Webim is a feature-rich  solution for online omnichannel sales, marketing, and customer support. Saint Petersburg, Russia. Tool for omnichannel sales: - Live chat on your web pages; - Live chat in your mobile app; - Channel on Telegram, Viber, Facebook messenger; - Community on Facebook, Vkontakte, Odnoklassniki; - Chat-bots; - More.

1. A feature-rich solution for online
omnichannel sales, marketing,
and customer support

2. OUR CLIENTS
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Russian and international companies of any size

3. Webim — is feature-rich service for clients support
Tool for omnichannel sales:
• Live chat on your web pages;
• Live chat in your mobile app;
• Channel on Telegram, Viber, Facebook messenger;
• Community on Facebook, Vkontakte, Odnoklassniki;
• Chat-bots;
• More.
Integrations:
• CRM and HelpDesk;
• Google Analytics and Yandex.Metrica;
• API for developers.
Chat with clients and analyze results:
• Apps for Android, iOS iPhone/iPad, Web, Windows,
Ubuntu;
• Leads generation;
• Real-time tracking of visitors, pro-active consulting;
• Detailed statistics.
ABOUT US
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4. SYSTEM FLEXIBILITY
• Suitable for any site, installation using a script or
module.
• Deployment on your company server.
• Design customization.
• Installing chats on different sites and work with them
through one account.
• Webim API for developers, for partners.
On request, we can add features of any complexity
specifically for you.
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5. Advanced analytics allows you
to view data sorted
• by operators;
• by date and time;
• by response parameters;
• by operator performance;
• by regions;
• by dialog categories;
• by departments.
For detailed information on the statistics module visit our site
STATISTICS AND REPORTS
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6. ONLINE MONITORING
Webim Dashboard allows your administrators and supervisors
to monitor in real-time the following parameters:
• how many operators are online;
• how many dialogs are in progress;
• average time to wait;
• how many visitors are browsing your site.
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7. • CRM and HelpDesk systems.
• CMS.
• Google Analytics and Yandex.Metrica.
• Messengers - Telegram, Viber, Facebook
Messenger.
• Social networks: Facebook, Vkontakte,
Odnoklassniki.
• Webim API & Webim Mobile SDK for integration
with virtually any service/product.
INTEGRATIONS
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8. FEATURES FOR OPERATOR
• Answer templates
• Active invitation
• File Sharing
• Send history to any email
• Editing and deleting messages that
have already been sent.
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• Web app (in any browser), App for Windows OS,
Ubuntu, OS X.
• Mobile apps for iOS (iPhone, iPad) и Android.
• The operator can see referral, UTM marks, city,
page, time spent on the site, IP of the visitors.
• “Spy” - оperators can see messages before users
send them, it significantly increases performance

9. FEATURES FOR SUPERVISORS
• The supervisor can see all the chats in real-time or read history
later on.
• Check real time performance using dashboard including
response time, number of missed chats.
• Use details stats for vast number of performance parameters per
department, operator, by date or by hour to plan operators
workload and handle performance KPIs.
• Create and manage operators data.
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10. FEATURES FOR ADMINISTRATORS
• Automatic chat assignments - chats can be assigned
automatically to operators using desired limit of chats per
operator
• Traffic percent - to keep low response time for the chats
admins can set up traffic percent to show the button in
case of sudden traffic increase
• Chat queues - administrators can set up queues for chats
by geo, site content, operator skills
• Message templates catalog - administrators can set up
message templates general for all the system wide, or by
department or for exact operator
• Set up chat start fields - administrators can set up number
of fields users have to fill before chat start, like order
number or contract number to ease operators processing
• Limit file formats - you can restrict sending certain file
formats via chat.
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11. WEBIM FOR MARKETING
• SMS- & email-sending campaigns via users list;
• Integration with Google Analytics and
Yandex.Metrica;
• Integration with UniSender;
• Leads generation - collecting visitors contact
information.
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12. SAFETY
• HTTPS - Webim service works exclusively via HTTPS (Secure)
protocol.
• Strong passwords - you can configure constraints about how
strong operator passwords must be. For example: passwords
must contain uppercase, lowercase letters and numbers, at
least 6 characters long.
• Password expiration - you can configure how long operator
passwords are valid and when operators are to change them.
• IP white list - you can specify a list of IPs allowed to access
admin interface.
• Activity log - Administrator’s actions are log to special activity
log.
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13. Sales & customer service
Saint Petersburg: +7 (812) 385-53-37
Moscow: +7 (499) 322-37-54