1. Private Victories
Habit -1, Be Proactive
Habit-2, Begin with the End in Mind
Habit-3, First things First
Public Victories
Habit-4, Win/Win
Habit-5, First Try to understand than to
be understood
Habit-6, Synergy
Habit-7, Sharpen the Saw
Inside-Out again
SEVEN HABITS OF HIGHLY
EFFECTIVE PEOPLE
STEPHAN R. COVEY
3. HABIT-1
BE PROACTIVE
• Principle of personal vision
• Social Mirror
• Between stimulus and Response.
• Making and Keeping commitments
• Reactivity defined
• Taking initiative
• Act or Be acted upon
• Listening to our Language
• Circle of influence / Concern
• Direct, indirect and No control
• Expanding Circle of influence
• The HAVs and BEs
• Other End of Stick
4. • To visualize own programme is unique human
capability, which no animal enjoys this is
called “self awareness”.
• This is why we can evaluate and learn from
others- we can make and break our habits
• We are not our feelings, moods or thoughts.
The fact that we can think about these things is
self-awareness. It becomes our map
HABIT-1
BE PROACTIVE
PRINCIPLE OF PERSONAL VISION
5. • The image we have of ourselves comes
from social mirror
• Its like reflection in crazy mirror.
• They are often more projections than
reflections, giving concerns and
weaknesses of people who are giving
input.
HABIT-1
BE PROACTIVE
SOCIAL MIRROR
6. • There are three social mirrors: -
– Genetic determination
–Psychic determination
–Environ determination
• Each of these maps is based on stimulus/
response theory. Basic ideas that we are
conditioned to respond in a particular way.
HABIT-1
BE PROACTIVE
SOCIAL MIRROR
7. • It means we are responsible (response-able) for
our own lives, our decisions, our program - we
have response and initiative to make things
happen
• Proactive don’t blame circumstances,
conditions etc. They are not reactive they carry
their weather with in.
• They are value driven – They are not affected by
social environs.
HABIT-1
BE PROACTIVE
PROACTIVITY DEFINED
8. • The ability to subordinate an impulse to
a value is essence of proactive person.
Proactive are influenced by exterior
factors but their response is value based.
• Things can hurt us physical / economy
but they must not effect our character
/identity.
HABIT-1
BE PROACTIVE
PROACTIVITY DEFINED
9. • Frankle suggests - three central values
in life: -
• Experimental- that happen to us and we bring
into existence.
• Creative.
• Attitudinal- our responses to difficulties,
Highest of three attitudinal.
HABIT-1
BE PROACTIVE
PROACTIVITY DEFINED
12. HABIT-1
BE PROACTIVE
TAKING INITIATIVE
• Our basic nature is to act and not be
acted upon.
• Taking initiative means recognize our
responsibility to make things happen.
• Proactive muscles may be dormant but
they are there.
• It takes initiative to created P/PC
balance and takes initiative to adopt
seven habits.
13. HABIT-1
BE PROACTIVE
LISTENIING TO OUR LANGUAGE
REACTIVE PROACTIVE
I shall have to do it. I will choose an appropriate
He makes me so mad. I control my own feelings.
There is nothing I can do Lets look at the alternative.
I must. I prefer
14. • Excellent way of becoming self aware- look where we
spend our time. We have wider concerns, Health
children, and work, National debt, Nuclear etc. There
are few out of control- circle of concern. There are few
in our control- circle of influence.
• Proactive focus on circle of influence and reactive on
concern. As long as we work on circle of concern, we
let circumstances; conditions control us-our circle of
influence shrinks and vice versa. Proactive have circle
of influence equal to circle of concern.
HABIT-1
BE PROACTIVE
CIRCLE OF CONCERN/INFLUENCE
15. • Problems we face fall in one of three areas
– Direct control- our behavior relationship
– Indirect control- other people behavior
– No control- our past or situation reality.
• Direct controls are solved by Habits 1,2,3. Indirect by
change our methods of dealing- Habits 4,5,6. No con
accept them smilingly.
“Give me courage to change things I can, Serenity
to accepts those I can’t change and wisdom to know the
difference.”
HABIT-1
BE PROACTIVE
DIRECT INDIRECT AND NO CONTROL
16. In selecting our response we powerfully
affect circumstances. We change nature of
results. Proactive are not pushy. They are
smart, value driven- they read reality and they
know what’s needed.
HABIT-1
BE PROACTIVE
EXPANDING CIRCLE OF INFLUENCE
17. Circle of concern is full with haves and circle
of influence is filled with BEs. Anytime we
think problem is “out there” that thought is the
problem. The change paradigm “outside in.”
One of my favorites stories is one in Old
Testament-Joseph- enslaved- jailed and
finally became ruler of Egypt- second only to
Pharaoh.
HABIT-1
BE PROACTIVE
THE HAVEs AND BEs
18. If I have troubles in my marriage, what
do I gain by continually confessing my
wife’s sins? I immobilize myself in a –
have situation. There are so many ways to
work in circle of influence- be a better
listener, be more loving marriage partner,
be better student.
HABIT-1
BE PROACTIVE
THE HAVEs AND BEs
19. • Before shifting focus on circle of influence –
consider two things in circle of concern –
consequences and mistakes.
• We are free to choose actions but
circumstances are like natural principles they
come with it.
• Our behavior is governed by principles living
in harmony with them good (positive)
consequences- violating vice versa.
HABIT-1
BE PROACTIVE
THE OTHER END OF THE STICK
20. • Proactive approaches “ Acknowledge the
mistake instantly correct and learn from it.”
This literally turns failure into success.
“Success is on the other side of failure.”
• Cover up empowers first mistake- results even
deeper injuries. Its’ not others or our mistakes
that hurt us but its our response. Its like
Chasing a poisonous snake that has bitten us.
HABIT-1
BE PROACTIVE
THE OTHER END OF THE STICK
21. • At the very heart of our circle of influence is
our ability to make and keep commitments.
• Through self-awareness and conscience we
recognize our areas of weaknesses. Then we
use our imagination and independent will to
act on that awareness making promises setting
goals and being true to them- that build
strength of character- that makes possible
every other (+ve) thing.
HABIT-1
BE PROACTIVE
MAKING AND KEEPING COMMITMENTS
22. • By making and keeping commitments we
establish inner integrity that gives us
awareness of self-control and courage
and strength to accept more of
responsibility for our lives our honor
becomes greater than moods. Knowledge
that we are responsible is foundation of
all effectiveness and of every habit
discussed.
HABIT-1
BE PROACTIVE
MAKING AND KEEPING COMMITMENTS
23. • Principle of ‘personal leadership.
• Things are created twice / by design or by
default.
• Leadership and Management – Two
creators.
• Re-scripting - Becoming won first
Creator.
HABIT-2
BEGIN WITH END IN MIND
24. • PMS – At the Center.
• Principle Center.
• Writing and Using PMS.
• Using Whole Brain.
• Ways to Tap Right Brain.
HABIT-2
BEGIN WITH END IN MIND
25. • Expand Perspective.
• Visualization and affirmation.
• Identify Roles and Goals.
• Family Msn Statement.
• Org Msn Statement.
HABIT-2
BEGIN WITH END IN MIND
26. • “What lies behind us, what lies before us
are tiny matters as compared to what lies
with in us.” Oliver Wendell Homes.
• Imagine your funeral – Eulogy going on
what would you like your wife, son,
companion, co-worker say about you.
HABIT-2
BEGIN WITH END IN MIND
PRINCIPLE OF PRESONAL LEADERSHIP
“What lies behind us, what lies before us are tiny matters as compared to what lies with in us.” Oliver Wendell Ho
Imagine your funeral – Eulogy going on what would you like your wife, son, companion, co-worker say about you.
27. • Begin today with the paradigm/mind
setting of end of life. All roles profession/
relationship/ religion/svc community-
every thing –means start with clear
destination in mind. It is very easy to get
trap to daily pushing problems and forget
ultimate aim –
HABIT-2
BEGIN WITH END IN MIND
What Does “begin with the end in mind”
“What lies behind us, what lies before us are tiny matters as compared to what lies with in us.” Oliver Wendell Ho
Imagine your funeral – Eulogy going on what would you like your wife, son, companion, co-worker say about you.
28. • Begin today with the paradigm/mind setting of
end of life. All roles profession/ relationsh
Easy to forget whether ladder is leaning
against the right wall or the activity is in
right jungle. Surely yours definition of
success will be different from others -
Attending funeral a friend asked the others
what did he leave, answer was ,” He left it
all.”
HABIT-2
BEGIN WITH END IN MIND
What Does “begin with the end in mind”
“What lies behind us, what lies before us are tiny matters as compared to what lies with in us.” Oliver Wendell Ho
Imagine your funeral – Eulogy going on what would you like your wife, son, companion, co-worker say about you.
29. • All things have two existences. FIRST
Imaginative, and SECOND IS ON
GROUND. Carpenter’s rule, Measure
twice cut once. What you want to achieve
as businessman, father, and spouse..
Think, think, and think.
HABIT-2
BEGIN WITH END IN MIND
All things are Created Twice
“What lies behind us, what lies before us are tiny matters as compared to what lies with in us.” Oliver Wendell Ho
Imagine your funeral – Eulogy going on what would you like your wife, son, companion, co-worker say about you.
30. • If we don’t create “1st creation” using
self-awareness we will be handed over
the same by people/ circumstances/
conditions. We are second creature by
design, of our own first creation or
second creature by default of what others
gave us.
HABIT-2
BEGIN WITH END IN MIND
By Design OR By Default
“What lies behind us, what lies before us are tiny matters as compared to what lies with in us.” Oliver Wendell Ho
Imagine your funeral – Eulogy going on what would you like your wife, son, companion, co-worker say about you.
31. • By design we become principle centered
by default…
Habit 1 says: - you are the creator.
Habit 2 says: - The first creation.
HABIT-2
BEGIN WITH END IN MIND
By Design OR By Default
“What lies behind us, what lies before us are tiny matters as compared to what lies with in us.” Oliver Wendell Ho
Imagine your funeral – Eulogy going on what would you like your wife, son, companion, co-worker say about you.
32. • Habit –2 is based on leadership-
leadership is 1st creation.
Management is 2nd creation.
• Leader says we are in the wrong
jungle. Manager says,” shut up we
are making great progress”.
HABIT-2
BEGIN WITH END IN MIND
Leadership and Management
Two creators
33. We are more in need of a vision
/compass less of a road map.
Effectiveness and survival depends on
direction- right jungle- not on amount of
Effort. Efficient management without
leadership is straightening chairs on a
sinking TITANIC.
HABIT-2
BEGIN WITH END IN MIND
Leadership and Management
Two creators
34. o Proactively is based on
o Self awareness
o Expanded by imagination and
o Conscience
o Through imagination we can see world
with the glasses of our potentials.
HABIT-2
BEGIN WITH END IN MIND
Rescripting - becoming your first Creator
35. Conscience helps us take right path
(principles)- self-awareness with the
aid of imagination and conscience help
write our script. One of the most
inspiring Rescripting – ANWAR
SADAAT
HABIT-2
BEGIN WITH END IN MIND
Rescripting - becoming your first Creator
36. ANWAR SADAAT –born, brought up in
environs of haltered for ISREAL – made
speeches to destroy ISRAEL- detained in
CELL - 54 thought with end in mind—“
DAVID CAMP PACT.”
HABIT-2
BEGIN WITH END IN MIND
Rescripting - becoming your first Creator
37. Most effective way of beginning with
ends in Mind writhe a personal Msn
statement (PMS). It focuses on what you
want (CHARACTER) and to do
(CONTIBUTE AND ACHIEVEMENTS)
and values on which being or doing is
placed.
HABIT-2
BEGIN WITH END IN MIND
PMS
38. PMS is like a personal constitution –
fundamentally changeless. In over 200 yrs
there ve’ been 26 amendments- Ten of
which are in original bill of RIGHTS.
PMS is written constitution a yardstick to
evaluate and directed every move and
action.
HABIT-2
BEGIN WITH END IN MIND
PMS
39. PMS based on correct principles
provides timeless strength in midst of
change with it we can flow with
changes with out prejudice of
prejudgment.
HABIT-2
BEGIN WITH END IN MIND
PMS
40. To write a PMS, start from the very center
of circle of influence . Here our focused
efforts will achieve greatest results. This is
high lvl of PC work significantly impacting
efficiency of every aspect of our lives.
What at center of our life will be source of
our security, guidance, wisdom and
power.
HABIT-2
BEGIN WITH END IN MIND
AT THE CENTRE
41. SECURITY- its’ sense of worth and
identity. GUIDENCE- Source of direction
in life, map or frame of ref. WISDOM-
Perspective on life, sense of balance and
understanding. It embraces judgment,
discernment, and comprehension.
HABIT-2
BEGIN WITH END IN MIND
AT THE CENTRE
42. POWER- faculty or capacity to act. Vital
energy to make choices and decisions to
overcome deeply embedded habits. These
FOUR are interdependent- create great
force of noble personality. Weak at them
you are at mercy of circumstances/
conditions/ people.
HABIT-2
BEGIN WITH END IN MIND
AT THE CENTRE
43. Each of us has a center.
– Spouse centeredness
– Family centeredness
– Money centeredness
– Work centeredness
– Family centeredness
HABIT-2
BEGIN WITH END IN MIND
ALTERNATIVE CIRCLE
44. –Possession centeredness
– Pleasure centeredness
– Friend/ En centeredness
– Church centeredness
– Self-centeredness
Identify your circle – it may be
combination of some circles
HABIT-2
BEGIN WITH END IN MIND
ALTERNATIVE CIRCLE
45. Unlike all other centers, the center based
on principles doesn’t change. Principles
don’t react- they are not short cuts, quick
fixes they don’t die. They are fundamental,
classic truths, generic common
denominators. They are bigger than people
and circumstances .
HABIT-2
BEGIN WITH END IN MIND
Principle Centre
46. We are not omniscient , We are limited
but guided by conscience and deciding
by self awareness we can expand our
knowledge being sure that the light
house ( principles) won’t led us into
dark/ confusion.
HABIT-2
BEGIN WITH END IN MIND
Principle Centre
47. Wisdom
and guidance came from correct map and
map gives us direction Power comes from
principle centered living its’ power of
knowledgeable, self aware and proactive
unrestricted by attitudes behaviors that
limits others. Only real light of POWER is
circumstances picking one end of stick.
HABIT-2
BEGIN WITH END IN MIND
Principle Centre
48. Principles have circumstances attached
to them living by tem (+ve) or
otherwise. They are common to all,
irrespective of our moods, choices or
awareness.
HABIT-2
BEGIN WITH END IN MIND
Principle Centre
49. A paradigm is like pair of glasses- out of
which flows attitudes, behaviors. As
principle centered individual you stand
apart from the situation and evaluate
options. Any decision will serve one of
the other centers but with a difference.
you proactively choose your option.
HABIT-2
BEGIN WITH END IN MIND
Principle Centre
50. • Decision is effective since based on
principles.
• It contributes to ultimate aim of life.
• You feel comfortable about the decision;
you can focus on it and enjoy it.
• A principle centered, sees differently,
thinks differently. You have high
proactively and highly effective life.
HABIT-2
BEGIN WITH END IN MIND
Principle Centre
51. • Frankle detected not invented MSN in life.
Each one has a conscience- gives
uniqueness of our live and singular
contributes that we can make the first
creation.
– Habit –1 says ‘ you are programmer
– Habit –2 says “write the program ’
HABIT-2
BEGIN WITH END IN MIND
Writing and Using PMS
52. • A PMS takes deep introspection, careful analysis,
thoughtful expression and often many rewrites
before – final.
• Even then review it periodically to accommodate
changes brought in by years.
• Process of writing PMS/MS is as important as
MSN itself – it forces to think thorough priority
deeply, carefully and align behavior with belief.
HABIT-2
BEGIN WITH END IN MIND
Writing and Using PMS
53. • Imagination and conscience that drive habit
two are function of right brain. Research
says, right and left-brain specialize different
functions.
• LEFT HEMISPHERE is more Logical
/Verbal. It deals with Words, Parts &
Specific Analysis (i.e. to break
apart),Sequence Thinking & is Time
Bound
HABIT-2
BEGIN WITH END IN MIND
Using whole Brain
54. • RIGHT BRAIN is more Intuitive ,
Creative, Dealing with Pictures, with
whole and Relationship, with Synthesis,
with Simultaneous Thinking; Its not
TIME bound.
• One side dominates in each individual.
Ideal would be use both – That’s not easy
HABIT-2
BEGIN WITH END IN MIND
Using whole Brain
55. • “He who is good with hammer thinks
every thing is a nail.” ABRAHAM
MASLOW
• We primarily live in Left hemisphere
and right is subordinated.
HABIT-2
BEGIN WITH END IN MIND
Using whole Brain
56. Quality of our 1st creation is
talk/function of right brain. The more
we use it more we visualize, transcend
time and present circumstances to
project a holistic picture of what we
want to do and to be.
HABIT-2
BEGIN WITH END IN MIND
Ways to Tap right Brain
57. Sometimes we are forced into right brain.
Death of loved one,
and severe illness and financial setback and
we face hard questions, what is
important? What I am doing. But being
proactive we don’t have to wait for event
to get us to right brain.
HABIT-2
BEGIN WITH END IN MIND
Expand Perspective
58. No of ways are:-
• Write your own eulogy.
• Imagine 25th marriage anniversary
• Imagine your retirement
• As a student imagine its’ your last
semester live it like a good student who
wants to be remembered.
HABIT-2
BEGIN WITH END IN MIND
Expand Perspective
59. Personal leadership begins by writing
PMS,
it’s an on going process of keeping vision
and values before you and aligning life
to
most important things.
HABIT-2
BEGIN WITH END IN MIND
Visualization and Affirmation
60. • A good affirmation has five ingredients:-
– Personal
– Positive
– Present
– Visual
– Emotional
HABIT-2
BEGIN WITH END IN MIND
Visualization and Affirmation
61. • If I am a short tempered father, I might
write something like this, “ It deeply
satisfying (emotional) that I (personal)
respond (present tense) with wisdom
love firmness and self control (+ve)
when my children misbehave” I can
visualize, spend few minutes daily
totally relaxed- think of instances when
my children really misbehave.
HABIT-2
BEGIN WITH END IN MIND
Visualization and Affirmation
62. • I visualize in detail chair, dress my child
wearing, sweater I am wearing- then I
imaging him doing something really
stupid. I visualize myself dealing with
love, self control and power- This if done
on daily basis will change my behavior,
Visualize is important you visualize a
wrong thing result will be wrong thing.
HABIT-2
BEGIN WITH END IN MIND
Visualization and Affirmation
63. “All world class athletes and peak
performers are visualizers. They see it,
they feel it before they actually do it.
They begin with end in mind. When
you are in actual situation - its not
alien/foreign to you”.
DR CHARLES GARFIELD
HABIT-2
BEGIN WITH END IN MIND
Visualization and Affirmation
64. • Writing PMS ………the process of
writing distills, crystallizes and clarifies
thought and helps break whole into part.
We have different roles in life. When
we think we don’t think of the whole.
Loosing sense of proportion and
balance – natural ecology that is
necessary.
HABIT-2
BEGIN WITH END IN MIND
IDENTIFY ROLES AND GOALS
65. • Writing PMS ( including all roles ) gives
balance and harmony After selecting roles
- thinks of setting goals
• Now again into right brain (imagination,
creativity) Goals are your values, talent,
and sense of msn.
• An effective goal focuses on result not
activity- gives meaning to activity-
influences daily routine.
HABIT-2
BEGIN WITH END IN MIND
IDENTIFY ROLES AND GOALS
66. • Many families are managed on basis of
crises, quick fixes, instant gratification – not
on sound principles- People become cynical,
yelling overreacting.
