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Technical Consultant - Oracle Technologies
1. 1
Summary
Proven IT Specialist with extensive experience in delivering infrastructure within the time and budget. Enriched with
experience of data center migration projects, new implementations for Oracle based Products, data migration, system
configuration and upgrading current infrastructure or products, based on the nature of project and requirement.
Core Competencies
Managing and delivering technical requirements during the full cycle of Product Implementation or Migration
Conduct Technical Process Study to identify hardware and software gaps during the Presales.
Preparing BOMs & Technical responses on RFPs for new and existing Implementations as part of Presales.
Facilitating infrastructure and required software.
Single point of contact for Technical deliverables to organize and deliver required infrastructure and services during the
implementation.
Configure and deploy the application within agreed timelines and budget.
Specialized in Oracle Database 11g & Oracle Fusion Middleware 11g Installation & Configuration across platforms.
Enriched with SAP Business Intelligence (BO) Administration and Management.
Professional Experience
Senior Technical Analyst
Mercator Solutions FZE, Dubai, United Arab Emirates Jul’14 to till date
Major Responsibilities
Preparing BOMs & RFP responses as part of Presale activities.
Conduct Technical Process Study to identify hardware and software gaps during Presale.
Hardware and Software deployment for new and existing Projects.
Resource allocation and planning for Technical deliverables.
Provide effort estimates for the software Implementations and support.
Hardware deployment, Installation and configuration during full cycle of Project adhering to ITIL process.
Co-ordination between data center team and external customer to establish and test the VPN connectivity.
Raising Firewall Change requests during hardware deployment as part of Product Implementation.
Providing Post Implementation Support for external and internal customers post Go-Live.
Deploy SSH handshakes (password-less login).
Configure encryption mechanism like GPG on the Linux platform at server level.
Technical support and Administration on SAP Business Intelligence (BO) product.
Technical Assistance to Development and Support team in resolving fault tickets raised by Customers
Technical support during hardware move between Datacenters.
SYED YACOOB SHAHAB Cell : +971568093449
Email : shahabsyeds@gmail.com
2. 2
Senior Software Engineer
Emirates Airlines (Mercator), Dubai Jan’08 to Jun’14
Growth Path:
Nov’13 to Jul’14 Worked for Emirates Airlines as Permanent Employee
Jan’08 to Oct’13 Worked for Emirates Airlines as Consultant from Computer Science Corp (CSC)
Major Responsibilities:
Installing and Configuring Oracle Database 11g and Oracle Fusion Middleware 11g
Configure and deploy Airline Back Office Revenue Accounting System (RAPID) on Oracle Technology across platforms.
Conduct Technical training and mentoring to the team members on Implementation procedures.
Executing Technical Change Requests.
Conduct onsite Product Implementation and Migrations of RAPID Application.
Technical training on Oracle Database and AS10/OFM11g to external customers to manage the Product.
Hardware verification as per Technical Requirement Document.
RFP responses for Technical queries.
Conduct BCP drills and ensure gaps identified and mitigated.
Troubleshooting Database and OFM issues.
Troubleshooting VPN issues with the support of network team.
Work closely with various other teams including the Operations, QA, Product Management, Project Management, and
Creative teams.
VPN & Firewall implementation co-ordination with Technical teams.
Raising RFCs for internal changes as part of ITIL Process.
Providing Post Implementation support after Go-Live.
Resolving technical queries/faults raised by Customers adhering SLAs.
Highlights:
Distinction on handling key clients such as WestJet Airlines and ensured optimizing hardware resources by implementing
effective performance tuning measures.
Implemented process enhancement initiatives through measures such as migrating direct dial setup to ADSL with
private LAN setup and that resulted in cost benefits for the company.
Efficiently executed 20+ major projects through measures such as effective planning, targeting milestones, monitoring
progress which resulted in commercial benefits to the company within given time period.
Najm (Star) Awards Gallery:
o Certificate of Merit by WestJet Airlines, Canada for successful implementation of RAPID Application.
o Appreciation by JetBlue Airlines, New York for successful implementation of RAPID Application.
o Well Done Award by WestJet Airlines, Canada for successful implementation of RAPID Application.
o Well Done Award by Emirates Group IT for diligent effort during Business Continuity Drill for RAPID.
o Silver: Outstanding Achievement Award by Emirates Group IT for 92% cost saving in Remote PC communication
network being used to support external customers.
o Recognized for the exceptional work for both Skychain & RAPID to the United Airlines, USA.
3. 3
Previous Experience History
Jul’06 to Jan’08 Software Engineer at VisionSoft Business Solutions from Consultancy MindGrid, Dubai, UAE
Apr’05 to Sep’05 Programmer at Future Treasures Group of Companies, Dubai,UAE
Oct’04 to Jan’05 IT Coordinator at Chabok Marine Equipment Trading LLC, Dubai, UAE
Jul’00 to Feb’04 Technical Support Executive at Al Abdul Kader New Exhibition, Riyadh, KSA
Education
Commerce Graduate from Sri Venkateswara University, India
Awards and Achievements
Consecutive award winner during the tenure of Emirates Airlines for successful implementation, managing customer,
diligent effort, 92% cost saving initiative, exceptional work etc.
Successfully implemented the Mercator’s Revenue Accounting System (RAPID) designed in Oracle Products at 25+
World class Airline customers like Air Canada, WestJet, JetBlue, United Airways, Bahamas Airlines, Qantas Airlines, Air
New Zealand, British Airways, Ethiopian Airlines, Emirates Airlines, Qatar Airways, Oman Air, Kuwait Airways, Srilankan
Airlines and many more…
Professional Trainings
Certification on Oracle Database 11g: New Features for Administrators Release 2 from Oracle University, Dubai
Certification on Oracle GoldenGate Veridata 3.0 Essentials Ed 1 PRV from Oracle University, Dubai
Certification on Oracle GoldenGate 11g: Fundamentals for Oracle Ed 2 PRV from Oracle University, Dubai
Certification on Oracle GoldenGate 11g Troubleshooting & Tuning Ed 2 PRV from Oracle University, Dubai
Project Management Trainings
Professional Project Management Program Fifth Edition from Cambridge Education, Dubai
Technical Purview
Platform : Windows / Linux / AIX / Solaris
RDBMS : Oracle Database 8i-12c
Middle Tier : Oracle AS 10g, Oracle FM 11g
Administration : Oracle 11g DBA, SAP Business Intelligence (BO) Administration
Scripting : UNIX Shell scripting
GUI : Oracle D2k 6i, Oracle Developer Suite 10g
Replication Tools : Golden Gate 11.2
Personal Information
Date of Birth : 14th
July 1979
Languages Known : English, Arabic and Hindi
Visa Status : UAE Resident Visa