1. CURRICULUM VITAE
Nirbhay Kumar Yadav
Contact no. : 8800610251, 9540927888
Address: Sector -5 Part -3 house No.149
To work with an organization where my skills abilities are best utilized along with the goals
of the organization, would like to handle challenging assignment and like to give a better
shape through brilliant and innovative ideas.
BCA from M. C. R. P. Bhopal University in Year 2007
H.S.C from U.P board in 2003
S.S.C from U.P board in 2001
Positive attitudesmartworkingandhavingstrongwill tolearn.
Andabilitytodeal withpeople diplomatically.
Honesty,hardwork and patience
Computer Skill-( Windows XP,98,2003 & 2007, MS Office 2003 & 2007)
Worked with in Avion System pvt ltd. (as a Trainee engineer).
Worked with in Girish Enterprises pvt ltd. (as a team leader)
Presently working with S.K. Facility .As Admin Help Desk Executive for client
(Aricent Group 05-April 2012 to till Date).
Responsible for all calls and mail and regarding building maintenance, housekeeping, bus
service, cab service, library, security, space management and assigning of complain category
of all departments.
To ensure all calls and emails are answered promptly.
Handling general queries of employees regarding facilities and services.
Working on software to Clarify for Ticket Management for client services.
Escalating issues to the relevant people if you cannot resolve them.
2. Coordination with different department for smooth operation within facility ensuring
completes the complaint in SLA time for prompt response to our client.
Opening, closing and logging of all calls and Tickets.
Provide reportsona regularbasisand as requested.
Take Employeesfeedbackonfacilities&Services(like,ACtemperature onfloor,Cleanliness
on workstations,etc.) andprovidefeedbackreporttoClient
Issue of BusinessCards
Issue of Keys& KeysTrackingonline
Issue of NewAccessCard/PocketID Card / DisplayCards
Date of Birth: Oct 10, 1984 Marital status : married
Sex: Male Nationality : Indian
Languages Known: English, Hindi,
(Nirbhay Kumar Yadav)