1. New Levels of Performance through
New Ways of Working
May 2010

2. 2 Section 1 > Context

3. It is important that any analysis of the way
we work also considers the way we live.
- Richard Donkin
2 Section 1 > Context

4. We Live in a Volatile World
3 Section 1 > Context

5. How does your organization take the lead?
4 Section 1 > Context

6. A new way of working means
being prepared to let go of old structures
5 Section 1 > Context

7. 6 Section 1 > Context

8. To a large extent, your company is being
managed by long-departed theorists who
invented the conventions of “modern
management” back in the early years of the 20th
century.
- Gary Hamel
6 Section 1 > Context

9. There is no universal solution
7 Section 1 > Context

10. 8 Section 1 > Context

11. You can’t choose a solution from the
“solution shelf”, you have to DESIGN the
way forward.
- Marty Neumeier
8 Section 1 > Context

12. What is your path
to new levels of performance?
9 Section 1 > Context

13. Put the WORK that people do at the centre
10 Section 2 > Philosophy

14. Make sure BITS & BRICKS form
a backbone of support
11 Section 2 > Philosophy

15. Recognize that the BRAINS
will give you an edge
12 Section 2 > Philosophy

16. Making a TRANSFORMATION
the ultimate outcome
13 Section 2 > Philosophy

17. We combine years of experience...
14 Section 3 > Approach

18. ...with the latest developments
15 Section 3 > Approach

19. INSIGHT into how WORK really gets done
in your organization
16 Section 3a > Approach, insight into work

20. Your organization is composed of
a variety of work styles
17 Section 3a > Approach, insight into work

21. Many collaboration processes are becoming
invisible to managers
18 Section 3a > Approach, insight into work

22. Employ different ways of looking to
DISCOVER the complete picture
19 Section 3a > Approach, insight into work

23. Understanding work patterns
High Integration Together
Dependence
tekst
Low
Routine Expert
Low High
Complexity
(c) 2005 Davenport
20 Section 3a > Approach, insight into work

24. e
Exampolmplaint process lacks 1. Network View
C
Hypothesis: “ 2. Process View
effectiveness” 3. Value View
21 Section 3a > Approach, insight into work

25. ING
22 Section 3a > Approach, insight into work

26. ING
• THE AMBITION make insurance services better, more cost
efficient and faster
22 Section 3a > Approach, insight into work

27. ING
• THE AMBITION make insurance services better, more cost
efficient and faster
• THE PROJECT consultancy and program management to
streamline operations and IT
22 Section 3a > Approach, insight into work

28. ING
• THE AMBITION make insurance services better, more cost
efficient and faster
• THE PROJECT consultancy and program management to
streamline operations and IT
• THE PERFORMANCE IMPROVEMENT productivity
improvements of more than 20% and a foundation for new
products
22 Section 3a > Approach, insight into work

29. DESIGN the
NEW WAY OF WORKING
23 Section 3b > Approach, design new way of working

30. goals
of your
organization
demonstrate
relation
24 Section 3b > Approach, design new way of working

31. goals
of your
organization
demonstrate
relation
starting points
for your
new way of working
24 Section 3b > Approach, design new way of working

32. Demonstrate relation
25 Section 3b > Approach, design new way of working

33. Google
26 Section 3b > Approach, design new way of working

34. Google
• THE AMBITION the best work environment in the world for
Google employees
26 Section 3b > Approach, design new way of working

35. Google
• THE AMBITION the best work environment in the world for
Google employees
• THE PROJECT analysis of the workplace factors that lead to
actual knowledge creation, sharing and use
26 Section 3b > Approach, design new way of working

36. Google
• THE AMBITION the best work environment in the world for
Google employees
• THE PROJECT analysis of the workplace factors that lead to
actual knowledge creation, sharing and use
• THE PERFORMANCE IMPROVEMENT global design
guidelines for a better performance of the work environment
26 Section 3b > Approach, design new way of working

37. goals
of your
organization
demonstrate
relation
starting points
for your
new way of working
27 Section 3b > Approach, design new way of working

38. goals
of your
organization
discover demonstrate
effects relation
starting points
for your
new way of working
27 Section 3b > Approach, design new way of working

39. Discover effects
28 Section 3b > Approach, design new way of working

40. goals
of your
organization
discover demonstrate
effects relation
starting points
for your
new way of working
29 Section 3b > Approach, design new way of working

41. Quality design
✓ Adaptable and future proof
✓ Ease of use and generation proof
✓ Customer-friendly
✓ Reinforces the identity
✓ Sustainable
30 Section 3b > Approach, design new way of working

42. Develop the BITS & BRICKS
31 Section 3c > Approach, develop bits & bricks

43. BITS
• Working with digital documents
• Bring information on-line
• Support mobile workers
• Expand the network
• Collaborate online
32 Section 3c > Approach, develop bits & bricks

44. Ministry of Internal Affairs
33 Section 3c > Approach, develop bits & bricks

45. Ministry of Internal Affairs
• THE AMBITION be less bureaucratic
33 Section 3c > Approach, develop bits & bricks

46. Ministry of Internal Affairs
• THE AMBITION be less bureaucratic
• THE PROJECT introduce digital work, from business case
through implementation
33 Section 3c > Approach, develop bits & bricks

47. Ministry of Internal Affairs
• THE AMBITION be less bureaucratic
• THE PROJECT introduce digital work, from business case
through implementation
• THE PERFORMANCE IMPROVEMENT simplified business
processes and a government showcase
33 Section 3c > Approach, develop bits & bricks

48. BRICKS
• Introduce a variety of workplace settings
• Make public spaces multifunctional
• Add transparancy to the work environment
• Map out the organization based on desired networks
• Add strategic social places
• Facilities based on mobility, customization and different working
hours
34 Section 3c > Approach, develop bits & bricks Illustration (c) OTH Ontwerpgroep Trude Hooykaas bv

49. AN AUTHENTIC WORK ENVIRONMENT
• Brand is visible and tangible in the work environment
• Add identity characteristics of the employees
• Convert strategic attributes to design attributes
35 Section 3c > Approach, develop bits & bricks

50. Employees LEARN to apply
the new way of working
36 Section 3d > Approach, learn new way of working

51. 37 Section 3d > Approach, learn new way of working

52. Shell
38 Section 3d > Approach, learn new way of working

53. Shell
• THE AMBITION smarter and better use of work
environments worldwide
38 Section 3d > Approach, learn new way of working

54. Shell
• THE AMBITION smarter and better use of work
environments worldwide
• THE PROJECT increase acceptance, manage the change
and evaluate the effects of work environments in several
locations
38 Section 3d > Approach, learn new way of working

55. Shell
• THE AMBITION smarter and better use of work
environments worldwide
• THE PROJECT increase acceptance, manage the change
and evaluate the effects of work environments in several
locations
• THE PERFORMANCE IMPROVEMENT smarter work
environment and more efficient usage of offices
38 Section 3d > Approach, learn new way of working

56. Generate IMPACT with
a succesful implementation
39 Section 3e > Approach, implement

57. Van Oord
40 Section 3e > Approach, implement

58. Van Oord
• THE AMBITION improve collaboration in complex projects
40 Section 3e > Approach, implement

59. Van Oord
• THE AMBITION improve collaboration in complex projects
• THE PROJECT implementation of a new digital work
environment and digital way of working
40 Section 3e > Approach, implement

60. Van Oord
• THE AMBITION improve collaboration in complex projects
• THE PROJECT implementation of a new digital work
environment and digital way of working
• THE PERFORMANCE IMPROVEMENT big quality
improvements of project files meet rigorous customer
requirements
40 Section 3e > Approach, implement

61. Insight into how work really gets done
in your organization
Design the new way of working
Develop the bits & bricks
Employees learn to apply the new way
of working
Generate impact with a succesful
implementation
41 Section 3 > Approach

62. New Levels of Performance through
New Ways of Working
May 2010

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