When training content moves from large courses to semantically rich nuggets of information, you can create a whole host of specialized, next-generation performance support apps that deliver personalized, bite-sized learning to employees at the moment-of-need on the device of their choice. But getting there is not easy.
In the "how-to" part of this session, you will learn how to think about learning as an app-driven experience rather than a course-driven one, how to develop content that drives relevance and flows seamlessly across devices, and how to match user profiles and behavior to content to drive personalized recommendations. In the "here it is" part of this session, you will see how Dunkin' Brands supports more than 7,000 US restaurants through contextual performance support web portals and mobile apps that deliver relevant moment-of-need procedural information as well as enabling real-time operational audits. This is not your grandfather's performance support!
Talk about ADDIE Model hereUse Xyleme example about how we built productsUse mark’s text on page 11 of BH transciption
Remember I said out of fosusExpand our notiongAgile here
Agile he
Communities of practice
Remind them that we will visit this, a hold your thought kind of thing
Context and search
Maybe put at end of amazon, linked in and yelp examples and put the real word analogies here??
Use content from BH Transciptpge 13-14Content is the life blood of your organization. It has value but most people don’t treat it that wayUnified Content StrategyIdentify requirementsConsistent structureManagement that contentAssembly on demandNuggestsmakes things agile
Go back to amazon exampleWhat you don’t know about your learners could hurt you
Use BH content page 14
Make the web analytics jump here.
Respective procedures within each major functional area are tagged with the associated services, products and/or equipment they represent. Users of the system also have a set of tags representing the services, products and/or equipment used in their store.Publishing simply matches the user with the relevant content. In other words we marry the user profile with the relevant content as defined by the tags in the xml to deliver a personalized document.