes
Lapel
Microphone
Sundry
Stationary
Items
8. Used for public
speaking applications
to allow hands free of
operation

42. A
C
B
D
Room rack Errand Card
Daily running
sheets
Filing Cabinet
9. To track the
guest luggage
movements in the
hotel for check in and
check out.

43. A
C
B
D
Errand Card Empty
Envelopes
Daily running
sheets
Two-Way
Walkie Tlakie
10. Used by the
security personnel to
communicate with
each other when on
their rounds to all
parts of the
establishment.

44. 1. A 6. D
2. D 7. A
3. C 8. C
4. B 9. B
5. B 10. D
Answers: