Fluids Control Instruments Reduces Help Desk Needs With Windows® 7 Professional - Case Study

1. Windows 7
Customer Solution Case Study
Fluids Control Instruments Reduces Help Desk
Needs with Windows® 7
Overview “Our internal customers are more efficient and
Country or Region: Taiwan
Industry: Process Control/Automation
productive, and our IT staff spends less time reacting
to calls to our help desk.”
Customer Profile
Gifer Kao, IT Director, Fluids Control Instruments Ltd.
Fluids Control Instruments Ltd. is a leader
in process control and automation.
Business Situation Established in 1994, Fluids Control Instruments Ltd. is a leader in
Fluids Control Instruments needed a
solution that would provide greater process control and automation. Taiwan-based, the company
stability, speed, and responsiveness, while supplies multiple automatic control systems and temperature,
making it easier to resolve computing
issues. liquid level, flow, and pressure instruments to the Taiwanese
industrial market.
Solution
By deploying Windows 7, the company was
able to significantly improve its system Gifer Kao, IT Director at Fluids Control Instruments, recently
uptime and efficiency.
observed an increase in calls related to sluggish PC performance
Benefits and slow boot up. He realized that in order to keep all company
 Less help desk support needs
 Faster system performance
systems running efficiently, he needed a solution that would
 Increased staff productivity provide greater stability, speed, and responsiveness, while making
it easier to resolve computing issues.
By deploying the Windows® 7 Professional operating system, Fluids
Control Instruments was able to significantly improve its system
uptime and efficiency by increasing stability and responsiveness,
and by streamlining problem resolution.

2. “Our IT staff has only so Situation Benefits
Computing systems play a key role in every
much capacity to respond facet of Fluids Control Instruments’ business Improving System Speed and Stability
to help desk issues. When — from sales, to customer service, to Fluids Control Instruments needed systems
automatic control solutions development. It’s that worked; they just could not afford to
we experience a large a big job, and the company’s small two- have slow or unreliable PCs. Windows 7
increase in help desk person IT staff supports the entire focuses on the basic factors that can impact
organization’s computing needs. the speed of the PC. With sFaster, users can
calls, call times may get start using their PC sooner with fast start up,
longer, as they exceed our Recently, the help desk saw an upsurge in shutdown, and resume from standby. In
issues related to computer performance. addition, because Windows 7 provides better
capacity to respond Systems were taking longer to boot up and reliability, users experience fewer issues,
quickly. We needed a resume from standby. In addition, the saving time and enabling users to focus on
company’s in-house IT staff was having projects that contribute to the bottom line.
solution that would difficulty responding to the issues in a timely
minimize those calls so manner. “Windows 7 is much faster and more reliable
than legacy operating systems,” reports Kao.
we could all work more “Our IT staff has only so much capacity to “That means our internal customers are more
efficiently.” respond to help desk issues,” says Kao. efficient and productive, and our IT staff
“When we experience a large increase in help spends less time reacting to calls to our help
Gifer Kao, IT Director, Fluids Control desk calls, call times may get longer, as they desk.”
Instruments Ltd. exceed our capacity to respond quickly. We
needed a solution that would minimize those Streamlining Problem Resolution
calls so we could all work more efficiently.” Since Windows 7 helps address computer
The company found its solution in Windows 7. issues faster, Fluids Control Instruments staff
now experience fewer work interruptions and
Solution recover more quickly from problems when
Fluids Control Instruments began migrating they do occur.
its computers to Windows 7 in 2009.
Windows 7 helps make PCs faster, more The Windows 7 Action Center consolidates
reliable, and more responsive, and it can alerts from 10 Windows features, including
eliminate costly downtime as users wait less Security Center and Windows Defender.
for boot, resume and launch. Users are Instead of multiple messages popping up in
productive as powerful diagnostic and the lower right corner of the screen, an Action
troubleshooting tools in Windows 7 help Center icon appears when there is an issue
make it easier and less expensive to resolve that requires attention. If the user doesn’t
“We're putting in all the many IT issues, maximizing in-house IT have time to look at the alert immediately,
right ingredients: resources and increasing overall efficiency. Action Center will hold the information so that
the user can address the issues later. “Action
simplicity, reliability and Microsoft® designed Windows 7 to address Center reduces the little annoyances of pop
speed, and we're working issues like the ones being experienced at ups for our users, and it saves the
Fluids Control Instruments. “We're putting in information until they are ready,” says Kao.
hard to get it right and to all the right ingredients: simplicity, reliability “This encourages them to deal with issues,
get it ready.” and speed, and we're working hard to get it but allows them to do it at a time of their own
right and to get it ready,” stated Steve choosing.”
Steve Ballmer, Chief Executive Officer, Ballmer, Chief Executive Officer of Microsoft
Microsoft Corporation Corporation, in January 2009.

3. For More Information In addition, the Fluids Control Instruments IT Windows 7
For more information about Microsoft staff spends less time responding to help Faster and more reliable: Windows 7 will help
products and services, call the Microsoft desk calls. When users experience issues, your organization use information technology
Sales Information Center at (800) 426- Windows 7 Troubleshooting Platform provides to gain a competitive advantage in today’s
9400. In Canada, call the Microsoft free, ready-made troubleshooting packs new world of work. Your people will be able to
Canada Information Centre at (877) 568- (TSPs) that they can download and send to be more productive anyway. You will be able
2495. Customers who are deaf or hard-of- the Action Centers for easy, automated to support your mobile work force with better
hearing can reach Microsoft text telephone problem resolution. The Troubleshooting access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234 in Platform also allows custom packs to be tools. And your IT staff will have better tools
the United States or (905) 568-9641 in developed, enabling IT staff to solve issues and technologies to enhance corporate IT
Canada. Outside the 50 United States and before they impact workflow. This effectively security, data protection, and more efficient
Canada, please contact your local reduces calls to the help desk. According to deployment and management.
Microsoft subsidiary. To access information Kao, these features have made a significant
using the World Wide Web, go to: difference for the IT team. “Action Center and For more information about Windows 7, go to:
www.microsoft.com the Troubleshooting Platform have reduced www.microsoft.com/windows/business
the need for help desk support,” he says.
For more information about Cogate Co. Ltd.
products and services, call 886-7-975- Looking Forward
6888 or visit the Web site at: According to Kao, Windows 7 is giving both
www.cogate.com.tw end users and IT staff more time to spend on
work of greater value to the company, and
For more information about Fluids Control that is paying off. “The speed, efficiency,
Instruments Ltd. products and services, reliability, and troubleshooting capabilities of
call 886-7-555-4485 or visit the Web site Windows 7 are saving us valuable time,” he
at: www.fluids.com.tw states. “That means we have more time to
invest in strategic work that adds value and
revenue to the company. What a fantastic
win-win solution.”
Software and Services
 Products
− Windows 7 Professional
© 2009 Microsoft Corporation. All rights reserved. This case
study is for informational purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft® and Windows® are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or
other countries. All other trademarks are property of their
respective owners.
Document published July 2009