1. WARREL OCAMPO PENDRE
NEW SALATA, DOHA, QATAR
MOBILE NO. +97430040667
E-mail Address: warrel9@yahoo.com
CAREER OBJECTIVE
To gain a dynamic and challenging role in the area of electronics and communication
engineering that will offer be the best opportunity for further development of my abilities,
skills and knowledge in an established firm with long-term career growth possibilities.
PROFESSIONAL STRENGHT
 Comprehensive knowledge of electronic control systems and electronic equipment
standards
 Knowledge in Fleet Management System (In Vehicle Monitoring System)
 Extensive knowledge of the codes and procedures to ensure effective operation of
various systems
 Familiar with the standard guidelines of identifying, troubleshooting and repairing
mechanical and electronic equipment
 Knowledge in using Agilent 54622A Oscilloscope, Rhode and Schwarz (Universal Radio
Communication Tester) CMU 200, Agilent E4404 ESA-E Series Spectrum Analyzer and
Rhode and Schwarz Digital Radio Tester
 Sound knowledge of interpreting schematic diagrams, planning maintenance activities
and in operating standard tools and equipment
 Familiar with Microsoft standard office applications
 Knowledge of the safety rules and ESD work methods
 Possess outstanding communication skills and has the ability to perform tasks
independently as well as in a team
 Knowledge in Lean Methodology, Kaizen and A3 Problem solving
PROFESSIONAL EXPERIENCE
ALI BIN ALI TECHNOLOGY SOLUTIONS (ALI BIN ALI GROUP OF COMPANIES),
DOHA, QATAR
www.alibinali.com
Support Engineer September 1, 2013- Present
• Mobility solutions
 Troubleshoot and repair various Intermec and Epson products (printers,
barcode scanner and mobile computers) in-house and/or on-site.
 Install and configure Mobile computers, Mobile printers, Barcode scanners &
printers, RFID, as well as barcode applications at customer sites during project
implementations.
 Trained end users of Intermec products
 Provides pre-sales & post sales technical support on Intermec products.
 Performs preventive maintenance for Customers with SLAs.

2.  Assist other hardware engineers in supporting Intermec products within Ali bin
Ali Group.
 Provides technical support to customer (mail, phone and site visit).
 Responsible to perform all the monitoring, assisting, repair activities and
analysis on product related issue, estimation and invoicing of non-warranty
repairs, claims to all products with warranty and contract with Intermec.
• In Vehicle Monitoring
 Install and configure In Vehicle Monitoring System (IVMS) based on customer
requirements.
 Provides training to customer’s IVMS Administrator to take over the
responsibility of the implemented Fleet Management System(Vehicle list
maintenance, Vehicle Configuration, Reporting, etc)
 Provides training to customer on the use of web-based Vehicle Tracking, Geo-
fencing, Reporting (Utilization, Score, Events, Locations, Movements, Driving
Errors), etc.
 Provides technical support to customers (emails, phone, site visit).
• Apple Support
 Responsible for handling job order inquiries and technical report for the client.
 Check the condition of the product and all the functionality based on the
customer complaint.
 Perform installation of Service Software for upgrading issued by Apple
 Responsible for solving issues by following up on a priority basis and maintain
proper communication channel to achieve customer satisfaction
 Write accurate professional reports on technical issues and interfacing with all
involved functions.
SERVICE CITY LLC (AL BANNAI GROUP OF COMPANIES), Dubai, UAE
Nokia Regional Repair Factory, Competence Center and Training Center
www.servicecity.cc
Service Engineer March 2, 2006- July 24, 2013
Duties and Responsibilities
 Component level repairing of various INTERMEC products (barcode scanner,
printers and mobile computer), Nokia, Sony Ericsson, Blackberry and
Tablet PC.
 Provide field operations support to customers in accordance to with the terms
of the customer contract and Service Level Agreements (SLA)
 Check the condition of the product and all the functionality based on the
customer complaint.
 Write accurate professional reports on technical issues and interfacing with all
involved functions.
 Responsible for solving issues by following up on a priority basis and maintain
proper communication channel to achieve customer satisfaction