• Core of the family is shared vision and
values – the changeless- by writing MS you
gives expression to the true foundation. It
gives continue, unity and direction to family.
HABIT-2
BEGIN WITH END IN MIND
FAMILY MSN STATEMENT
67. • Involving every member in the process of
writing is key to its effective use. ---IBM---
course run- sick man – evacuate on heli-
charted plane. IBM believes in dignity of
individual.
• Hotel extraordinarily good svc – each one
responsible –reason---evolution of OMS.
Remember “NO INVOLVEMENT –NO
COMMITMENT.”
HABIT-2
BEGIN WITH END IN MIND
ORGANIZATIONAL MSN STATEMENT
68. • Principle of Personal Management.
• Power of Independent Will.
• Four Generations of Time Management/
• Quadrant-II
• What it takes to say “NO”
• Quadrant –II Tool.
HABIT-3
Put First Things First
69. • Becoming Quadrant –II self Manager
• Living it.
• Advances of 4th Generations.
• Delegation
• Gofer delegation.
• Steward delegation.
• Quadrant-II Paradigm.
HABIT-3
Put First Things First
70. • Answer two questions,
– 1st what one thing if done (regularly)
would make a tremendous +ve influence
in your personal life?
– 2nd What one thing ….in professional
life?
HABIT-3
Put First Things First
Principles of Personal Mgt
71. • “Habit 3 is fulfillment of habit 1&2”
• Habit 1 says, “ You are creator (based on self
awareness, conscience, imagination and
independent will).
• Habit 2 is mental creation- based on
imagination- what can’t be seen, potential and
conscience provides guidelines.
• Habit 3-second creation –Physical –ex of
independent will.
HABIT-3
Put First Things First
Principles of Personal Mgt
72. • Leadership is right brain activity – When
you are asked yourself ultimate questions-
Now its time of Habit-3 The management,
Left-brain activity. “Manage from left
lead from right.”
HABIT-3
Put First Things First
Principles of Personal Mgt
73. • Independent will makes effective self-
management possible. To make choices and
decisions. Human will is amazing thing “
they beat the odds” Empowerment comes
from learning and how to use this great
endowments in decisions we make every
day.
HABIT-3
Put First Things First
Power of Independent Will
74. • Level of independent will is measured by
our personal integrity- “TO WALK OUR
TALK.” “HONOUR WITH SELF.”
• Effective mgt is putting first things first.
Leadership determines first things (priority)
and Mgt puts them first in day to day routine
- Discipline carrying is out.
HABIT-3
Put First Things First
Power of Independent Will
75. • For effective manager –discipline comes from
within. They have will power & integrity to
subdue your feelings. “COMMON
DENOMINATOR OF SUCCESS” by EM
GRAY, spent his life searching one common
denominator. He observed, “These people never
liked doing things other didn’t like but they
subdued their dislike to purpose.
HABIT-3
Put First Things First
Power of Independent Will
76. • “Organize and execute around priority” In
time management each generation builds on
one before it.
• 1st Notes and check lists- recognizing
important of things require time and energy.
• 2nd Calendars and appointment books- effort
to look ahead.
HABIT-3
Put First Things First
Four Generations of Time Mgt
77. “3rd generation made significant
contribution- only problem “Efficiency
focus creates expectation that clash with
opportunity to create rich relationship to
meet human needs to enjoy spontaneous
moments in daily life. There is an
emerging
HABIT-3
Put First Things First
Four Generations of Time Mgt
78. “There is an emerging 4th generation. Time
management is, “MISNOMER.”
“CHALLENGE IS NOT MANAGE
TIME BUT OURSELVES.” To give up all
planners is like “throwing baby out with
bath water.”
HABIT-3
Put First Things First
Four Generations of Time Mgt
79. Urgent Not Urgent
I II
IMP
Crises
Pressing
Problems
Prevention- PC
activities
Relationship
building/Plan/Cr
eative activities
NOT IMP
III IV
Interruption/call
Mail
/reports/meeting
Popular
activities
Trivia/busy work
Mail/Phone calls
Time wasters
Pleasant
activities.
HABIT-3
TIME Mgt. QUADRANT II
80. HABIT-3
Put First Things First
TIME Mgt. QUADRANT II
• Important is result focused – they are not urgent.
We react to urgent. Important, require more
initiative, more proactively. If we don’t practice
habit 2, we will be drifted into urgent.
• As long as we focus on quadrant-1 it keep
getting bigger and bigger and dominates us.
People beaten up by quadrant-1 escape to
quadrant IV. Yet individuals who spent time in
quadrant III, Urgent but not important “thinking
they are in Quadrant - I.”
81. HABIT-3
Put First Things First
TIME Mgt. QUADRANT II
• People spending life in quadrant III and IV,
spend irresponsible life. Effective people stay
out of III and IV; they shrink I to its proper size
and spent time in quadrant II. II is ‘Heart” of
effective management. Activities incl: -
– Building relationship
– Planning
– Exercising
– Preparation
82. HABIT-3
Put First Things First
What it takes to Say NO
• Only time to get for Quadrant-II is from III
and IV. To say, “Yes” to II you will have to
say “NO” to pleasant III and IV.
• Keep in mind you are always saying NO to
something if not to III and IV – then it’s to II.
• Question is if you are to falter, where ll’ you: -
– Inability to priority.
– Inability to organize around priority.
– Lack of discipline to execute.
83. HABIT-3
Put First Things First
What it takes to Say NO
• Most people (said) will say ‘discipline’-I
would say NO – its
• Habit- 2 priority. This has not planted into
your heart – you are not owned it. There are
many who recognize important Quadrant II
but they don’t have PMS to support their
efforts.
84. HABIT-3
Put First Things First
What it takes to Say NO
• They work on attitude, behaviors (not roots). If
you are money /spouse/ friend they will throw you
in Quadrant III and I reacting to foreign forces.
• Your independent will alone can’t discipline you.
As maxim goes “form follows function”
similarly “mgt follows leadership.” Its’ not
possible to say NO to the activities of Quadrant
III and IV, if you don’t have burning YES inside
you.
85. HABIT-3
Put First Things First
What it takes to Say NO
• 3rd generation- clarifies values and setting
goals priority activities- this is where time
mgt field is today. Critical limitations: -
– Daily planning –‘symbolizes’ urgency – it
doesn’t question important of daily activities.
Its basically priority quadrant I and III and
crises of the day.
–3rd generation lacks realism –over scheduling
day- frustration and escape to quadrant-IV.
86. HABIT-3
Put First Things First
What it takes to Say NO
Quadrant-II organizers need to meet six criteria: -
• Coherence
• Balance
• Quadrant -II focus
• A people dimension
• Flexibility
• Portability
87. HABIT-3
Put First Things First
Quadrant II Tools
Coherence
Harmony between vision and msn
and
roles and goal, priority and plans, desires
and discipline. Keep space for PMS on
planner to remind yourself.
88. HABIT-3
Put First Things First
Quadrant II Tools
Balance
Success in one area doesn’t
compensate failure in
other.
89. HABIT-3
Put First Things First
Quadrant II Tools
Quadrant -II focus
Planner must encourage quadrant-II
Organize WEEKLY BASIS –more balance
and context than daily planning
Business/ education and many facets of
society plan on weekly basis
Religions every 7th day.
“The key is not to priority what’s on your
schedule, but to schedule your priority.”
90. HABIT-3
Put First Things First
Quadrant II Tools
• A people dimension: - Your planner must
deal with people as well. Quadrant –II
requires subdued of schedules to people.
• Flexibility: - Tool should be servant not
master.
• Portability: -you may want to review
your PMS while riding the bus. Many 3rd
generation tools can easily be adapted.
91. HABIT-3
Put First Things First
Becoming Quadrant II Self Manager
Quadrant –II organization involves for key
activities: -
• Identify roles
• Selecting goals
• Schedules
• Daily adapting
92. HABIT-3
Put First Things First
Becoming Quadrant II Self Manager
Identify Roles
Write down key roles: -
• Individual
• Husband/ Father
• Manager
• Wife / Mother
• Religion
• Salesperson, etc.
93. HABIT-3
Put First Things First
Becoming Quadrant II Self Manager
Selecting Goals
You can see ahead with goals in roles and time
restrict them.
Writing PMS 2xhrs weekly – and 30x mins
weekly to examine
Can also review appointments already made - to
keep / relegate OR reschedule
“SHARPEN THE SAW”- & after writing all roles
you can put other things around these goals.
94. HABIT-3
Put First Things First
Becoming Quadrant II Self Manager
Daily Living
Taking a few minutes each morning to review
you schedule can put you in touch with
value based decisions you made as you
organize week
As well as unanticipated factors that may
have come up
3rd generation 1,2,3and A, B, C priority
gives needed order to planner
95. HABIT-3
Put First Things First
Becoming Quadrant II Self Manager
Living It
• Habit 1, says, “You are programmer”
• Habit 2 says, “ Write the program”
• Habit 3, says,
“ Manage/ live the program”
96. HABIT-3
Put First Things First
Becoming Quadrant II Self Manager
Living It
Living it is primarily function of
independent will, our self-discipline,
integrity and commitment
We are not OMNISCIENT there will be
changes to our schedule - We will do it with
inner peace since we work for principles and
schedules are our servants
97. HABIT-3
Put First Things First
Becoming Quadrant II Self Manager
Living It
Remember
“ effective with people and efficient with
things”
Remember
frustration is a function of expectations and
expectations are reflection of social mirror
– not our own values and priorities.
98. HABIT-3
Put First Things First
Advantages of 4th Generation
People are fed up with 3rd generation:-
– It defies principles that people are more important
– 4th generation of self-mgt is more advance than third in
five ways: -
• Its principle centered
• Its conscience oriented
• It defines your unique mission including values and
long-term goals
• It helps balance by identifying roles
• It gives greatest context through weekly organization.
99. HABIT-3
Put First Things First
DELEGATION- INCREASING PAND PC
We accomplish all we do through delegation
either to time or to other people.
