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Effective feedback
- 1. ” ” How to Build and Give Effective Feedback We must always think about things, and we must think about things as they are, not as they are said to be. - George Bernard Shaw Brent Hughes
- 2. Remember – Its all about perceptions… My fishbowl is the greatest!
- 4. What we see…. …perceptions…
- 5. “ “ It is all invented Everythingyou know, or think you know, is built upon a network of hidden assumptions or prejudice already within you. We need to break through this box of assumptions and envision things as they really are, or can be. Lazy!
- 6. Try to become emotionally detached from your feedback. It needs to be objective and specific. ” ” When we judge or criticize another person, it says nothing about that person; it merely says something about our own need to be critical. - Anonymous
- 7. Effective feedback is important in helping people develop. Tell them how their performance or behavior impacted you…
- 8. When? How? Why? Specific Be Specific
- 9. General General Statement I think your attitude sucks… Don’t be general in your feedback statements.
- 10. Describe behaviors or actions and frame in specifics… Your statement during the meeting at 1 made me feel belittled because... I thought you showed great interest when discussing the next quarter goals during our last meeting because… During that sales call I thought you showed great charisma by doing…
- 11. Judge actions, not individuals. Your feedback “You are abrasive and arrogant.” What they are thinking… “Who do you think you are calling me arrogant?!?” Where this feedback leads is useless…
- 12. Effective feedback is best done sooner rather than later & never goes on too long.
- 13. The feedback sandwich only serves to muddle communication. Good! Bad! Good! Give them credit and give the effective feedback will all beef and no bun!
- 14. Avoid Traps or threats disguised as feedback.
- 15. Don’t psychoanalyze or give advice unless asked. You don’t have a degree in psychology, so don’t pretend you are a psychologist!
- 16. Baaa Baaa Baaa Baaa Baaa Baaa Baaa Everyone’s saying baaad things about you Only speak for Yourself.
- 17. Questions to ask yourself before giving feedback… ? Why did I notice this behavior & what does it say about me? What non-verbal feedback am I giving? What tone of voice would I like to be talked to when receiving feedback?
- 18. Angry Annoyed Betrayed Bored Calm Captivated Disturbed Ecstatic Electrified Fearful Foolish Frantic Frightened Glad Good Happy Helpful Helpless Honored Hurt Ignored Impresses Inspired Intimidated Isolated Jealous Kind Lonely Low Mad Miserable Nervous Outrages Overwhelmed Peaceful Petrified Pleased Pressured Proud Refreshed Rejected Relaxed Restless Rewarded Sad Satisfied Scared Shocked Skeptical Startled Sympathetic Tempted Tentative Terrified Terrible Threatened Tired Troubled Uneasy Unsettled Vehement Vital Welcome Wonderful Worried Word with impact.
- 19. Don’t forget: Feedback can be positive as well. Your idea about that new flux capacitor is great!!!
- 21. Allfeedback should be built so as to spark a desire to change or move forward…