1. Streamlined Pre-Admission with One Medical Passport 800.540.7527 www.onempcompany.com
CASE STUDY
Baylor Surgicare of Fort Worth
Baylor Surgicare of Fort Worth performs a broad range of outpatient surgical
procedures. This busy center has six ORs and two procedure rooms at two
locations in Fort Worth, and an average case volume of 800 patients each
month. With a large focus on cataracts and pain management, many of the
center’s patients are repeat patients.
Initially the center relied on the manual process of phoning patients in advance
of their procedure to gather medical histories. Health issues, past surgical
procedures, medications and other relevant pre-op details were handwritten
onto a form by staff. Because patients were often unprepared when called,
it was not uncommon for information to be missed or inaccurate. Illegible
forms were also a problem. For the center’s repeat patients, many of which
come in every two weeks, histories were re-written at each visit. The pre-
admission process was very time consuming. The biggest issue, however,
was the high-level of cancellations caused by day-of-surgery surprises.
Convenient and Efficient Online Process
Wanting to create a more efficient, accurate, pre-admission process, Baylor
Surgicare of Fort Worth brought its pre-admission process online with One
Medical Passport. Using the One Medical Passport system, patients simply
go online at a time and place that is convenient for them. The easy-to-use
interface and helpful prompts make the process of completing a medical
history much easier for patients. Because patients are prepared when filling
in their Medical Passports, information is more accurate, more complete
which has eliminated day-of-surgery surprises.
According to Juanita Rhoades, PreOp/PACU Manager at Baylor Surgicare,
“Enabling patients to enter their histories and medication on their own time
is huge. In addition to the time savings for our staff, we have been truly im-
pressed at the level of detail our patients now provide.”
More Accurate and Timely Information Reduces Cancellations
Since deploying the One Medical Passport system, staff at Baylor Surgicare
have uncovered a significant number of medical issues, issues that previously
would have gone unmentioned or unknown. For example, during a return
visit a repeat patient indicated within his Medical Passport that he had a
cardiac event and a recent stroke which was not previously disclosed to the
center or the patient’s physician. The ability to catch issues in advance of a
procedure allows last minute cancellations to be avoided and patients are
routed to a specialist or a hospital when necessary.
“For a patient that has done the necessary prep, and the physician that has
cleared his schedule for a case, a last minute cancellation is extremely frus-
trating,” said Norman L Burnette, CPA, CASC, and Administrator at Baylor
Surgicare. “The ability to identify issues well in advance of a procedure has
enabled us to avoid last minute cancellations and frustrations. In addition to
increasing patient and physician satisfaction, there are financial benefits as
well as fully staffed ORs are not left sitting idle.”
“For a patient that has done the
necessary prep, and the physician
that has cleared his schedule for a
case, a last minute cancellation is
extremely frustrating. The ability to
identify issues well in advance of a
procedure has enabled us to avoid
last minute cancellations and frus-
trations. In addition to increasing
patient and physician satisfaction,
there are financial benefits as well
as fully staffed ORs are not left
sitting idle.”
Norman L Burnette, CPA,
CASC, Administrator
Baylor Surgicare
Forth Worth, TX
Key Benefits
____________________________________________________________
Significant savings generated
85% of patients complete
online pre-admission easily
Organized information and
an efficient, reliable process
Repeat patients simply update
their Medical Passport online
Better patient experience
More accurate and timely
information, fewer cancellations

2. Streamlined Pre-Admission with One Medical Passport 800.540.7527 www.onempcompany.com
CASE STUDY
Baylor Surgicare of Fort Worth continued
Saves Valuable Nursing Time
Prior to deploying the One Medical Passport system, the center relied on
two full time people to conduct pre-admission calls and fill out forms; four
to six additional pre-op staff was pulled each afternoon to assist. Staff was
working 24 hours out, making a combined 20 or fewer calls per nurse per
day. Within the first three months of deploying the system, 85 percent of
patients were filling in their histories online. As a result, additional staff is
no longer needed to assist with the process. With just two full time people,
35 screenings per nurse are done each day enabling the center to work four,
even as far as seven, days out.
“Time is money and we are experiencing huge savings thanks to One Medical
Passport,” continued Rhoades. “Information is well organized and in a
consistent location making it easier to find, this allows us to focus more on
patients and less on paperwork. The biggest savings, however, is frustration;
processes are much smoother today than they were prior to deploying One
Medical Passport.”
Benefits Extend to Billing, Reporting and Surveys
The information from the demographic page within the One Medical Passport
system proved to be a surprise benefit for billing staff. Because information
is current, billing staff at Baylor Surgicare have been able to catch errors
prior to the date of surgery. With more accurate information, billing delays
are avoided which helps with the center’s cash flow.
With email addresses also captured within the system, Baylor Surgicare was
able to bring its patient satisfaction surveys online as well. This saves the
center additional money by eliminating the need for expensive mailers. Fur-
thermore, electronically generated reports provide greater insight into how
the facility is doing.
“Time is money and we are
experiencing huge savings
thanks to One Medical Passport.
Information is well organized and
in a consistent location making
it easier to find, this allows us
to focus more on patients and
less on paperwork. The biggest
savings, however, is frustration;
processes are much smoother
today than they were prior to
deploying One Medical Passport.”
Juanita Rhoades
PreOp/PACU Manager
Baylor Surgicare
Forth Worth, TX