2. Objectives
PWC Influencing model
An effective Leader | Team, task and individual model
Understanding your team | Belbin
Ladder of perception
Typical team behaviours
Body language and verbal style
Active Listening, feedback and GROW coaching model
Reactions to change and how to support others
Contents
3. Objectives
Team Development
• Understand your role in managing and participating in a team
• Be able to use group dynamics and team management principles to get higher performance
from your teams
Internal Relationships
• Understand your leadership style and be able to adapt it to different individuals and tasks
• Be able to use your leadership skills to coach and develop junior members of staff
Effective Communication
• Have practised your feedback and coaching skills and be able to use these to manage
assignment quality and to develop staff
• Be able to use basic influencing skills to get successful outcomes in work situations
3
4. Commitment
Change Curve (Human response to change)
Self-esteem,
perceived
effectiveness,
morale
TimeFocus on PAST Focus on FUTURE
Shock Denial
Frustration,
Irritation
Anger,
uncertainty,
strong
emotions
Blame
others
Confused,
low
Blame
self
Acceptance,
exploring new options
OPEN
Appropriate
HIDDEN
Inappropriate
5. Commitment
Behaviours to support others | What a leader should do
Self-esteem,
perceived
effectiveness,
morale
TimeFocus on PAST Focus on FUTURE
Shock
Denial
Blame
others
Blame
self
Acceptance
Involvement & encouragement
Clear Direction
Support
Present the facts
Explain
Encourage questions
Answer questions
Be there
Make info widely available
Clarify/reiterate
Listening with empathy
Showing understanding
Appropriate personal
disclosure
One-to-one
Praise and positive feedback
Group work
Seeking ideas
Recognising changes
Offering realistic vision
and ideas
Building
Setting direction
Guidance
Suggestions/Options
Delegating
Information