If we delegate to time, we think efficiency. If
we delegate to the people, we think
effectively
Effective delegation to other is perhaps the
single most powerful high leverage
activity there is
100. HABIT-3
Put First Things First
DELEGATION- INCREASING PAND PC
Delegation involves others- its’ public victory
Since it involves personal management so its’
included here
A manager can delegate not producer who
values eggs only
When a producer spends an hour produces one
unit and manager spending one hour
produces 20 units
Delegation is Fulcrum
101. HABIT-3
Put First Things First
DELEGATION- INCREASING PAND PC
Out Put
Force
No Delegation Delegated
102. HABIT-3
Put First Things First
TYPES OF DELEGATION-
GOFFER DELEGATIONS
Gofer delegation is “go for this- go for that….”
They are producers. They focus on methods. Its’
one on one supervision
STEWARD DELEGATION
It’s focused on results instead of methods. Gives
people choice of methods and makes them
responsible. It takes more time in beginning but
its’ time well invested
103. HABIT-3
Put First Things First
STEWARD DELEGATION-
Steward delegation involves clear, up front
mutual understanding and commitment
regarding expectations in five areas: -
• Desired results
• Guidelines
• Resources
• Accountability
• Consequences
104. HABIT-3
Put First Things First
STEWARD DELEGATION-
My seven year - Stephan-Garden –green and clean-
No response
Why daddy, can you help me- garbage- it worked.
Trust is highest form of human motivation.
It brings out very best - it takes time, Trg and
Patience
Focus is on effectiveness not efficiency
Certainly you can do better than your kid
but – Don’t you want to empower him?
.
105. HABIT-3
Put First Things First
STEWARD DELEGATION-
With immature people specify
fewer desired result
more guidelines,
resources,
accountability,
interviews and
apply immediate consequences.
106. HABIT-3
Put First Things First
Quadrant II Paradigm
Every one habit (seven) is a
quadrant –II one. It deals with
important tings if done regularly
will make tremendous difference
in our lives.
107. HABIT-4
Think win/win
• Principle of personal leadership
• Six paradigms of human Interaction
• Best Option
• Win/Win or no deal
• Five dimensions of Win/Win
• Win / Win Management Training
• Win/Win Performance Agreement.
108. HABIT-4
Think win/win
Principle of Interpersonal Leadership
Once I worked for a company …… Stephan,
they are selfish… I felt the same…Manager
had a picture on wall. Racing Horses..Best
employ was to win “ Bermuda” trip. Here
was problem- they taught win/win but failed
to practice it- Here only one was winner and
all (rest) were losers. Habit of effective
interpersonal leadership is Think Win/Win.
109. HABIT-4
Think win/win
win/win
Win/Win is a frame of mind, where mutual
benefit in all human interactions is sought.
All parties fell good and committed.
Dichotomous thinking is flawed – win/win
says, there is plenty for every one. Its’ belief
in third alternative, its’ not your way, not
mine way – its’ better way.
•Lose/Win
•Lose/Lose
•Win
Win/Win or No Deal, Win/Win is not a technique, its’ philosophy of human interaction
110. HABIT-4
Think win/win
win/lose
• Its’ race to Bermuda- you win- I lose or I win
you lose.
• Win/Lose are prone to use position, power,
and credentials to get their way.
• Win comparisons are made among children
we script win/ lose in them.
• They are communicated that they are not
intrinsically lovable.
•Lose/Win
•Lose/Lose
•Win
Win/Win or No Deal, Win/Win is not a technique, its’ philosophy of human interaction
111. HABIT-4
Think win/win
win/lose
• Academic world reinforces win/lose scripting, a
competition not cooperation is at the heart of
education system.
• Similarly athletics…it is true with law. Without
resorting to peaceful means people resort to sue
someone.
• BUT most of the life is not competition- “Who
is winning in your marriage?”
112. HABIT-4
Think win/win
lose/win
• “I am looser”, “step on me”, “I am peace
maker”.
• No standard, no demands, n visions.
• They seek strength from popular or
acceptance. They have little courage to
express their feelings- they are easily
intimidated.
113. HABIT-4
Think win/win
lose/win
• Win/lose, love Lose/win they are fed on them.
• But Lose /win bury feelings which never die –
surface in an even uglier way
• Disproportionate rage, over reacting and
cynicism or common.
• It affects self-esteem and relationship with
others. Many swing back and forth between
win/lose and lose/ win.
114. HABIT-4
Think win/win
lose/lose
• When two lose/win face each other – result
lose/lose
• Divorce husband was order to pay half the
price of items to wife. He sold a 10,000$ worth
car for 25$ and paid half to wife?
• Loses/Lose is philosophy of war- of highly
dependent personal who don’t have any inner
direction
116. HABIT-4
Think win/win
Best Option
• Depends, in football both can’t win. You
may resort to Lose/win to genuinely affirm
someone”.
• There will be occasions when you can’t
afford losing - life of your child in danger.
So the best choice depends on reality.
• Win/lose in long run , eventually is a
lose/lose. In short, in the long run its not
win/win, all others will fail.
117. HABIT-4
Think win/win
Win/Win or No Deal
• Means if no mutual benefit we disagree
agreeably NO DEAL.
• No expectation, performances or contracts.
• It provides tremendous emotional freedom in
family relationship. If family cannot agree on
which video- no deal – they can do something
else.
118. HABIT-4
Think win/win
Win/Win or No Deal
• In the beginning of business deal its’ most
realistic approach. But not, when continuing
this relationship, in business.
• There are situation when no deal is not an
option, I would love to have compromised
win/win than to abandon my children.
119. HABIT-4
Think win/win
Five Dimensions of Win/Win
Win/win involves exercise of all human
endowments: -
• Self awareness
• Imagination
• Conscience
• Independent will, it involves mutual –
learning influence and benefits.
120. HABIT-4
Think win/win
Five Dimensions of Win/Win
• Win/win relationship begins with character
and moves towards relationship, out of
which flows agreement. Its’ nurtured in an
environment where structures and systems
are based on win/win. And it involves
processes we can’t achieve win/win ends
with win/lose or lose/win means.
121. HABIT-4
Think win/win
Five Dimensions of Win/Win
Win/win relationship begins with character
and moves towards relationship, out of
which flows agreement. Its’ nurtured in an
environment where structures and systems
are based on win/win. And it involves
processes we can’t achieve win/win ends
with win/lose or lose/win means.
124. HABIT-4
Think win/win
3x Character Traits for Win/Win
Integrity
Value we place on ourselves. Developed
by habit 1,2,and 3. We develop self-
awareness and independent will by
making and keeping meaningful
promises.
125. HABIT-4
Think win/win
3x Character Traits for Win/Win
Maturity
• Balance between courage and consideration.
• If a person can express his feelings and
convictions with courage balance with
consideras5te for others feelings and
considers he is mature
• Courage – Golden egg, consideration-PC
126. HABIT-4
Think win/win
3x Character Traits for Win/Win
Maturity
• Going win/win is tough; you have to be
nice and courageous, Empathic ,
confident – & brave
• If I am high on Courage, Low on
consideration I will think? Win /Lose
127. HABIT-4
Think win/win
3x Character Traits for Win/Win
Maturity
• To compensate for my lack of internal
maturity and emotional strength might
be from my credentials, seniority etc.
• If I am high on consideration, low on
courage I will think Lose/win.
128. HABIT-4
Think win/win
3x Character Traits for Win/Win
Abundance Mentality
• Paradigm that there is plenty there for
every one, it flows from personal worth
and security
• Opposite to scarce mentality
• Results in sharing of prestige recognition,
profits.
129. HABIT-4
Think win/win
3x Character Traits for Win/Win
Abundance Mentality
• Opens up possibility, options, alternatives
and creativity.
• Public victory is an outgrowth of
Abundance Mentality paradigm.
130. HABIT-4
Think win/win
Five Dimensions of Win/Win
RELATIONSHIP
• Without trust best solution is compromise
• But when EBA is high, credibility is no
longer an issue. So we are focused on
issues, not personalities or positions.
• Even though we see things differently- we
are ready to listen each other.
131. HABIT-4
Think win/win
Five Dimensions of Win/Win
RELATIONSHIP
• Old/Young lady- but We respect it is third
alternative, synergistic one
• Dealing with win/lose is test of win/win the
focus should be circle of influence
• You make deposits into EBA. Stronger you are,
more genuine your character- Higher your level
of proactively more you are commitment to
win/win- more influence you enjoy.
132. HABIT-4
Think win/win
Five Dimensions of Win/Win
RELATIONSHIP
• Its’ beyond transactional leadership into
transformational leadership –transformed
individual involved as well as relationship
• If no way out- you are NO DEAL
• An arrangement means very little in letter
without the character and relationship
based to sustain it.
133. HABIT-4
Think win/win
Five Dimensions of Win/Win
AGREEMENTS
• From relationship flow agreements that give
definition and direction to win/win
• They are called Performance agreements or
partnership agreements - from hovering
supervision to self supervision- from position
to partners
134. HABIT-4
Think win/win
Five Dimensions of Win/Win
AGREEMENTS
• Delegation (five elements) provides
structure for win/win agreement
between employer and employees-
between groups of people cooperation
focused on common objective.
135. HABIT-4
Think win/win
Five Dimensions of Win/Win
AGREEMENTS
• Following five elements WHICH give
win/win a life of their own, are : -
–Desired results
–Guidelines
–Resources
–Accountability
–Consequences
136. HABIT-4
Think win/win
Five Dimensions of Win/Win
WIN/WIN MGT TRAINING
• Projects of banking institution COST $7,50,000
selecting students…Twenty-two weeks assigned
in various department over six month…. and
then the appointment followed.
• Our assignment .. to evaluate program…
difficulty in getting clear picture. What they
should be able to do at the end of course?
137. HABIT-4
Think win/win
Five Dimensions of Win/Win
WIN/WIN MGT TRAINING
• Answers were vague and often contradictory.
