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Corporate values' Evaluation

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Short presentation about Corporate Values' evaluation, practical case study on Commercial International Bank CIB

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Corporate values' Evaluation

  1. 1. Corporate Values’ evaluation Commercial International Bank (CIB) PREPARED BY: WALID SAAFAN SUPERVISORS: PROF.DR. RAAFAT YOUSSEF SHEHATA OCT., 2015
  2. 2. Objective oEvaluation of CIB’s values and how it will help the organization to grow and maximize performance 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 2
  3. 3. Content oCIB background oCIB product portfolio oFactsheet oCore organization values oEvaluation for those values 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 3
  4. 4. CIB background 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 4
  5. 5. History Established in 1975 as a joint venture between the National Bank of Egypt (51%) and the Chase Manhattan Bank (49%) under the name "Chase National Bank of Egypt”. in 1987, National Bank of Egypt (NBE) increased its shareholding to 99.9%, and the Bank changed its name to Commercial International Bank (Egypt) S.A.E. In 2006, a Consortium led by Ripplewood Holdings acquired the NBE stake. In July 2009, Actis invested US$ 244 million to acquire shares in CIB (50% of the stake). Actis sold its remaining 6.5% to Subsidiaries wholly owned by Fairfax Financial Holdings Ltd (“Fairfax”) in May 2014. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 5
  6. 6. Ownership 93.24% 6.76% Free float Fairfax Financial Holdings Ltd 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 6
  7. 7. Product portfolio 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 7
  8. 8. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 8 Corporate Banking Business Banking Mid-Cap Banking Debt Capital Markets Consumer Banking Wealth Management Global Transactional Services (GTS) Treasury and Capital Markets Services Direct Investment Investment Banking Services
  9. 9. Fact sheet 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 9
  10. 10. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 10 #1 Profitability achieving EGP 3.7 billion in net income #1 Revenue among all Egyptian private sector banks with EGP 8.0 billion in total revenues #1 Loan and deposit market share among all Egyptian private sector banks #1 Net worth among all Egyptian private sector banks #1 Market capitalization in the Egyptian banking sector Source: Annual report 2014
  11. 11. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 11 5,697 employees serve some 697,936 active customers 125,000 Internet banking subscribers The installation of water restrictors has reduced water consumption by 30% The installation of LED lighting will reduce energy consumption by 35% EGP 143.8 billion in total assets Over 500 of Egypt’s largest corporations bank with CIB Planting rooftop gardens and green walls is decreasing CO2 emissions Double-sided printing has decreased paper consumption by 45% Source: Annual report 2014
  12. 12. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 12 Top 30 banks excluding NBE,BM Bubble size represent the total assets
  13. 13. Vision To uphold CIB’s distinct reputation as a leading and trusted financial institution in Egypt, respected for its people, strong core values, performance and commitment to inclusive, responsible and sustainable growth. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 13
  14. 14. Mission To create outstanding stakeholder value by providing best in class financial solutions to individuals and enterprises that drive Egypt's economy. Through our innovative products, superior customer service, development of staff, and commitment to sustainability we will realize our ambitions and pave the landscape of banking in Egypt for years to come. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 14
  15. 15. Core values 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 15
  16. 16. Integrity • Exemplify the highest standards of personal and professional ethics in all aspects of our business. • Be honest and open at all times. • Stand up for one’s convictions as well as accept responsibility for one’s own mistakes. • Comply fully with the letter and spirit of the laws, rules and practices that govern CIB’s business in Egypt and abroad. • Say what we do and do what we say. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 16
  17. 17. Client Focus • Our clients are at the center of our activities and their satisfaction is our ultimate objective. • Our success is dependent upon our ability to provide the best products and services to our clients; we are committed to helping our clients achieve their goals and be the best at what they do. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 17
  18. 18. Innovation • Since our inception as the first joint venture bank in Egypt, CIB has been a pioneer in the financial services industry. We believe innovation is a core competitive advantage and promote it accordingly. • We strive to lead the Egyptian financial services industry to a higher level of performance in serving the millions of Egyptians who remain under-served or un-banked. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 18
  19. 19. Hard Work • Discipline and perseverance govern our actions so as to achieve outstanding results for our clients and outstanding returns for our stakeholders. • Seeking service excellence guides our commitment to our clients. • We work with our clients to reach their current goals while anticipating and planning for their future objectives. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 19
  20. 20. Teamwork • We collaborate, listen and share information openly within CIB and with our partners, clients and shareholders. Each one of us consistently represents CIB’s total corporate image. • There is only one CIB in the eyes of our clients. • We value and respect one another’s cultural backgrounds and unique perspectives. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 20
  21. 21. Respect to the Individual • We respect the individual whether an employee, a client, a shareholder or a member of the communities in which we live and operate. • We treat one another with dignity and respect and take time to answer questions and respond to concerns. • We firmly believe each individual must feel free to make suggestions and offer constructive criticism. • CIB is a meritocracy, where all employees have equal opportunity for development and advancement based only on their merits. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 21
  22. 22. Mannerism • CIB focuses on business etiquette with our clients and has strict policies governing mannerism. • Peculiarity of manner in behavior, speech, actions, dress code, etc.​ 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 22
  23. 23. Evaluation 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 23
  24. 24. Value types TERMINAL Client Focus Hard Work Mannerism Respect to the Individual INSTRUMENTAL Integrity Teamwork Innovation 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 24
  25. 25. Comments There is a good balance between terminal and instrumental values Terminal values reflect corporate mission and vision. Instrumental values stands for attaining these ends. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 25
  26. 26. Top 10 values Strong Work Ethic Self – Motivated Dependability and Responsibility Motivated to Grow & Learn Possessing a Positive Attitude Strong Self – Confidence Adaptability Professionalism Honesty and Integrity Loyalty 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 26
  27. 27. Effectiveness of values 1. Viability 2. Balance 3. Alignment 4. Authenticity 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 27
  28. 28. Effectiveness of values Viability- Value content Interest in employee, customers, and ownership improve revenue. Kotter & Heskett (1992) Lack of honesties' that is among the first of admired leasers, this has a negative impact employee care about vision. Kouzed & Posner (1995) 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 28
  29. 29. Effectiveness of values Viability- Value functions Growth values (G) • Client Focus • Innovation • Hard Work • Teamwork Stabilizing values (S) • Respect to the Individual Defensive values (D) • Integrity • Mannerism 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 29
  30. 30. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 30 Growth Stabilizing Defensive Growth values dominating and lead to a more mature and healthy place. Maslow (1968)
  31. 31. Effectiveness of values Balance- Balanced value representation Mastery (personal competence) Integrity Innovation Hard Work Mannerism Sense of contribution (social competence) Respect to the Individual Client Focus Self-respect (personal character) Acceptance (social character) Teamwork 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 31 The lack of stated values in the area of personal character can lead to questionable business practice and customer complaints. Hultman, 2002
  32. 32. Effectiveness of values Authenticity The values are expressed clearly to all concerned stakeholders. 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 32
  33. 33. References Organization development journal, ‘Evaluating organizational values’ Ken Hultman, 2005. CIB financial statement 2014 CBE and banks’ web sites 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 33
  34. 34. Walid Saafan Oct., 2015 12/16/2015 VALUES' EVALUATION- CIB - W.SAAFAN OCT., 2015 34

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