3.  Responsible to liaise with the official shipping partners for the shipment
collection, delivery and for the inbound to technical area transfers, job card
preparation, dispatch and documentation.
 Responsible to perform all the monitoring, assisting, repair activities and
analysis on product related issue, estimation and invoicing of non warranty
repairs, claims to all products with warranty and contract with Intermec.
 Troubleshooting and analyzing fault through radio testers, CRO’s and Spectrum
analyzers like Agilent 54622A Oscilloscope, Rhode and Schwarz (Universal
Radio Communication Tester) CMU 200, Agilent E4404 ESA-E Series Spectrum
Analyzer and Rhode and Schwarz Digital Radio Tester.
 Checks and diagnosis each unit for repair
• Warranty details (war, void {tampered backlight, SIMLock, wet/drop,
etc.}, expired and non-warranty)
• Spare parts due to quotation, due to customer approval and recommend
or state possibilities (data loss, etc)
• Back jobs should at all costs be given utmost priority with 1-2 days
turnaround.
 Stock maintenance and audits have to be performed on a well-defined periodic
basis to control non-conformances and discrepancies in the inventory
management.
 Responsible for the maintenance plan and activities of all the tools and
equipment in the workshop.
 Inventories and may order supplies, equipment and materials use in the
workshop which include determining appropriate supplies and materials and
locating of vendors.
 Assists in the tracking, maintains logs and records of work performed and
materials used.
 Commit and discharge duties in compliance with the ISO 9001 and ISO 14001
requirements and standards.
SEMICON INTEGRATED AND ELECTRONICS INC. (Dela Paz, Pasig City)
Service Engineer January 15, 2001- February 27, 2006
DUTIES AND RESPONSIBILITIES
 Assigned in NOKIA CARE and ERICSSON SERVICE POINT as front end
technician.
 Responsible for handling job order inquiries and technical report for the client.
 Perform programming, calibration and service repair up to component level of
wide range brand of cellular phones, Nokia and Sony Ericsson unit.
 Perform installation of Service Software for upgrading issued by Nokia and
Ericsson.
 Troubleshoot and repair up to Level III both Nokia and Sony Ericsson handset
using Communication Test Set Hewlet Packard (HP) E6392A/ Agilent E6392B,
Rhode & Schwarz Digital CTS55 Radio Test Set, Oscilloscope Philips PM 3365A
100MHZ 100MS/s
 Checks and diagnosis each unit for repair

4. • Warranty details (war, void {tampered backlight, SIMLock, wet/drop,
etc.}, expired and non-warranty)
• Spare parts due to quotation, due to customer approval and recommend
or state possibilities (data loss, etc)
• Back jobs should at all costs be given utmost priority with 1-2 days
turnaround
PROFESSIONAL ACHIEVEMENT
 Apple IOS Certified Technician
 CEO Spot Award for the Month of February 2013
 Employee of the Month for May 2012
 Intermec Service Specialist
 TPS Level 2 Certified
 CEO Spot Award for the Month of May 2012
 TPS Level 1 Certified
 CEO Spot Award for the Month of November 2010
 Employee of the Month for September 2009
EDUCATIONAL ATTAINMENT
Bachelor of Science Major in Computer Engineering
East Asia College of Information Technology (Far Eastern University)
1996 – 2000
TRAININGS ATTENDED
 IOS Live Technical Training- Dubai, UAE
 Epson Servie Training- Dubai, UAE
 Mix Dynamics Application Training (MixTelematics) – Dubai, UAE
 MAC Workshop (Selling and Customer Service Training)– Doha, Qatar
 Mix Telematics Trainings (Module 1 and Module 2)- Doha, Qatar
 HCL Product Training – Dubai, UAE
 Advanced Criteria Framework- Customer Service Skills Training- Dubai
 TPS Level 2 Certification Training (A3 Problem Solving)-Dubai, UAE
 Intermec Global Service Partner Training – Istanbul, Turkey
 Systematic troubleshooting in Nokia Product – Dubai, UAE
 TPS Level 1 Certification Training- 5S, Lean methodology, Kaizen and
Identifying 7 waste- Dubai, UAE
 Systematic troubleshooting in Nokia Product- Dubai, UAE
 ESD Awareness Training- Dubai, UAE
 EMS Awareness Training- Dubai, UAE
 L3 Orientation for Nokia Product- Dubai, UAE
 GSM Technology- Dubai, UAE
 METCAL APR 5000- Semicon Centre Bldg., Dela Paz, Pasig City, Philippines
 LG TRAINING PROGRAMME- Semicon Centre Bldg., Dela Paz, Pasig City
 Computer Hardware Maintenance and Peripherals- IETI, Cainta, Rizal
 NOKIA TRAINING PROGRAMME- Philamlife Tower, Makati City, Philippines

5. ORGANIZATION
 East Asia Electronics Society, EACIT 1997-1999
PERSONAL DATA
 36 years old, Filipino, Married, 5’5”, 135 lbs., Roman Catholic
REFERENCES UPON REQUEST
I hereby certify that the facts contained in this resume are true and complete to the best of
my ability

6. ORGANIZATION
 East Asia Electronics Society, EACIT 1997-1999
PERSONAL DATA
 36 years old, Filipino, Married, 5’5”, 135 lbs., Roman Catholic
REFERENCES UPON REQUEST
I hereby certify that the facts contained in this resume are true and complete to the best of
my ability