Training program dealt with methods. We
based our program on different paradigm
called, “ learner –Controlled instruction.”
• It was a win/win ….. Involved identifying
specific objectives ….. Criteria …guidelines,
resources, accountability.
138. HABIT-4
Think win/win
Five Dimensions of Win/Win
WIN/WIN MGT TRAINING
• Consequences promotion to assistance
manager. 100% objectives … consolidated
to 39.
• Trainees highly motivated by promotion and
salary. We gave them criteria guidelines
resources—finished 3-1/2 weeks.
139. HABIT-4
Think win/win
Five Dimensions of Win/Win
WIN/WIN MGT TRAINING
• Administration resisted. How they finished
in 4 weeks what took us six months.
• Objective were added, they took 1-1/2 week
(total 5 weeks).
• They went to libraries; to department to
teachers… they brainstormed and
cooperated.
140. HABIT-4
Think win/win
Five Dimensions of Win/Win
WIN/WIN PERFORMANCE AGREEMENT
• Focus on result not methods. People evaluate
themselves.
• Delegation is central activity of management.
Manager can serve like a pace car.
• HE can get things going and then can get out of
the way. His job then on is to remove oil spills
141. HABIT-4
Think win/win
Five Dimensions of Win/Win
WIN/WIN PERFORMANCE AGREEMENT
• He can increase his span of control. HE can
supervise 20, 30, 50 or more
• IN such agreement consequences become
natural or logical results of performance. People
involved know them
• Every thing is clear from beginning, clear
expectation- they are liberating- only personal
integrity and trust can maintain team.
142. HABIT-4
Think win/win
Five Dimensions of Win/Win
SYSTEMS
• Win/Win needs support of system. You get what
you reward, win/lose or lose/win.
• “A large real state organization- in ME- 800 sales
representatives -Awards – Most sales - 40 were
awarded… 760 lost….. organization/ aligned
system to win/win . Criteria set .. Next year out of
1000, 800 received awards – each one produced
much more than last years' 40 combined
143. HABIT-4
Think win/win
Five Dimensions of Win/Win
SYSTEMS
• For win/win, training, plan communication,
budgeting and information all systems must
support it and compensation system- they all
are to be abased on win/win
• So often the problem is with the system not
people. Good people in bad system can’t
produce.
144. HABIT-4
Think win/win
Five Dimensions of Win/Win
PROCESSES
• There’s no way to achieve win/win with
win/lose or with lose /win
• Essence of principled negotiation is to
separate personal from the problem- focus on
interests no positions.
145. HABIT-4
Think win/win
Five Dimensions of Win/Win
PROCESSES
For win/win solution following four steps are
suggested: -
• See problem from others point of view.
• Identify key issues and concerns.
• What results
• Identify options to achieve those results.
146. PUBLIC VICTORIES
• Paradigm of Interdependence
• EBA
• Six Major Deposits
• Laws of Love and Life
• P- Problems are PC- Opportunities
• Habits of Interdependence
147. PUBLIC VICTORIES
PARADIGM OF INTERDEPENDENCE
• There can be no friendship with out
confidence and no confidence with out
integrity”. SAMUEL JOHNSON
• Private victories precede Public victories,
independence before interdependence.
Algebra before Calculus
• If you are not a success with yourself you
can’t be successful with others
148. • Self-discipline and self-mastery are
foundation for good relationship with
others
• Real ingredient of good relationship is not
what we say or do but what we are. So
place to begin good relationship is inside
ourselves, our circle of influence our
character
PUBLIC VICTORIES
PARADIGM OF INTERDEPENDENCE
149. • Interdependence opens up worlds of
opportunities, rich associations for learning,
love…. Its’ also where we feel greatest
pain, frustration, road blocks to happiness
and success.
• WE can often live for years with chronic
pain of our lack of vision, leadership or
mgt, because pain is chronic, we get used to
it; we learn to live with it.
PUBLIC VICTORIES
PARADIGM OF INTERDEPENDENCE
150. • But our interactions with others problems
are acute, we can’t live with it. We resort to
quick fixes. Personality Ethic.
• But until we stop treating symptoms, we
can’t get to the solution. We need P/PC
balance.
PUBLIC VICTORIES
PARADIGM OF INTERDEPENDENCE
151. • Its’ amount of Trust that’s’ been built up
in relationship
• If I make (EBA) deposits with you
through courtesy, kindness, honesty and
keeping my commitments. I build up a
reserve- my mistakes will be
compensated by this (EBA) reserve
PUBLIC VICTORIES
EMOTIONAL BANK ACCOUNT
152. • “When trust account is high comm is
easy instant and effective”
• If trust level is low I am walking on a
mine field. I measure every word, its’ a
tension city, a memo haven.
• People live in compromise- only sex,
children and social pressures or image
protection can save the marriage
PUBLIC VICTORIES
EMOTIONAL BANK ACCOUNT
153. • If things are still not taken care off- “fight
or flight”. Marriage most intimate most
potentially rich, joyful, satisfying and
productive relationship between two
people on earth
• P/PC lighthouse is there we can either
break ourselves against it or use it to our
advantage
PUBLIC VICTORIES
EMOTIONAL BANK ACCOUNT
154. • Probably most important deposit can be
made by listening just listening-
listening to understand
• Its’ harder requires patience to establish
roots after no body pulls a flower out to
see how roots are coming.
PUBLIC VICTORIES
EMOTIONAL BANK ACCOUNT
155. • Understand the individual
• Attending to the little things
• Keeping commitments
• Clarifying Expectations
• Showing Personal integration
• Apologizing sincerely; when you make
a withdrawal.
PUBLIC VICTORIES
SIX MAJOR DEPOSITS
156. • This most important deposit, key to all other
deposits.
• My friend’s son developed avid interest in
baseball, my friend spent a lot of money and
time to go and witness a tournament spread
over six weeks.
• I asked him, “Do you like base ball?” “NO”
he said, “but I like my son that much.
PUBLIC VICTORIES
DEPOSITS – Understanding the Individual
157. • What is important to other person is as
important to you as the other person is to
you
• When we decide what others need we
project our intentions on the behavior of
others?
• Golden rule says, “Do unto others as you
would have others do unto you.”
PUBLIC VICTORIES
DEPOSITS – Understanding the Individual
158. In relationship the little things are the bug
things. “I remember going for movie with two of
my sons. In he middle of movie Sean (younger-
4) went to sleep. We came out, it was cold I took
off my coat and wrapped it around Sean;
Stephan (6-years) was looking … next day ….
Stephan broke into tears …. Daddy will you take
care of me as you took care of Sean, if I fell
asleep and felt cold.”
PUBLIC VICTORIES
DEPOSITS – Attending Little Things
159. • Keeping commitment a major
deposit and vice versa
• Probably the biggest withdrawal is to
make a promise, which is important to
him and then not to come through it
• If promise can’t be kept explain the
situation thoroughly and get released
from commitment
PUBLIC VICTORIES
DEPOSITS – Keeping Commitments
160. • Cause of almost all relationship
problem is ambiguous expectation
around roles and goals
• Many expectations are implicit- like
expectation of pair out of marriage.
• But when we assume our expectations
are understood (without stating) this
creates (-ve) energy.
PUBLIC VICTORIES
DEPOSITS – Clarifying Expectations
161. • Deposit is make expectations explicit
and clear in the beginning
• Takes investment of time, effort up
front, saves great amount of time and
effort down the road.
PUBLIC VICTORIES
DEPOSITS – Clarifying Expectations
162. • Personal integrity creates trust and is the
basis of many different kinds of deposits,
Integrity is not mere honesty.
• Honesty is telling the truth, in other
words, conforming our words to reality.
Integrity is conforming reality to our
words- other words, keeping promises
fulfilling expectations
PUBLIC VICTORIES
DEPOSITS – Showing Personal Integrity
163. • Requiring an integrity character, oneness,
primarily with self but also with life, one of
the most important ways to manifest integrity,
“Be loyal to those who are not present.”
Key to ninety-nine is one
• Integrity means you treat people with same
yardstick – People start trusting you. “Its’
greater to be trusted than to be loved.”.
PUBLIC VICTORIES
DEPOSITS – Showing Personal Integrity
164. • “Its’ the weak who are cruel, gentleness
can be expected from; the strong” LEO
RASKIN
• A person must possess himself and have a
deep sense of security in fundamental
principles and values in order to genuinely
apologize.
PUBLIC VICTORIES
DEPOSITS – Apologize sincerely after mistake
165. To be a deposit an apology must
be sincere and it must be
perceived as such.. People can
forgive mistake but not the
mistake of heart the ill intentions,
the cover up.
PUBLIC VICTORIES
DEPOSITS – Apologize sincerely after mistake
166. • When we deposit unconditional love,
we live laws of love; we encourage
others to live laws of life
• Our unconditional love help others feel
secure, safe, validated and affirmed in
their essential worth, indent and
integrity.
PUBLIC VICTORIES
LLAW OF LIFE AND LAW OF LOVE
167. • When we counsel, when we plead, we set
limits and consequences. But we love
regardless.
• “Its’ more noble to give yourself
completely to one individual than to labor
diligently for the salvation of masses.”
DAG HAMMARSKJOLD SGUN.
PUBLIC VICTORIES
LLAW OF LIFE AND LAW OF LOVE
168. • When parents see problems of their
children as opportunities to build
relationship. It changes parent child
interaction.
• Gives parents more leverage and
children a sense that they are valued. It
is true for business and other
department.
PUBLIC VICTORIES
LLAW OF LIFE AND LAW OF LOVE
169. Its’ impossible to achieve public
victory with popular win/win
negotiation ‘ techniques’ or ‘
reflective listening’ techniques has
focus on ‘personality and truncate
character.
PUBLIC VICTORIES
HABITS OF INTERDEPENDENCE
170. HABIT-5
FIRST SEEK TO UNDERSTAND
• Principles of Empathic listening.
• Character and communication.
• Empathic Listening.
• Diagnose before Prescription.
• Four Autobiographical responses.
• Under sting and Perception
• Then seek to understand
• One on One.
