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FIRST DIRECT:         Richer customers     In the late 1980s, Midland Bank (now HSBC) – dogged by third world

A MILLION
ADVOCATES
                         Banking to suit




                                           a brand to deliver all this, with a different kind of name – First Direct




                     Most recommended




                                           recommendation. Today First Direct has a loyal base of 1.2 million




Wolff Olins

+44 20 7713 7733
+1 212 505 7337
+9 7144 01 9581
www.wolffolins.com                         © 2009 Wolff Olins Limited. All rights reserved.

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First Direct Case Study

  • 1. FIRST DIRECT: Richer customers In the late 1980s, Midland Bank (now HSBC) – dogged by third world A MILLION ADVOCATES Banking to suit a brand to deliver all this, with a different kind of name – First Direct Most recommended recommendation. Today First Direct has a loyal base of 1.2 million Wolff Olins +44 20 7713 7733 +1 212 505 7337 +9 7144 01 9581 www.wolffolins.com © 2009 Wolff Olins Limited. All rights reserved.