1. PROFILE YILDIRAY CENGIZ
CONTACT & PERSONAL DETAILS
Adress (private) Hohenzollernstr. 17, 45888 Gelsenkirchen/Germany
Mobile +49 177 77 21101
E-Mail (business) yc@ekip-group.net
E-Mail (private) y@cengiz.name
Date of Birth: 5
th
of february 1968
Place of Birth: Uşak / Turkey
Marital Status: Divorced, 1 daughter (born 1994)
Nationality; German (Turkish origin)
LANGUAGES
Turkish/German Excellent
English Advanced level
UNIVERSITY
1987 – 1996 RUHR UNIVERSITY, BOCHUM/GERMANY
Degree in Business Administration and Economics
Diplom-Ökonom(correspondstoMasterofBusinessAdministrationand
Economics)
FOCUS AREAS AREAS OF EXPERIENCES
Customer Care Business Consulting & Development
Call Center Project Management
Telecommunication Interimmanagement
Finance Strategy and Management Consulting
Marketing Planning, Implementation
Media Management, Organization
HR

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PROFESSIONAL SKILLS PERSONAL SKILLS
General Management Strongability toconvinceandmotivatepeople
Teamleadership &motivation Excellent networkerwithstrongsoftskills
Strongcoaching abilities Innovativeandopen-mindedpersonality
Excellentpresentationskills Outstandinglisteningandproblemsolvingskills
Outstandingcommunicationcapabilities
Stronganalyticalapproach
People-ManagementandDevelopment
Perfect in Marketing and Sales principles
Project controlling
Setting Up of Start-Up’s
REFERENCES & PROJECTS (EXTRACT)
>>>Interimmanagement
Telecom:
AYYILDIZCommunicationsGmbH(E-PLUS)(2005-2007)
Headof Marketing&CustomerCare
- Full Marketing-ResponsibilityoftheLaunch
- Setting-UpandimplementationofthemarketingandcommunicationstrategyandSettingUpofthe
Marketingteam
- Implementationofthebrand-imagewithin the targetgroup
- EnsuringLaunchofthebrand“AYYILDIZ”till5thofOctober2005
- ObtainingBrandAwareness morethan65%within9months
- CreationandImplemenation oftheCI-Strategy
- Developmentof theOnline-Strategy
- DevelopmentandImplementationofthewholemediastrategy (TV,Print,Radio,Outdoor,Online)
- Developmentof the POS-Communication
- ResponsibilityfortheCustomerCare-Processesand the Turkishteam
- Coordinationofinternalandexternalpartnerships(AdAgency, Media, PRandother)
- Responbilityforselectionof mediachannelsandbuying
- TradeMarketingleadactivitiesthroughclosealignment withthesalesdepartment
- Leadershipanddevelopmentofemployeesof marketing-andcustomercare-team
- Set-Up&TrainingTurkish CustomerServiceRepresentatives
- Coordinationinternal andexternal processes( alsowithoutsourcingpartner)
- ResponsibilityforServiceQuality &Tracking

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>>>CustomerCare/Call Center
Telecom:
ALOVATANTelefondiensteGmbH (EuropeanTelecommunications Holding AG) (1998-2001)
AssistantGeneralManager &HeadofCustomerCare(CallCentre,ComplaintManagement,Order
Management,Backoffice)
Further:
- SettingUpof the 1st7x24x365-turkishspokenCall CentreinGermany
- Integration of Last Mile in Fixed Network im Etnic Telco-Market (within Alo Vatan /TeleBeL)
- Implementing and Coordination “Start of Turkish Pay-TV Plattform “DigiTurk Euro”
(based on DigiTurkTurkey)
- Projectleader “CallCentre to a Profit Centre as a Business Unit”
Telecom:
o.tel.ocommunicationsGmbH(RWE/VEBA) (1997-1998)
- DeputyCallCenterManager
- Manager ForecastingandReporting
Further:
- Projectleader:ImplementingTurkishSpeakingCallCentre
- Projectmanager “Ethno-Care”(Customer Care forTurkishTargetGroup)
- Recruitmentofemployees
Interfaceto theWorkersCouncil
Finance:
Citifinanzberatung GmbH (Citibank AG) – CitiPhone Banking (1992-1997)
- CSR (parttime)
- Financial Controller, Forecaster & Scheduler
- Projectleader Implementation Workforce-Management-System
Insurance:
HANNOVERSCHELEBEN
Providing“Inbound-CallCentre”(Outsourcing-Services)
Services:
arvatodirectservices
Set-up,training,trackingOutbound-CallCentre-ProjectforTele2
Media:
KabelDeutschlandGmbH
Scripting &TrainingCustomerServiceStaff

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CustomerServices:
Customer ManagementCenterInternational ,Istanbul
SNT,Bochum
SYSSesliYanitSistemleri,Istanbul
>>>FurtherConsulting References
- Telecom:AYYILDIZCommunicationsGmbH
- Media:GroupImageProductionGIP,Gronau &Istanbul
- Energy:RWEGAS
- Finance:SparkasseGelsenkirchen
- Finance: CitibankAG
- Finance:AKYatirim/Akbank,Istanbul
- Events:GNLEntertainmentIstanbul/Frankfurt
- Automotive:TOFAS -TürkiyeOtomobilFabrikasiAS
- Sport:BEKOBasketballLeague
SOCIAL ENGAGEMENTS (EXTRACT)
 District Court Essen/North Rhine-Westphalia: Honorary commercial judge (Handelsrichter)
 Chamber of Industry & Commerce North Westpahlia (IHK Nordwestfalen): Member of regional
committee
 IntUV RuhrStadt (Association of International Business Entrepreneur, RuhrStadt): founder, former
chairman of the board, actual vice-chairman
 WIN Emscher Lippe (Umbau 21): Member of advisory board
 Westphalia University: Member of the steering committee
 Support association of partnercity “Gelsenkirchen – Büyükcekmece”: founder member of board
 Council of Foreigners Gelsenkirchen: former chairman
Gelsenkirchen, in March 2016