171. HABIT-5
FIRST SEEK TO UNDERSTAND
Principle of Empathic Listening
Suppose you develop eyes trouble- visit
optometrist – After brief listening he hands you
over his glasses saying “ These are good and
served him good for ten years.” Similarly, how
we often diagnose before we prescribe in
communication? WE want to fix things with
good advice- failing to diagnose. Most
important principle I have learned in field of
interpersonal relationship, “Seek first to
understand, then to be understood.”
172. HABIT-5
FIRST SEEK TO UNDERSTAND
Four Basics of Communication
Four basic types of communication: -
• Reading
• Written
• Speaking
• Listening
173. HABIT-5
FIRST SEEK TO UNDERSTAND
Four Basics of Communication
We spent years learning, reading, writing and
speaking. But what about listening?
• Real key to your influence is your example, -
it flows out of character- not people say about
you.
• Character radiates and communication- and if
your private performance doesn’t square with
your public performance, its very hard for me
to open up with you.
174. HABIT-5
FIRST SEEK TO UNDERSTAND
Four Basics of Communication
And unless I open up, can you
counsel me. You may say you
appreciate me, but how can you
appreciate me when you don’t even
understand me? You can’t do it with
techniques. You will have to build
the skills of empathic listening.
175. HABIT-5
FIRST SEEK TO UNDERSTAND
Empathic Listening
• “Seeking first to Understand” involves a very
deep shift in paradigm.
• Most people listen to reply. They are either
speak or preparing to speak.
• A father once told me,” I can’t understand my
kind. He just won’t listen to me”. “I thought
had to understand another person, you needed
to listen to him”.
176. HABIT-5
FIRST SEEK TO UNDERSTAND
Empathic Listening
When other person speaks, we are usually
Listening at one of four levels: -
• Ignoring
• Pretending
• Selective listening
• Alternative listening.
• The fifth and highest level is Empathic
Listening.
177. HABIT-5
FIRST SEEK TO UNDERSTAND
Empathic Listening
Empathic Listening is not referring to
“Active” or “Reflective” listening. These last
two levels may not project your
autobiography- but motive of listening is
autobiographical.
Empathic listening means listening with intent
to understand. Its’ getting into other man’s
frame of reference.
178. HABIT-5
FIRST SEEK TO UNDERSTAND
Empathic Listening
Empathy is not Sympathy. Sympathy is
form of agreement, judgment
(Mountaineers example -
sympathy/empathy).
Sympathy makes people dependent.
Unlike sharing Empathy is
understanding other person’s position
emotionally/intellectually.
179. HABIT-5
FIRST SEEK TO UNDERSTAND
Empathic Listening
Experts estimate: -
• 10%- of comm represented by words.
• 30%- sounds.
• 60%- body language.
• In empathic listening you listen with
your ears, your eyes and heart. You listen for
behavior. You use right brain and left-brain.
You sense, intuit and feel.
180. HABIT-5
FIRST SEEK TO UNDERSTAND
Empathic Listening
Empathic listening is a great EBA deposit- it
gives a person “Psychological Air”.
“Satisfied needs don’t motivate”- Next to
physical survival is “Psychological Aurvival”-
i.e. to be understood, to be affirmed, to be
validated to be appreciated.
When you listen with empathy you give
psychological air to other person.
181. HABIT-5
FIRST SEEK TO UNDERSTAND
Empathic Listening
Seeking first to understand, diagnose before you
prescribe- it is hard. Its’ easier to had over
your pair of glasses.
Empathic listening is risky. It takes a great deal
of security to go into deep listening experience
because you open yourself- You may be
influence.
To understand. Habit 1,2,and 3 give you
required inner core – the changeless.
182. HABIT-5
FIRST SEEK TO UNDERSTAND
Diagnose before you Prescribe
If you don’t have confidence in diagnose you
won’t have confidence in prescription.
A good lawyer almost writes the opposite
attorney’s case before writes his own.
Good engineer evaluates stresses at work,
before designing bridges… Key to good
judgment is understanding.
By judging first a person will never fully
understand.
183. HABIT-5
FIRST SEEK TO UNDERSTAND
Four Autobiographical Responses
Because we listen autobiographically we tend
to respond in one of four ways
• We evaluate
• We probe
• We advise
• We interpret
184. HABIT-5
FIRST SEEK TO UNDERSTAND
Four Autobiographical Responses
We try to figure out people, to explain
their motives, their behavior, based on our
motives and behaviors.
Constant probing is one of he reason parents
don’t get close to their children.
He knows the moment he comes out with
the problem he, “didn’t I tell you.”
185. HABIT-5
FIRST SEEK TO UNDERSTAND
Four Autobiographical Responses
Empathic listing involves four developing
stages:
• 1st-least effective is “mimic content”
• 2nd-rephrase content-little more effective.
• 3rd-you reflect feelings.
• 4th, 2nd, 3rd , you rephrase and reflect
feelings.
186. HABIT-5
FIRST SEEK TO UNDERSTAND
Four Autobiographical Responses
As a doctor you can’t say, “I am in hurry, take this
diagnose, I can’t diagnose.”
I remember one time writing in a room on North
shore of Oahu, Hawaii. I had opened two
windows- wind picked up- scattering my
unnumbered pages.
I trying frantically to run after them- Finally I
realized to close one window by spending 10
seconds.
187. HABIT-5
FIRST SEEK TO UNDERSTAND
Understanding and Perception
As you learn to listen deeply - You see
young lady/ I see old lady and both can
be right.
You may look world through, “spouse
center” and I “money center” –You may
be scripted in “Abundance Mentality”, I
in “scarce Mentality”
188. HABIT-5
FIRST SEEK TO UNDERSTAND
Understanding and Perception
You may approach with “ right brain”, I “left
brain”.
We lived for years on our paradigms and thought
only “we know facts”
But now we can work together- Answer is Habit-
5. Its’ first step in process of win/win.
Even other person is not coming from same
paradigm, seek first to understand.
189. HABIT-5
FIRST SEEK TO UNDERSTAND
Then Seek to be Understood
Knowing how to be understood is other
part of Habit-5. Equally important to
reach win/win solution
Seeking to understand requires
consideration- and to be understood
requires courage. Win/win requires high
degree of both. Early
190. HABIT-5
FIRST SEEK TO UNDERSTAND
Then Seek to be Understood
Greeks had magnificent philosophy.
• Ethos- Faith people have in you
• Pathos- Empathic side- feeling
• Logos-Logic- reasoning part of
presentation
Sequence is important people go straight
to Logos.
191. HABIT-5
FIRST SEEK TO UNDERSTAND
One on One
Habit-5 is in center of your circle of
influence. Don’t waste time in circle of
concern
Habit –5 is inside-out approach. When
you listen empathically you become
inalienable- key to influence is to
become influence-able
192. HABIT-5
FIRST SEEK TO UNDERSTAND
One on One
Spend time on children, One on one.
Listen to them; understand them.
Build EBA, give air
Go out with spouse on a regular basis.
Have dinners. Listen to each other,
seek to understand. See life through
each other eyes
193. HABIT-5
FIRST SEEK TO UNDERSTAND
One on One
Similarly in business spend time with
each employ. When you listen you
learn.
When we deeply listen each other-
creative solution and third alternative
Our differences become stepping-stones
for synergy.
194. HABIT- 6
SYNERGY
• Synergy of creative Cooperation
• Synergic communication
• Synergy in class room
• Synergy in Business
• Synergy and communication
• Negative Synergy.
195. HABIT- 6
SYNERGY
• Valuing the Difference.
• Force field Analysis
• All Nature is Synergy
• Fishing for the 3rd
Alternative.
196. HABIT- 6
SYNERGY
PRINCIPLES OF CREATIVE COOPERATION
I take as my guide through hope of a
saint: -
• “ In crucial things, unity
• In important things, diversity
• In all things, generosity.” GEORGE BUSH
Exercise of all other habits prepares us
for ht habit of Synergy.
197. HABIT- 6
SYNERGY
PRINCIPLES OF CREATIVE COOPERATION
Synergy- highest activity in all life- true
tests of all other habits
It focuses on
• Four human endowments
• Win/win
• Skill of empathic communication.
198. HABIT- 6
SYNERGY
PRINCIPLES OF CREATIVE COOPERATION
On toughest challenge we face in life-
catalyzes, unifies and unleashes the
greatest powers with people
Synergy -?
Its’, “the whole is greater then the sum
of its parts.”
199. HABIT- 6
SYNERGY
PRINCIPLES OF CREATIVE COOPERATION
Creative process terrifying - you don’t
know exactly where its’ going to lead
- confront an entirely new and unknown
wilderness.
You become pathfinder, opening new
possibilities, new territories, and new
continents.
200. HABIT- 6
SYNERGY
PRINCIPLES OF CREATIVE COOPERATION
Synergy is everywhere in nature. The very
way a man and woman bring a child into
the world is synergistic.
Essence of synergy is value the difference-
Build on them.
Synergy can create new script for the next
generation- less protective, less adversarial
less selfish- more open, more trusting.
201. HABIT- 6
SYNERGY
SYNERGY COMM
Comm synergy opens mind, heart and
expression o to new possibilities,
alternatives and options
Many people never experienced a moderate
degree of synergy in their family life.
They wasted their life- because they
never tapped great potential laying in
them.
202. HABIT- 6
SYNERGY
SYNERGY COMM
An occasional /accidental synergistic event
may form part of their memory but That is
“ a miracle” to them
But these things can be produced regularly.
But it requires enormous personal
security, openness and a spirit of
adventure.
203. HABIT- 6
SYNERGY
SYNERGY COMM
Since creative endeavors are somewhat
unpredictable, seem ambiguous
and unless people have high tolerance for
ambiguity and get their
security from integrity to principles and
inner values they find it unnerving and
unpleasant to be involved in highly
creative enterprises.
204. HABIT- 6
SYNERGY
SYNERGY IN CL ROOM
There are times neither teacher knows nor
students are sure what’s going to happen.
