1.
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2.
 Objectives
 PWC Influencing model
 An effective Leader | Team, task and individual model
 Understanding your team | Belbin
 Ladder of perception
 Typical team behaviours
 Body language and verbal style
 Active Listening, feedback and GROW coaching model
 Reactions to change and how to support others
Contents

3.
Ladder of perception
3
My perception
(selected data)
Value judgements I made
Interpretations and
meanings I gave
Logical conclusions I drew
Emotional and physical
responses
Beliefs I formed
Actions I took

4.
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