1. Waiva D. Knight
904.537.2498 • mswaiva1@gmail.com
Profile ______________________________________________________________________________________
I am a Referral Coordinator/Case Manager professional. My aim is to integrate over 10 years of experience to ensure
the effective management of all incoming specialist referrals, and appropriate documentations that compliments your
health care team.
Areas of Expertise ___________________________________________________________________________
Duties & Responsibilities: _____________________________________________________________________
• Serves as a liaison between patient, PCP, Insurance companies and specialty providers.
• Provides information related to referrals, short-term case work and case management services which included
client assessment, planning, patient education, advocacy and follow-up’s.
• Arranges client-confirmed services; Assist patient in scheduling specialist appointment (as needed); monitors
and documents client needs, progress and success.
• Responsible for expenses to accounts and cost centers by analyzing invoice/expense reports; recording
entries.
• Assess and document a client’s physical and mental abilities, financial, social and environmental needs, and
formulate an effective action plan.
• Identified and maintained contact with community service providers to inform families of benefits, programs
and utilized data entry systems to identify problems and develop solutions.
• Maintained and monitored data and referrals in a timely manner also developed and maintained systems for
organizing referrals and actively explore ways to improve quality of referrals.
• Answers all questions regarding complex referrals from Referral Clerks and communicates with them as
needed.
Employment History ___________________________________________________________________________
University of Florida Gastroenterology, Jacksonville, FL
Referral Coordinator 2009-2015
University of Florida Gynecology, Jacksonville, FL
Customer Services Representative 2008-2009
University of Florida Gastroenterology, Jacksonville, FL
Customer Services Rep 2005-2008
Education & Certifications ______________________________________________________________________
UF Internal Medicine Class, Jacksonville, FL 2008-2009
• Completed the Medical Terminology and IDX Web Course
• Received advance training in Billing and Coding procedures.
Peirce County High School, Blackshear, GA 1985-1989
• Earned High School Diploma
• I volunteered as a candy striper. Through this community services, I learned the value of serving patients and
communicating with physicians, nurses and other office associates.
Proficient in MS Suite
(Word, Excel & Outlook)
Teamwork orientated
Excellent organization skills
Familiar with PACS
Acct. payable & receiving
Patients Compliance &
Tracking
EMR & EHR Experience
Knowledge of medical
terminology
Trained in IDX & Epic Sys.
Physician Scheduling &
Billing Control
Mentoring younger staff
Familiar with CPT and ICD
9 and 10 codes