In an open environ comes
brainstorming, where spirit of evolution
is subdued to spirit of creativity,
imagination and intellectual network.
Synergy is collective agreement to
subdued old scripts and to write a new
one.
205. HABIT- 6
SYNERGY
SYNERGY IN CL ROOM
Synergy sometimes leads to harsh ugly facts
of life- and we dread it- we tend to be
more protective
Its’ like administrator who as a reaction to
few individuals misuse /abuse of
rules drafts new rules to limit the
freedom of all
206. HABIT- 6
SYNERGY
SYNERGY IN CL ROOM
The more empathic you are, more open are
you- providing security to others
to open up and they express
Themselves
People with half sentences start reading
each other completely – Opening new
doors of …….
207. HABIT- 6
SYNERGY
SYNERGY IN BUSINESS
Far eastern philosophy, “we seek not to
imitate masters, rather we seek
what they sought.”
208. HABIT- 6
SYNERGY
SYNERGY & COMM
Synergy comm attitude is, “if a person of
you intelligence and competence and
commitment disagree with me, then there
must be something to your
disagreement that I don’t understand and I
need to understand”
210. HABIT- 6
SYNERGY
SYNERGY & COMM
• Defensive means = 1+1 =1(or less)
• Respectful = 1+1 = 2
• Synergy = 1+1 = 8 OR
16 OR 50+.
211. HABIT- 6
SYNERGY
FISHING FOR THIRD ALTERNATIVE
How comm matters in interpersonal
relationship, “ Its’ vacation time, Husband
wants his family and children to go (long
planned) to country camp and fishing.
Children are excited about it but wife wants
to go to see her ailing mother…… “She is
not all that ill, and she has your sister- we
have been planning for so long”
212. HABIT- 6
SYNERGY
FISHING FOR THIRD ALTERNATIVE
“My mom is more important then fishing,
and she is my mother too” she retards
If they have high deposits they understand
each other’s position.
They can camp near her mother’s town. They
can divide leave (not family). They can plan
to spend a week with her mother after wards
213. HABIT- 6
SYNERGY
FISHING FOR THIRD ALTERNATIVE
And if they see it differently this will breed
discontentment, polarization and
withdrawal from EBA
They can never go for middle way- the 3rd
alternative
When they understand each other they are on
the same side and problem on the other side.
Husband understands wife’s’ feelings and
wife understand him and children’s’
214. HABIT- 6
SYNERGY
NEGATIVE SYNERGY
Third alternative is major paradigm shift from
dichotomous approach.
Dependent people have high need to clone
others. They don’t know the very strength
of relationship is having others point of
view
Unity is complementation not sameness,
sameness is uncreative.
215. HABIT- 6
SYNERGY
NEGATIVE SYNERGY
Being principled makes us whole- Integrated,
We have access to both intuitive, creative and
visual right brain and analytical, logical left-
brain
And when the whole brain is working – life is
not just logical, it’s emotional too. Manage
from the left lead from the right
Can you have children if you don’t value the
difference? Its’ an act of SYNERGY.
216. HABIT- 6
SYNERGY
NEGATIVE SYNERGY
Being principled makes us whole- Integrated,
We have access to both intuitive, creative right
brain and analytical, logical left-brain
And when the whole brain is working – life is
not just logical, it’s emotional too. Manage
from the left lead from the right
Can you have children if you don’t value the
difference? Its’ an act of SYNERGY.
217. HABIT- 6
SYNERGY
VALUING THE DIFFERENCE
Key is- to realize - every one sees the world not
as it’s but as he is. To be truly effective - know
own limitations and recognizes others
potentials/resources. It adds to knowledge
When we are left to our own brain/experience
we are short on data. Is it logical that two
people disagree and both are right- its’ not
logical its’ psychological
218. HABIT- 6
SYNERGY
VALUING THE DIFFERENCE
Young lady /old lady- we interpret differently
because we are conditioned as such
Unless we value the differences and recognize
that life is not always either – or- we can’t
transcend this condition
When we differ – I say OK let me see how you
see it. If two have same opinions one is
unnecessary
219. HABIT- 6
SYNERGY
VALUING THE DIFFERENCE
When I talk to somebody who differs,
it :-
• Adds to my knowledge
• Affirm you, I create synergy
220. HABIT- 6
SYNERGY
VALUING THE DIFFERENCE
Once upon a time animals decided they must do
something heroic --- Adopted and activity
curriculum.. Duck was excellent in swimming
but—Rabbit was at top in running but----
Squirrel was good in climbing but----Eagle a
problem ---- child --- On top at climbing but
insisted on using his own means to do it. At the
end of the year an abnormal eel
221. HABIT- 6
SYNERGY
VALUING THE DIFFERENCE
an abnormal eel that could swim exceedingly
well and could also run, climb and fly a little
had the highest average and was valediction.
The dogs stayed out of school and fought the
tax levy because administration would not
add digging and burrowing to curriculum.
They sent their children to private
schools.
222. HABIT- 6
SYNERGY
FORCE FIELD ANALYSIS
Synergy; is powerful in dealing with (-ve)
forces that works against growth and
change. Sociologist KURT LEWIN
developed a “force field Analysis”
224. HABIT- 6
SYNERGY
FORCE FIELD ANALYSIS
Driving forces generally are (+ve) reasonable,
logical conscious and economical
Juxtaposition (-ve) forces are often (-ve),
emotional, illogical, unconscious and
social/psychological
Both sets are real and must be taken into
account
225. HABIT- 6
SYNERGY
FORCE FIELD ANALYSIS
To improve upon its’ necessary to add to
(+ve) forces, but you will have to act on (-
ve) forces to reduce/eliminate them
Adding to (+ve) forces alone will bring
some temporarily results – in long run that
will not work - It’s like pressing against
the spring
226. HABIT- 6
SYNERGY
FORCE FIELD ANALYSIS
But when you introduce synergy, you use
Motive of Habit-4,
Skill of Habit–5,
and Interaction of Habit-6
to work directly on restraining forcers
As a result new vision, shared goals are
created
227. HABIT- 6
SYNERGY
ALL NATURE IS SYNERGISTIC
Although you can’t control paradigm of others
a great deal of synergy is within your circle of
influence
Your internal synergy is completely in your
circle of influence
You can respect both – analytic and creative
side of yours
You can use their difference to catalyze
creativity
228. HABIT- 6
SYNERGY
ALL NATURE IS SYNERGISTIC
You can use their difference to catalyze
creativity
Use others’ difference to improve
/expand your knowledge to improve
upon your point of view
229. HABIT- 7
RENEWAL - SHARPEN THE SAW
• Principles of Balance Renewal
• Four dimensions of Renewal
• Physical
• Spiritual
• Social/emotional
• Scripting Others
• Balance in Renewal
• Synchronize in Renewal
• Upward spiral
230. HABIT- 7
RENEWAL
PRINCIPLES OF BALANCE SELF RENEWAL
“Sometimes
when I consider
what tremendous consequences
come
from little things… I am tempted to
think …. There are
no little things.”
231. HABIT- 7
RENEWAL
PRINCIPLES OF BALANCE SELF RENEWAL
Suppose you were to come upon someone in
the woods working feverishly to saw down
a tree
“How long have you been doing it?”
“Over five hours”
“Why don’t you take five minutes break to
sharpen the saw?”
“I don’t have the time to sharpen the saw”
232. HABIT- 7
RENEWAL
FOUR DIMENSIONS OF BALANCE RENEWAL
Habit-7 is personal PC. It’s preserving and
enhancing. Its renewing four dimensions,
physical,
spiritual,
social
and mental
233. HABIT- 7
RENEWAL
FOUR DIMENSIONS OF BALANCE RENEWAL
Physical: - Exercise, Nutrition, Stress mgt
Spiritual: - Value clarification and cmt,
study and meditation.
Social/Emotional: - Service, Empathy, Sync
and Intrinsic security.
Mental: - Reading, visualization, planning
and writing
234. HABIT- 7
RENEWAL
FOUR DIMENSIONS OF BALANCE RENEWAL
Ex is Quadrant-II activity, its’ not urgent-
as a result - sooner or later we find
ourselves in Quadrant-I- dealing with
health problems and crises
It requires 30 mins every 2nd day and it
tremendously effects complete week
And it needs no special equipment
235. HABIT- 7
RENEWAL
FOUR DIMENSIONS OF BALANCE RENEWAL
A good ex program attends three areas: -
Endurance
Aerobic ex. Min fitness is to keep heartbeat
for 30 mins at 100 pulse/min. Ideally you
should try to raise your heart rate. It’s
accepted to be 220 less age. If the age is
30yrs, the formula will be: -
220-30 = 190x 0.6 = 114
236. HABIT- 7
RENEWAL
FOUR DIMENSIONS OF BALANCE RENEWAL
Flexibility
It comes through stretching – warm up -
before and after stretching
Strength
Pull-ups, push-ups, sit ups and weights.
You won’t like it but be proactive
whether its’ raining or any other problem
237. HABIT- 7
RENEWAL
SPRITUAL DIMENSION
Renewing spiritual dimension gives
ldrshp to life. It’s your core, center, and
cmt to your value system
Immersion in great literature or great
music can provide a similar
renewal of the
spirit for some
238. HABIT- 7
RENEWAL
SPIRITUAL DIMENSION
Arthur Gordon story when he had lost interest
in life – it was growing worse day by day
Finally when doctor couldn’t find any thing
wrong with him instructed him to follow his
advice for one day
He gave him four prescriptions and told him –
go to the place you liked most and read them
at 9, 12, 15 and 18’ O clock respectively
239. HABIT- 7
RENEWAL
SPIRITUAL DIMENSION
Next morning went to beach,
• First prescription “listen carefully”……
began listening sounds and silence it gave
him inner peace.
• Second prescription “Try reaching back.”
• Third prescription It read, “Examine your
motives”.
240. HABIT- 7
RENEWAL
SPIRITUAL DIMENSION
At first he was defensive …. Then he
wrote, “If ones motives are wrong
nothing can be right --- and the true
motive is service.”
