These are slides to support the talk with Sonia May-Patlan and Aliza Carpio at Grace Hopper 2021. The title is "Dare to Disrupt the Numbers: Design Open Source for Inclusivity". These slides are specific to the design thinking portion of the talk

1. What is Design Thinking
The Interaction Design Foundation explains that Design Thinking…
● Is an iterative process that helps understand users (customers), challenge assumptions, and redefine problems.
● Is a way of thinking and working, as well as a collection of hands-on methods.
● Provides a solution-based approach to solving problems.
● Develops understanding of and empathy for people for whom we’re designing products or services.
● Helps us question: question the problem, assumptions, and implications.
● Is useful for problems that are ill-defined or unknown:
○ Re-frames problems in human-centric ways,
○ Creates ideas through brainstorming,
○ Adopts a hands-on approach in prototyping and testing.
● Involves ongoing experimentation: sketching, prototyping, testing, and trying out concepts and ideas.

2. Design For Delight (D4D)
Deep Customer Empathy
● Create shared understanding,
insights to improve customers’
lives
● Gain empathy by observing
people where & when they are
experiencing pains or problems
Rapid Experiments with
Customers
● Test our solution quickly
● Quickly learn what works, what doesn’t
● Saves valuable time & resources when
making next decision
Go Broad to Go Narrow
● Focus on what is most important
● Go broad by using creativity to
explore many potential solutions
● Go narrow by focusing on bold
solutions that delight customers
Ask “How might we solve this?”
Ask “What is the customer
problem?”
Ask “How might we test our
solution before we implement it?”

3. Problem Statement
I am:
I am trying to:
But:
Because:
Which makes me feel:

4. Problem Statement - Example
I am:
A female engineer in a large organization
I am trying to:
Convince more of my peers (who are also female engineers) to contribute to open source for our company
But:
I don’t actually know how to get started and what is involved
Because:
there are no written guidelines and I don’t know who I can ask for help
Which makes me feel:
Alone and insecure