This document outlines key elements of organizational behavior. It discusses topics like perception, stereotypes, communication, motivation, leadership, conflict, attitudes, job satisfaction, group dynamics, and transactional analysis. The document aims to help understand human behavior in organizations by covering topics like how individuals perceive and relate to one another, how they are motivated and influenced, and how groups function internally.

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CHAPTER-29
Elements of Organizational Behaviour
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Organizational Behaviour
• It is one of the very important factors of an
organization concerned with the biological and
personal qualities of human beings
• It greatly facilitates a better understanding of self in
relation to others
• It is primarily concerned with
understanding, prediction and control of human
behaviour at work
• It helps people to know and understand the
behavioural emotions, perceptions and attitudes of
colleagues and associates inWe Learn – A Continuous Learning Forum
an organization

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An outline of Elements
Organizational Behaviour
• Perception : It refers to awareness of
objects, qualities or events that register in our
mind. It is an experience of the world
• Halo Type : A tendency to evaluate several
specific traits on the basis of one trait valued
immensely by us. A punctual employee may
be seen as an efficient employee
Cont…
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• Stereo Type : Judgements made about people
on the basis of their ethics, affiliation or
profession or any form of groupings
• Projection : It means relieving one’s feeling
guilt or failure by projecting blame on to some
one else
Cont…
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• Pygmalian Effect : A tendency of people
appearing to do what they believed they were
expected to do by others. It is self-fulfilling
because the expectations of others have
tremendous power to elicit the desired
behaviour
Cont…
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• Communication : It means getting across an instruction to a
person or a group of people
• Upward communication : A communication from lower
level to higher level
• Downward communication : A communication from higher
level to lower level
• Horizontal communication : Communication between
equals and peers, research reports and in house
newsletters, grape vine and social occasions etc.
• Personality : It is an aspect of human behaviour how an
individual influences others through his external appearance.
It further signifies the role which that individual displays to the
public
Cont…
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• Motivation : It is the process of inspiring and
stimulation people towards action for the
accomplishment of desired goals. It is an innerstate that energizes, activities or moves and
directs behaviour of people towards goal
• Persuasion : It means a convincing and urging by
the use of some inducement in-order to evoke
the desired response. It involves sometimes
pressure and also affection, definitely more than
a mere suggestion
Cont…
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• Coercion : It involves force and pressure sometimes even
physical pressure. Some of the tools such as job
security, performance linked increment etc are instrumental in
applying coersion
• Emulation : It is the process of influencing the people by
exposing to certain behavioural patterns practiced by some
kind of people.
• Suggestion : It is a method of influencing behaviour of an
individual or group by presenting an idea or by sharing some
thought. In some cases it also involves advocating a particular
course of action
Cont…
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• Group Dynamics : It is an aspect of organizational behaviour
wherein people interact face to face in groups in a synergetic
manner with their capacities, thoughts and actions towards
achieving the tasks and targets
• Leadership : It is an aspect of organizational behaviour, the
ability to influence and direct a group towards the
achievement of goals. It is the process of achieving group
activities towards the accomplishment of goals in a given
situation
• Conflict : A manifestation of serious difference on account of
disagreement with others
Cont…
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• Attitude : It is a characteristic way of an individual responding
consistently in a favourable or unfavourable manner to
objects, people and environment. It reflects how an individual
feels about something
• Job satisfaction : A feeling of contendedness upon the
fulfillment of certain desires and expectations enjoyed by an
employee in the exercise of his duties holding a position of
whatever cadre
• The component of remuneration has got a very limited role in
job satisfaction
Cont…
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•
Cohesiveness : It refers to the closeness, intimacy among
group members in an organization. Highly cohesive
groups are potentially better performers than noncohesive groups
•
Determination : It is a passionate feeling of firmness
towards a purpose or goal
•
Team work : It is an activity and ability of a group
individuals happened to work at a common work place
for the purpose of achieving results through collective
and effective effort
Cont…
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• Persistence : It is an aspect of organizational behaviour
involving continuous and constant efforts and attempts firmly
and obstinately in an opinion or towards a course of action
• Co-operation : It is basically a motto and a tendency of a
person to stretch himself / herself for the purpose of assisting
or helping to another person or set of persons, generally
towards a common goal
• Transactional Analysis : It provides an optimistic theory of
behaviour. It has its basic objective to help individuals
understand the ‘moods and modes’ of behaviour of self as well
as those others in a better position
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