• Fourth prescription “ Write your
worries on the sand”. They all were
washed away by waves
241. HABIT- 7
RENEWAL
SPIRITUAL DIMENSION
“I have so much to do today, I will
need to spend another
hour on my knees”
MARTIN LUTHER
“The greatest battles of life are
fought out daily in silent chambers
of soul”
242. HABIT- 7
RENEWAL
MENTAL DIMENSION
After leaving formal education we let our
minds atrophy- not doing series
reading, no writing - we spend time
watching TV
Time consumption by TV is 35-45
hours/week (USA). Its’ as much time, as
invested in any JOB
243. HABIT- 7
RENEWAL
MENTAL DIMENSION
Habit –3 is required to control it. Like body,
TV is good servant and poor master
Extremely important to Train mind, to stand
apart and examine its own program. That’s
the definition of liberal education- the
ability to examine the program of life
against larger questions and purposes and
other paradigms
244. HABIT- 7
RENEWAL
MENTAL DIMENSION
That’s why its ‘ so valuable to read broadly
and to expose yourself to
great minds
Read good literature, you can get into the
best minds- start with a book every
month then two and finally a book per
week
“ A person who doesn’t read is no better
to a person who can’t read.”
245. HABIT- 7
RENEWAL
MENTAL DIMENSION
Writing - powerful way to sharpen the saw-
helps think clearly, Writhing on good deeper
thoughts not about Shallow superficial
events
Its’ said,” Wars are won in General’s tents”
Sharpening the saw in physical, mental and
spiritual lvl is called “daily private
victory” Spend one hour a day for rest of
your life daily.
246. HABIT- 7
RENEWAL
SOCIAL/EMOTIONAL DIMENSION
While spiritual, mental, physical renewal
requires Habits 1,2,and 3
The social life is related to others. This
dimension doesn’t require time it require
exercise (mind setting) when we meet
people on daily basis
247. HABIT- 7
RENEWAL
SOCIAL/EMOTIONAL DIMENSION
When you see old lady I see young lady- Using
Habit –4, I value this difference, using Habit-V,
listen you empathically and then comm my point
of view
Based on commitment to search or 3rd alternative
we move to Habit –6. But to practice Habit-4, 5
and 6 you got to have personal worth and that
comes from life of integrity
248. HABIT- 7
RENEWAL
SOCIAL/EMOTIONAL DIMENSION
There is also security in knowing win/win
does exist - but to achieve the required
courage and inner security comes from
Habit –1, 2 and3
Service to others adds to our security – More
so the anonymous service when influence
no recognition dominates
249. HABIT- 7
RENEWAL
SOCIAL/EMOTIONAL DIMENSION
“I want to be thoroughly used up when
die” G GERNAARD SHAW.
SEREVICE IS THE RENT
WE PAY FOR PRIVILAEGE
OF LIVING ON THIS EARTH
NELON TANNER
250. HABIT- 7
RENEWAL
SCRIPTING OTHERS
When we reflect to others their pro-activity
their importance, we help them as principle
centered, value based, independent
worthwhile individual
And “abundance Mentality” tells us nothing
diminishes by sharing
When somebody doesn’t believe in himself
and you believe in him you script him
251. HABIT- 7
RENEWAL
SCRIPTING OTHERS
We can become (+ve) scripter, story of a class
in England
It was inaccurately programmed, labeling of
bright kids” dumb” and dumb kids as
‘bright” – 5 1/2 months latter……?
“ Treat a person as he is, he will remain as he
is. Treat a man as he can and he should be
and he will become as he can be and should
be.” GOETHE
252. HABIT- 7
RENEWAL
BALANCE IN RENEWAL
To neglect one out of four dimensions effects
others.
Any dimension neglected will create (-ve)
force field resistance that pushes against
effective growth
In organizing physical dimension is
expressed in economical terms
253. HABIT- 7
RENEWAL
BALANCE IN RENEWAL
Mental/ psy in recognition, development, use
of talent
Social/Emotional dimension human
relationship, with how people are treated
Spiritual- gives meaning through purpose and
contribution
Process of continual improvement is
hallmark of total Quality Movement and
key to Japan’s ascendancy
254. HABIT- 7
RENEWAL
SYNERGY IN RENEWAL
Renewal in any dimension increases your
ability to live at least one of seven habits.
More proactive (habit –1) you are: -
• More effective you can exercise personal
ldrshp (habit-2) and mgt (habit-3)
• More effectively managed life (habit –3)
more Quadrant –II renewing activities
you can do (habit-7)
255. HABIT- 7
RENEWAL
SYNERGY IN RENEWAL
• More you seek first to understand (habit –5)
more you can go for win/win relationship
(habit 4 and 6)
• Each daily private victory makes a deposit in
your personal intrinsic security account
• Rich private life with respect to spiritual –
tremendous deposit in personal security
account
256. HABIT- 7
RENEWAL
SYNERGY IN RENEWAL
• Mental dimension contribution to mgt
(Habit-3)
• Your economy doesn’t lie in job it lies in –
Power to produce, think learn, create, adapt
• That’s’ true financial independence.
• It’s not wealth its’ power to produce wealth.
Its’ intrinsic
257. HABIT- 7
RENEWAL
UPWARD SPIRAL
Renewal – empowers to move on an up ward
spiral of growth and change, of continuous
improvement.
To make meaningful and consistent progress
along the spiral needs- “conscious”. It senses
our congruence or disparity with correct
principles and lifts us towards them
258. HABIT- 7
RENEWAL
UPWARD SPIRAL
Just as education of mind is important to
students and scholars- conscious is vital
to truly proactive people
Training and educating conscious requires
greater discipline, concentrated, honest
living in harmony with
little inner voice
259. HABIT- 7
RENEWAL
UPWARD SPIRAL
Just as junk food can destroy athletes, things
that are obscene, crude or pornographic can
breed an inner darkness that
numbs
higher sensitivities and substantial social
conscious of “ will I be found out” for “
what is right or wrong”
260. HABIT- 7
RENEWAL
UPWARD SPIRAL
Once we recognize important of values,
principles, purposes
we must LIVE by them–or the vacuum will be
filled, and we will lose our
self-awareness and become like groveling
animals that live primarily for survival and
propagation
261. HABIT- 7
RENEWAL
UPWARD SPIRAL
And there is no short cut to them - law of
Harvest governs. We must indulgence by
educating and obeying our conscious.
Moving along upward spiral requires us to
learn, cmt and do increase at higher planes.
We deceive ourselves if we think that any
one of these is sufficient.
262. INSIDE OUT AGAIN
I share my own story. When I read paragraph,
“Gap between stimulus and response” struck
me. I started to stand in gap between
stimulus and response and started to observe
myself
It was almost like knowing it for the 1st time.
Sandra and myself began an exciting
adventure into our interior worlds- a world
that fascinated us both
263. INSIDE OUT AGAIN
Initially we were supportive and helpful
encouraging each other through empathic
listening – It was difficult, painful some
times uglier- embarrassing – it made us
extremely open and vulnerable.
We gradually evolved two ground rules –
though unspoken. 1st was no probing – only
to empathize. 2nd was, when it was too
much hurting- we would call it a day
264. INSIDE OUT AGAIN
One hang up was Sandra’s obsession with
“Frigidiare” appliances- She would go out of
way- for Frigidiare”
It always made me sick.. Then came the story..
Time of recession her father worked for
“Frigidiare” and when he returned home in
the evening he would share with Sandra the
hard job. The only hope her father had that
“Frigidiare” supports his invention program
265. INSIDE OUT AGAIN
I remember we both became tearful that
day.. We found, key to be in love is to
talk, even when I travel I keep in
touch. Its’ like touching home base,
which accesses all the happiness,
security and value it
represents.
266. INTERGENERATIONAL LIVING
Using gap between stimulus and response
empowers to examine our program,
Rescripting and creating important
Quadrant-II activities
Doing it we both were able to see at deeper
level
The scripts we were given (I spoke earlier)
included beautiful, +ve scripts passed down
to us and we never valued them- blindly
taken it for granted
267. INTERGENERATIONAL LIVING
There is transcendent power in a strong
intergenerational family
An effective independent family of children,
parents, grandparents, aunts, uncles cousin
can be a powerful force in helping people
have a sense of what they are where they
came from and what they stand for
These relationships reflect a powerful picture
and help script/program positively
268. INTERGENERATIONAL LIVING
Similarly they act a surrogate
mother/father
They all become +ve social mirror
“There re only two lasting bequests we can
give our children
The roots
and
The wings”
269. INTERGENERATIONAL LIVING
Similarly they act a surrogate
mother/father
They all become +ve social mirror
“There re only two lasting bequests we can
give our children
The roots
and
The wings”
270. BECOMING TRANSITIONAL PERSON
To rise above –ve scripting. Terry Warner
calls a “Transition” person. IF you were
abused as child that doesn’t mean you will
have to abuse your children- Because you
are proactive, you can rewrite the script.
Forgive your parents- and if they are alive
build +ve relationship with them through
“First seek to understand” You are a
transitional person – a link between past
and future
271. BECOMING TRANSITIONAL PERSON
One powerful Transitional Person “ Anwar
Saadat”…….Achieving unity – oneness –
with ourselves, with our loved ones with
our friends and working associated and its’
fruit of Seven Habits
If we start with daily Private victory - result
will surely come. “That we persist in doing
becomes easier not that nature of the task
has changed , but our ability to do has
changed”. EMERSON
272. PERSONAL NOTE
I believe that there are parts to human nature
that can’t be reached by either legalisations
or education, but require the power of
GOD deal with
I believe that as human beings , we can’t
perfect ourselves. To the degree to which
we align ourselves with correct principles,
divine endowments will be released within
our nature in enabling us to fulfill the
measures of our creation
273. PERSONAL NOTE
“We mustn’t cease from
exploration and the end of all
our exploring will be to arrive
where we BEGAN and to know
the place for the first time” T.S.
ELLIOT